Trees.com

I ordered the snake plant bundle a when it arrived the leaves were crushed and some broken due to improper packing. I emailed and called customer service, and sent pictures of the plants and after seeing them, she sent me 2 replacements which I was grateful that she did. However, the replacements also came damaged due to the leaves not being protected with cardboard around it as shown on your video how the plants are prepared and shipped. I'm not one to complain, but I was truly disappointed with this experience.

Planted tree, and it looks dead. I sure hope it grows, it was over $100. I'll give it a chance.

When I unpack my tree half the leaves were broken Or had a hole in them. The company gave me 40% of my money back but I just wanted a good tree

Good so far. Would buy from company again. Very satisfied.

Expensive! The plants were not well rooted at all. They arrived almost out of their pots.

Fast growing trees sent us a tree that had very little foliage, we planted the tree immediately and it slowly lost all of it's leaves and died. This took more than 30 day. I wasn't worried because I had purchased the 1 year warranty. Here is the catch, they only issue a store credit for the cost of the tree not the shipping or the cost of the warranty or the planting kit we purchased so $189 become $139. If they send you a replacement directly it no longer has a 1 year warranty.

Shipping was quick. Ordered two packs of 10 for the 12-24in plants. They were all in the 17-18in range. Planted the same day. Only one seems like it might not make it but will see if it turns around.

I ordered a Meyer lemon tree 4-5'. Shipping was prompt but the fed-ex driver didn't follow the "this side up Lay flat" plainly directions printed on the box, upon unboxing found the tree broken off a good 10" from the top. When I called to report the damage, I spoke with Jose he really wasn't any help at all. He said he'd report it to Fed-ex but never ask for my order number, he only asked what the remaining part of the tree looked like. I had to ask him to please take down my order number and had to ask if I would hear back from someone and of course I haven't. I'm currently looking for another reputable tree supplier.

Very smooth at ever point in the process, and delivery on-time and plant was in perfect condition

Excellent, fast delivery. Efficient process. Well packaged. The trees were as tall as expected, but somewhat skinny. Overall I'm satisfied and may buy additional trees.

When I "bought" my trees/bush, each said ships in 1-2 days. But aside from the order confirmation three weeks ago, it's almost like my money vanished into thin air. I emailed and was told my order would ship in another week or so. So why do you advertise 1-2 day availability/shipping, take my money, and then just "go dark" for a month?

The plants I ordered from FGT (two orders: Japanese Maple and Hydrangeas) both were as advertised and in excellent condition. I will use them again.

Excellent experience with gentleman answering the phone and taking the order.

Able to easily purchase the items I wanted. Very helpful and knowledgeable about their products.

Purchase a tree; order was acknowledged and charged. After that no updates on when is shipping or if it has shipped. No way to track status.

Bush arrived quickly and well wrapped.
Haven't planted in ground yet... will do so this weekend.

The transaction was smooth, with great customer service. I contacted customer service a few times to make certain I was getting what I thought I was getting - a fruit-bearing avocado tree that could be grown indoors in a container. This was new to me! Unfortunately, I did lose some leaves in the transition period at home, but there a now buds on my tree, so new foliage will be sprouting soon. I have every expectation that my tree will mature and be producing avocados.

We have ordered maples, weeping willows and just recently a snow cherry weeping and they are all in great shape and thriving

So far so good, I have not Planted yet till weather breaks

I received the wrong trees. I found out that this is a division of brighter blooms, which I had a horrible experience with. I requested a full refund.