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Plants were packed fairly loosely, horizontal in packaging. FedEx Ground is horrible, so all three containers had very disturbed soil. One of my plants, a male+female kiwi vine, is not recovering from shipping, and is either dying or severely stunted after 3 weeks of rehab. The other two plants look to be healthy. They were much smaller and likely weren't disturbed as badly.
Plant sizes were also unexpectedly small for the cost. No one will describe these as "trees" for quite a few years. I'm certain that my order was correct. They're just less substantial than I would have liked at the price point.
FGT's always sends your products out in a timely manner. You are getting a healthy tree that will produce great tasting fruit.
Found and ordered a beautiful azalea plant we had researched! Received the plant in a timely manner and it is blooming beautifully in our yard!
Easy to search and find information on your website. Also great communication.
Customer service on ordering and also getting a refund was spectacular. However, my trees were delayed in shipping and when I called no one could tell me 'where' they were and any potential updates on when they'd arrive. This was after a promise to have them delivered by a certain date which was missed. But the trees arrived two days later and seem to be in good condition. And I called and was given a partial refund on the warranty due to the delay.
Using the purchased one year guarantee, my weeping willows were re-ordered in mid March to be shipped in April since I am Zone 5, Western Montana; however, the willows were shipped the next day. I was very pleased with the quality of the replacement trees, but have had to keep them in my heated garage to keep them from freezing, it is still snowing here in Montana.
I ordered two trees and 4 lavender plants. All arrived fast and secured in two boxes. Everything was planted with no issues and so far thriving beautifully!
Great experience, happy, healthy trees delivered. I ordered early so they waited until optimum planting time to ship.
Everything I've gotten from FGT has been healthy, green and well packed.
Always buy the 1 year guarantee and lost 2 avocado trees (rated for my zone) during a severe frost.
Store credit was issued within minutes but avocado trees had gone up 50% since my purchase last spring. Not their fault. (The US embargoed Mexican avocados causing the spike.) I wasn't able to replace them but I did use the store credit to purchase other trees.
The site indicated the product was in stock and shipped in 1-2 days, but I never received it. After several months I finally had to call and get a refund.
We are so sorry for the inconvenience that this caused and that we were not able to ship the tree when we had hoped!
Love the quality of the plants, but consideration for climate needs to be improved. Our ground is still frozen solid in Zone 4, so I can't plant them in a timely manner.
Quick response but replacement was frozen during shipment.
Delivery was fabulous and trees boxes perfect, trees not so good
I received a "dormant" cold hardy pomegranate tree in October. There were no leaves on it, but I figured it was just asleep for the winter. I planted it. Six months later, as my other trees are starting to bud, this one still looks like a dead stick. Did a scratch test - brown and dry throughout. Did the online customer service chat at FastGrowingTrees.com - sent them a photo - the rep said it was dead, but that they would not refund or replace. She said if I paid an additional $12.49 for a "warranty" they'd give me the cost of the tree - but not the shipping or the tax I'd paid - as store credit. I double-checked to make sure that she was offering me the opportunity to pay over $80 to get $49.95 in store credit - she said yes. I let her know I'd be buying my trees elsewhere from now on. Went outside and dug up the tree - the roots were brown and still balled up like they were when I took them out of the pot to plant - the tree had never grown at all. FastGrowingTrees sold me a dead tree and wouldn't refund or replace it. Bad form.
We are very sorry for this experience and are happy that we have been able to make it right!
M y tree was shipped when the ground was frozen and was still covered with snow. I still have not been able to plant it and don't know if it will survive.
We're sorry to hear that concerns with how early your tree arrived! We have reached out privately!
Easy to shop, Fast Shipping, Great assortment of All trees. Trees arrive in Perfect condition. I Highly recommend Fast Growing Trees to All My Friends and Family! I have bought trees from Them over the last 7 Years and the trees show up quickly and are ready to plant. Great Business, 5 star +
Was sold miniature nandina's in 1 gallon pots. The plants were small enough to fit in a 4 inch pot. Found some locally the same size for half the price.
We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
I am a first time internet plant purchaser. Novice gardener. Fast Grown had a great selection of what I was looking for. Everything arrived fast. Well packaged. All plants in great condition.
I had also ordered some similar type plants at the same time from Stark Brothers to compare companies. Fast Growing Trees. Com was the by far the winner in every area and Stark Brothers was a huge disappointment. For the same price I got a twig with Stark and with Fast Grow I got a healthy big plant. I will never order from Stark Brothers again but I will always order from Fast Grow in the future.
Ordering was quick and easy but delivery was delayed by the carrier for some unspecified reason for three days. Due to a late freeze warning for our area we held off planting for two days but watered the root ball. Now after a couple of weeks the planting does no look good..
So easy. Ordering was trouble free. My arrived well packaged and very healthy.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!