On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I set 2 requests for info on what is going on with my plants, sent pics too, both instances I got an auto reply that they would get back to me and I still have not gotten any response, meanwhile 3 of my trees are looking very poorly, maybe they could have been saved with a little help! Thanks for nothing!
This was a replacement tree from one purchased in the fall. The original tree had a fungus.
I prefer not to receive multiple spam emails in the space of a few short weeks asking me over and over again to review my experience. If I wanted to leave a review, I would do so in good time, when I'm sure my plants are thriving. And I reserve the right NOT to give a review, and I prefer not to be badgered into doing so. And this is the type of review I leave if I feel forced into it.
Hi Ian - We're so sorry for all of the emails you are receiving! We have reached out privately to help!
The products were not of the best quality as advertised.
Fast shipping, trees look healthy. Website really user friendly
This is the 6Th tree we've ordered, I couldn't have asked for more. Each tree were beautiful healthy specimens. While it's still a little early, on this newest one, so far its excelling my expectations. The prices are cheaper than many I've looked at, you have a big variety, and they arrived in great condition!
Arrived in perfect condition! New growth all of the tree. Amazing
So far so good - purchased an Apricot tree and was weary about getting it over the mail. FedEx at first lost my package but delivered it a day late. The tree came is pretty dry and sad but after some sun and water and getting it into the grown it took off well. I also purchase some root rocket to help the tree into transitioning to its new home.
Received my items quickly. One tree was damaged, and when I called customer service they replaced my damaged item. Received the replacement item quickly as well. Very positive experience overall. Customer service rep was very nice!
My tree arrived in excellent condition, and it was planted the very next day. And is doing great
Really had a wonderful experience with customer service despite having an issue with two trees. Very thankful for a company that values communication.
I tried to contact them with questions and go no answer. No, not on this Holiday weekend, but well before I sent an email. There zoning isn't right and I wanted to point it out. I also had a question about another item I wished to purchase. That's not the way to do business.
We are so sorry that we did not receive your email! We reached out privately to help discuss your concerns!
Excellent service. Person was easy to talk to. Was knowledgeable about their products. Spent little time taking order. Very friendly.
Excellent customer service, the tree arrived in perfect condition on the scheduled date of delivery
Bought 2 items. BlackRasberry and Blueberry.
The raspberry is still alive. The Blueberry was delivered at the same time. The plant was so dried out that branches broke off in the box during shipping. The roots were not packed in any moisture pack and were dry and brittle. PLANTED anyway but no visible life yet. Notified them with pictures of the plant in shipping box and as planted.NO RESPONSE FROM THEM EVEN AFTER 4 EMAILS.
Would NOT Recomend them to anyone.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
They arrived as said great shape and a few days on arrival
I received my Pin Oak Planted it per directions- fertilized it and it surrounded it with a fence so the deer wouldn't get near it. It's still a stick almost a month later. A very expensive stick.
We are so sorry that your tree didn’t make it! We have reached out privately to help!
My 4-5' olive tree arrived perfectly packaged and absolutely undamaged. This was my first purchase from fast growing trees and when I'm in need of another tree I won't hesitate to buy from them again. The tree was very healthy and is doing well in its permanent spot in my garden. It never suffered from the transplanting or anything. I was super impressed with its shipping container!
Tree arrived fast. Box was fine. Tree looked like other reviews pics. Dropped all the leaves next day after planting. Now theres a stick in my yard. Hopefully just transplant shock and will perk up soon. Update later...
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
Plant was of good size, arrived quickly, and healthy. Great overall service
We are so sorry that your emails didn't come through and your trees are not doing well! We've reached out privately!