Trees.com

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Trees.com
trees.com

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Illinois
1 review
0 helpful votes
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Great price - not so great packagin
June 29, 2022

The forsythia I ordered came looking great and is thriving.
I ordered 2 mock orange bushes and they were in very rough shape upon arrival and haven't gotten much better after being in the ground.
The packaging was horrible and the plants were shoved in the box with no care

Date of experience: June 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear that your sweet mock orange bushes are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Texas
1 review
0 helpful votes
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2 Orders.
June 26, 2022

The strawberries I ordered were dead when I got them. Tnx to the awesome shipping company that delivered them. The Blueberries I ordered are doing good.

Date of experience: June 26, 2022
Pennsylvania
3 reviews
0 helpful votes
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Overpriced and sub quality
June 29, 2022

Ordered an Ivory Lace Lilac tree and a Japanese Maple tree. The maple arrived with wilting leaves and scabs. The Lilac is a 4' tall tree park it's roots and no appendages. I contacted customer service and they gave me a 15% credit and told me they were sorry I wasn't satisfied. I have sent them an update to say despite my best efforts the trees are not improving. They said give it a few more weeks and they would send a new tree. Communication is sub par as are their products.

Date of experience: June 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry for the concerns with your tree! Stress will cause a plant to drop leaves but they'll usually push out new growth. We appreciate you giving it a few more weeks to see if it recovers and we assure you we'll make it right if it does not.

New York
2 reviews
0 helpful votes
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Excellent plant
June 26, 2022

Plant was is great shape and came fast. Much better than the last time I ordered plants from someone else

Date of experience: June 26, 2022
Texas
1 review
0 helpful votes
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Overall Service
June 26, 2022

Ordering was easy and efficient. Communication after their receiving the order was was very fast. Delivery was faster then anything I'm getting today, including Amazon. Trees were packed very well and were healthy except a Japanese maple which was in some shock. I called and spoke with a rep who was very helpful and she said to give tree a little time and if it didn't improve they would replace it. Overall, 5 STAR!

Date of experience: June 26, 2022
Michigan
1 review
0 helpful votes
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Great customer service
June 26, 2022

I ordered 30 blueberry plants, 30 blackberry plants and 30 raspberry plants. They did not have 30 of the Everlasting raspberries so we changed the order to 15 and then 15 Caroline raspberries. In order to send the order out faster they upgraded the Everlasting raspberries to the 2 gallon ones for free. When we got the Caroline raspberries they were delivered a day later than told and were in rough shape. We ended up planting the 15 plants but 6 eventually died. They sent out 6 replacement plants after I sent pictures. They dealt with all my issues very well!

Date of experience: June 26, 2022
New Jersey
1 review
0 helpful votes
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Excellent trees but customer service lacked
June 29, 2022

First, I love your product. The plants that arrived were excellent. BUT one plant did not arrive and instead of offering an honest refund or replacement, they issues a store credit. That feels like cheating. I would otherwise be happy to buy again, but store credit is just a trick to force more purchases. Not cool.

Date of experience: June 26, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your plant didn't arrive and that it was not refunded. We have reached out privately to make this right!

Florida
1 review
0 helpful votes
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Disappointed!
June 29, 2022

I ordered and received two white hydrangeas. The leaves were pale yellow and spotted, the stems were turning brown. They both died within 2 days.

Date of experience: June 26, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

Wisconsin
1 review
0 helpful votes
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Fast growing trees
June 26, 2022

I had ordered 2 Stella Cherry trees. Both died, but they had replaced them with 4 to 5 for trees. These look like they should live

Date of experience: June 26, 2022
Texas
1 review
0 helpful votes
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Bonus in tree
June 26, 2022

The avocado tree was what I expected but the mouse that came with it was not!

Date of experience: June 26, 2022
Texas
2 reviews
0 helpful votes
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Some good/Some none at all
June 29, 2022

The box says this side up however they put two plants per box but in oposite direction so imagine what happens when you open the box. The apple tree got its root chopped so badly, it is not making it. The avocado tree looked terrible but it looks like we r going to rescue it. Dwarf banana leaves were dry with exception of two. The other plants are ok, traumatize from shipping but doing good.

Date of experience: June 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with a few of your plants! We are reaching out to get some photos so we can assist you further!

Georgia
1 review
0 helpful votes
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Hands Down The Best Place to Buy Plant Online
June 26, 2022

Great staff, great warranty when needed and an awesome selection with good prices.

Date of experience: June 26, 2022
Arkansas
1 review
0 helpful votes
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Good Stuff
June 26, 2022

My blueberry bushes, raspberry bushes, and my fig trees arrived as described. No complaints. I would buy from FGT.com again.

Date of experience: June 26, 2022
Florida
2 reviews
1 helpful vote
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Overpriced
June 29, 2022

Strawberry plant I paid for I could have bought at Walmart for $3.00. It is tiny. Not much impressed with the looks of the tree either.

Date of experience: June 26, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Pennsylvania
2 reviews
0 helpful votes
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Nice plants.
June 26, 2022

It was easy.to order. And the plants were nice. My cousin love them.

Date of experience: June 25, 2022
Indiana
1 review
0 helpful votes
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Fruit trees and green giants
June 26, 2022

Order 11 fruit trees of various varieties. Along with 20 Thuja Green Giants. They all shipped and arrived well. Great quality it seems. All plants seem to be doing well. We'll see in a year!

Date of experience: June 25, 2022
Ohio
1 review
0 helpful votes
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Trees are dying
June 29, 2022

Already wrote you guys the day I received my trees that one looked like it was dead! Even sent you pics! For $69 per each of the tiny pomegranate twigs you sent me I would've expected quite a bit more.

Date of experience: June 25, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Maryland
1 review
0 helpful votes
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Great product-terrible shipping with Fed Ex
June 26, 2022

I made multiple purchases of fruit trees and bushes and some flower bushes. The first several shipments arrived damage due to carrier but items were also missing. Cassidy was excellent with customer service. Although it took a really long time to get replacements and some of the initial shipments, the product quality cannot be matched. I use these for events, parties, galas and fundraisers but also got a few for myself!

Date of experience: June 25, 2022
Utah
1 review
0 helpful votes
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Small trees
June 29, 2022

Spent just as much on smaller trees as we would have paid at the local nursery for larger, more mature trees. Also, price dropped 20% after we ordered our trees but still before we received them but there is only 7 days to price match. Oh well. Trees arrived healthy however.

Date of experience: June 25, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your trees were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Colorado
1 review
0 helpful votes
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New Pine Tree
June 25, 2022

The tree arrived in good shape but was not as tall as expected. It was planted the next day and about a week later my subdivision was hit by a pea-sized hail storm while I was not at home. The hail stripped the top limbs of all the needles so I don't know yet if the tree will live. It has been almost week and it is still green.

Date of experience: June 25, 2022

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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