Trees.com

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Tennessee
1 review
0 helpful votes
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Peach and plum trees
July 17, 2022

Love the harvester peach so we bought 2 more! Great trees. Also a plum this order. Now my mini orchard is full, 11 trees from you guys!

Date of experience: July 17, 2022
New Jersey
2 reviews
0 helpful votes
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T&S
July 17, 2022

So far great, plants were much smaller than expected

Date of experience: July 17, 2022
California
1 review
0 helpful votes
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Lychee tree brown dry leaves
July 17, 2022

The Lychees tree has all dry brown leaves, and height is small. The box were nicely packaged, but the tree does not look healthy. I planted it, but it might end up in the trash in the end.

Date of experience: July 16, 2022
Maryland
1 review
0 helpful votes
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Nice trees
July 17, 2022

Ordered 3 cherry trees. They arrived well packed and accurately matching the description. Planted them a few months ago and they are still doing well

Date of experience: July 16, 2022
Michigan
1 review
0 helpful votes
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Totally disappointed
July 17, 2022

You pictured the trees totally different than what they look like when they arrive

Date of experience: July 16, 2022
Colorado
1 review
0 helpful votes
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Dying trees
July 19, 2022

I have a larger backyard that needs plants, lots of them. I live in Los Angeles and with the consultation of Fast growing trees decided that I wanted tropical palm trees.
I will try to make this as short as possible:
The trees are extremely small and most were dying!
I was refunded for some and with refund I mean site credit and they also sent two new trees. That also died. I contacted them with photographs each time to let them know about the condition of the trees I also let them know that I have a gardener twice a week plus that all other trees survive but the ones I purchased from them. My mistake, I should have bought the trees at HD they were 1/3 of the price and 5 times larger with one year return policy.
Lesson learned!

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that some of your plants haven't traveled well! We're glad we have been able to help with replacements and credits on your orders and would recommend ordering once the weather cools down a bit. This will allow the plants not to arrive as stressed.

New York
1 review
0 helpful votes
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Dissatisfied
July 19, 2022

Very dissatisfied. Order from many sites and plants always come the way they look online here they show vibrant plants onlin in pictures but the plants come dead loooking with no blooms. Very deceiving. While they gave me some money back really I wanted to send everythig back and get all money back

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

New Jersey
1 review
0 helpful votes
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Very good! Elvis and Mandy are great! Gave me pointers on how to take care of the plants. Very pleasant conversation with both.

Date of experience: July 16, 2022
Oregon
1 review
0 helpful votes
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A dry little tree.
July 19, 2022

The tree came later than expected and it was somewhat dry. Right now I'm nursing it back to health and I think it will make it.

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plant arrived! We're reaching out to see how we can help!

Louisiana
1 review
0 helpful votes
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Blueberry bell
July 16, 2022

A good experience however one plant had a large portion broken off

Date of experience: July 16, 2022
Minnesota
1 review
0 helpful votes
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Replacement Junipers
July 16, 2022

I received 2 junipers in April. They were very dry and root bound. I planted them anyways hoping they'd make it okay. I received a request to review my experience and did so, as stated here. To my surprise, I received a shipment notification that they were sending me 2 new trees. Wow! Unexpected. All I can say is the company wants only the best for their customers.

Date of experience: July 16, 2022
California
2 reviews
0 helpful votes
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Bad packing, plants arrived dead
July 19, 2022

I ordered 5 plants (sized medium- large). They packed all 5 in the tinest possible box and so when we opened the box on arrival, all plants were bent and pretty much dead! Such a waste. The least the company could have done was offer a free plant or gift card for all the mess and inconvenience this entire order caused us!

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! It looks like we issued a full refund for your purchase and hope you give us a try again in the future!

Michigan
1 review
0 helpful votes
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Trees aren't surviving
July 19, 2022

I followed the directions fully and my trees are about dead after only 10 days. They showed up already starting to turn brown.

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

South Carolina
1 review
0 helpful votes
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Good/bad
July 19, 2022

2 orders were good, the third order was a nightmare
The shipped 2,3 gal Lantana plants in a Tree box
One on each end of a very long box, one zip tie came loose and the plant slid down the long box on top of the other plant, I tried to save them they both died. They should ship in correct box

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear about this and we're reaching out privately to make it right

Colorado
1 review
0 helpful votes
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2 trees- first time buysmer
July 19, 2022

The customer service has been great.
I called because the directions were all wet and I could not read them. One tree was a bit broken- both seem to have had some bugs?
I e followed the instructions provided- one looked like it may make it- the other I keep watching, not too sure. It's been a few weeks. I will report back. I won't give up.

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

Thank you for the review! Please keep in touch on how the plants are doing and we'll be happy to make it right if any do not recover!

Colorado
1 review
0 helpful votes
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Ginkgo biloba
July 16, 2022

Great pretty purchase customer service. Fast shipping fed ex. Tree was healthy. Transplanted it with root starter powder. It's doing well 2 weeks in. Cool little tree!

Date of experience: July 16, 2022
District of Columbia
1 review
0 helpful votes
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Tree started to dry after transplanting
July 16, 2022

I contacted support regarding my dying tree and they quickly dismissed that I was overwatering, which is false. I know how to grow stuff and this is the only tree that's dying from same order.

Date of experience: July 16, 2022
New York
1 review
0 helpful votes
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Somewhat dissatisfied.
July 19, 2022

Received two items wrapped appropriately. Four boxes were ripped and with dirt inside them. Very disappointed. Upon receiving Weeping Willow tree, the top branches were already dead and the tree top was bent. One thing was positive, I must mention that the agent I spoke to upon ordering was excellent. She took the time to explain what items would be sufficient in my area.

Date of experience: July 16, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Bushes
July 16, 2022

I bought 2 4 packs of tri colored willows the bushes were in prestine condition when they arrived very satisfied

Date of experience: July 16, 2022
Nevada
1 review
0 helpful votes
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Birch Trees
July 17, 2022

Purchased two birch trees this past march. Fed-Ex took 11 days to get them to me. Trees arrived in extremely poor shape. Contacted Fast Growing Trees. Person said they are in shock and asked if I would give them a few weeks to come out of shock. I gave the trees much longer than that. One tree ended up dead and the other in not so great of shape. Contacted Fast Growing Trees once again. Was asked to do a test on the trunk of the tree. Sent pictures in. Fast Growing Trees did not hesitate to ship replacements. This was the fault of Fed-Ex, NOT Fast Growing Trees. Customer service was great. The replacement trees arrived in 5 days this time and were in great shape. When I need to finish my landscaping, I will not hesitate to purchase again.

Date of experience: July 16, 2022

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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