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Love my Carolina jasmine. Beautiful packing. Healthy and large plants
I would like to thank everyone from planting the seed to packing my peach tree and shipping everything was perfect I planted it and it looks beautiful thanks again everyone
Every leaf was scorched and turning brown. Sent email and text message on their site with pics of tree. No response!
Tree arrived in a timely fashion in perfect condition. Packaging was very unique and kept the flowers and branches from breaking while in transit. Exactly what I was looking for.
Both the eldeberry and mulberry were delivered in great shape. The plants were fresh and eager to be planted.
The trees arrived quickly, appeared very healthy, were securely packaged and had clear instructions. They've been in the ground a few weeks and they seem to still be alive…hopefully the same in the spring!
They provide the tracking number to send a message to send me a ready quality and good flour all I can say I'm happy and I will shop with them again
Received a healthy tree; complete with simple directions for planting. This is my third tree from FGT and I won't order dormant trees ever again.
Purchased 2 as birthday gifts - one for my 14 year old son and one for my mother in law. Both arrived looking great - my son's has a baby lemon and my mother in law's has SEVEN blooms! We can't wait to get our first taste! We also purchased the citrus fertilizer which we hope will help our bushes reach their full potential. I had a small issue where I had a coupon code and I didn't find a place to enter it while I was ordering. I immediately requested to chat with customer service who helped me immediately. I will be a returning customer!
My wisteria is leafy and getting bigger every day. Thanks.
I ordered two plants from the company, one was in a great shape and beautiful healthy looking. Other apricot tree (more expensive one) had one and a half leaf on a 5 foot tall tree. It was a bit disappointing experience.
I ordered a specimen tree and two climbing vines. All three were packed very well to protect them from shipping and the elements. The tree had some dry leaves but recovered quickly when watered.
Based on reviews, I was hoping for a better experience, but upon arrival I was missing a thuja tree (they did promptly ship another one!) but a couple had severe root loss (barely any dirt on the bulbs). I planted and watered every other day, hoping to perk them up. 3 of them dried up very quickly and got brittle. I contacted customer support and they said I was OVER watering them. I told them the leaves were crunchy and I watered them according to directions given to me. The offered to send 3 more at the cost of $150 shipping. I wasn't very happy as I had spent a ton of money already but I agreed. I received the 3 new trees (much larger - a plus - about 5 days later) Following the advice, I didn't water as much and my other trees have not fared well but they assured me it was transplant shock and it was normal. I even sent pictures of the very brown/yellow trees. It didn't seem right so I purchased a water meter to check for moisture. ALL of my trees and plants were dry. I have been watering every day, a TON of water to get it to normal levels, no wondered they weren't surviving, with root loss and severely dried out. I have 2 that probably won't make it and 2 others that I may be able to save. I'm just disappointed with the advice given and sad that I will probably lose a couple more. It wasn't cheap and I really wanted a privacy fence using this as an alternate option. The company has their pluses but I've also lost money due to the guidance and "help" from customer service.
Everyone has been so friendly and knowledgeable - top notch customer service and I have experienced very little of that in this "post pandemic" world.
My purchase was satisfactory as I expected. Unfortunately, I had to contact customer service, which was far above expectations. I recommend purchasing from Fast Growing Trees not only because its prices are competitive, but especially because its post-purchase service is decidedly above the competition.
Not only was their website easy to use, but ordering was quick and delivery was even quicker.
A wonderful experience from getting information directly from a nursery attendant, the perfect packing and fast service and delivery! This is the first tree I have EVER ordered by mail. Assuming the specimen would be small or I'll branched! How wrong I was! I will be ordering all my trees, and shrubs from FGT!
Tree was packaged well but the trunk was crooked, like it was not receiving full spectrum light when younger.
I have ordered many trees and plants over the past decade from FGT.com. The service is fast, dependable and the trees are safely packed, with planting instructions. I always purchase the warranty but have never had to use it until recently. I called in and sent a photo of the dead little tree and they promptly sent me a replacement. The new little tree is doing wonderful - as are all of the other trees I have purchased through he years. Thank you Fast Growing Trees. I really appreciate the service and convince of shopping with you.
The trees would have been in better shape had the shipper followed instructions, so they didn't arrive upside down and bent and spilled out of their container
We are so sorry to hear about your experience and have reached out privately to help!