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The tree was purchased as a birthday gift and the first one shipped was lost in delivery and missed the birthday. Our 2nd tree arrived with obvious frost/freezing damage. It was probably to early (1st week of March) to ship to N. Michigan. As recommended, we waited to see if the tree would recover, keeping it watered and in plenty of sun. All of the leaves dried and fell off but the tree has sprouted some growth from its lower trunk and we will continue to monitor its growth.
When I first put in my Autumn Bonfire it was lookin good now a couple weeks later it looks like it is starting to dye I will give it another week or tow before I call but right now it dosent look good
My dwarf blue spruce is very irregularly shaped and although there is new growth, I don't think it'll ever be the tree. It was meant to be. My Deep Purple lilac bush most a lot of it on the inside was dead a lot of branches broken. I took all those out and what I'm left with is a few limbs with dried out leaves, so I don't think that's gonna survive so I'm waiting a week and then I'm gonna ask for my money back.
Ordered the bush, it did not say that it was a preorder and would be shipped at a later date, contacted CS to receive this information. Date came around and it was never shipped. Contacted a couple of weeks later asking about status (through paypal) didnt receive an answer. Finally contacted again and told it was on hold, did i want it shipped out. As it was almost 2 months after I ordered it, I just asked for a refund.
Package came laying flat on the ground. Opened the package and the tree was damaged. Lost a lot of leaves.
The trees call in burlap balls but when I open them after I put them in the hole the soil was dry, all the small roots were cut off, only large cut off roots with no small feeder roots. The roots were dry without any soil attached to them. I planted them anyway keep them watered, but knew they would not grow. I would never recommend buying from your company. Never had plants or trees sent to me in that condition. Seemed like your company does not know how to keep a root ball and sending trees without a root system. Very disappointed.
The tree arrived well packaged with a very strong root ball. It has leafed out and is growing well. Very pleased.
Ordered a tree several months ago, shipping date pushed back several times/months and now it'll supposedly arrive in the heat of the summer.
I ordered 2 citrus plants and an avocado tree. I also ordered a Pony Tail Palm
And Raintree, As of this writing, all my plants are either in the ground or repotted. Everything is doing great. I had a problem with my first Avocado. I wrote to the company asking what I was doing wrong. They made several suggestions which I tried but did not work. They sent me a new plant which is doing just fine! All plants are well packed and arrive quickly. I will definitely order more.
Tree arrived perfectly, left in pot for a week soaking up the sun before we planted it. Now it's thriving and growing
Friendly staff who are quick to resolve shipping issues. Customer satisfaction is a priority with this company. I'm looking forward to seeing my new plants grow and produce beautiful blooms!
I purchased an orange tree about two months ago. It was in bad shape when I received. It has been in a pot well taken care of and has no I mean no new growth for two months? How can this be. Not only was it stripped down to only 6 leaves but hacked off on top when I received it. 125 dollars for something that won't grow?
Shipping was a little confusing but it may have been the different carriers
Plants arrived OK and so far everything is green and growing
My order should have shipped mid April and I have yet to receive anything other than emails asking me to review my order. I can't even find a phone number to call about my issue.
The website was easy to use. The product I ordered was priced reasonably. Was especially impressed how wonderfully healthy they looked when they arrived at my doorstep. Now, if I can just keep them alive as I am on the northern fringe of their hardiness.
Great trees and fast delivery with superb packaging. Will continue to order again.
My item was supposed to ship 1 month after I paid for the order. One month and a day later, I was told that I would have to wait a few more weeks. I requested an immediate refund and got the refund on my account 7 days later.
Trees arrived in bad condition after 8 days getting here I have contacted the company over and over again and only receive form letter replies Do NOT buy from this company
I purchased a Ruby Grapefruit tree for my parents that never arrived, and they gave me store credit only for the cost of the tree, not the shipping. To re purchase a new tree, I had to pay an additional $27.77 for shipping which seems very unfair. Poor customer service.
Arrived on time and is already covered in leaves. I don't have anything else to say but they made me put at least 50 things so I am just talking now great service great tree
