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I planted multiple bushes soon after they arrived. They looked great for a day or 2. It's been about a month and they are all dead. I am left with a strand of green that I am hoping is a sign they will come back to life.
Received my yellow hibiscus, looked great, 2 day slater had to new pretty yellow blooms, since then, is losing several yellow leaves, not staying as healthy as when I received it. Had been sucking up water from the bottom on regular basis, getting lots of sunshine. What to do?
Was amazed by the variety of different types of plants and how they will tell you if it will grow in the zone you reside in. The selection is amazing. The customer support team is awesome for questions and ideas.
Fine trees and doing well 5 weeks later. However they were delivered upside down in their packaging!
When ordering, everything went smooth. However, when I receive the trees, they looked a little scrawny. However, they are planning and we will see if they fill out as the green giants should. I had one with a broken limb on it replaced it promptly, Not sure how quickly they won't fill out.
I guess I will see next year on all. Good experience on ordering and receiving the items.
Couldn't be happier with my purchases from fast growing trees! Everything has been packed well, thriving and customer service is amazing!
I reported an issue with our new trees struggling and uploaded pictures. It took over five days to get a response, which was to ask me to send a picture. Um, I did? In the meantime, I received multiple sales and promotion emails from FastGrowingTrees, which indicates there is a clear disconnect between the marketing side and customer service side of their business. The trees are still alive and still struggling. Unfortunately, I found my own support online, but they were not much help.
I ordered 5 trees and one of them was a little bit damaged when I opened the box. I called fast growing trees and was able to get right through to rep and was given great advice on what to expect. All 5 of my trees are growing well.
Have bought quite a lot of trees and flowers from FGT. Love how they grow and are packed well. But customer service, not so much. I'm trying to get ahold of them, which is very frustrating. Finally got a email address but three days later, no response.
I received a tree didn't looking good, been order few trees but not this one
I ordered an avocado tree from Fast Growing Trees at the end of March, and the expected delivery date came and went with no tree. I reached out to Fast Growing Trees and they took care of it within a couple days. I received my tree about a week later. The packaging was amazing to keep the tree from shipping damage, and I was thrilled to see how big it was! Now, after about about 8 weeks in its new large planter pot, my tree is getting a ton of new growth! I am so happy and completely satisfied with my experience and my product from Fast Growing Trees!
I bought the smallest option for my trees. I wouldn't do that next time because they are so small and it takes awhile before we see results. However, after 2 months they are showing new growth.
It's been very good every plant that I preserved have been very healthy thank you
I ordered 4 plants and only received two. Then, I had a horrible experience with customer service.
Need better planting instructions and how to maintain my new trees.
I have ordered multiple trees. Some didn't make it and customer service was great. They sent me replacement trees which are so far thriving. Very satisfied.
They trees I did receive were very healthy.
My package and plants were damaged. The box was damaged badly and so was the plant
I have found their customer service to be top rate. I ordered a cold hardy avacado tree and when I got it the leaves were all turning brown I sent a picture to customer service and they immediately sent me out a new tree.
Trees were a bit larger than expected and came well-packaged. Overall excellent experience from online purchase to planting. Fingers crossed for this first year.
I have been purchasing trees and plants for several years and have consistently been pleased with the experience. Recently, they added a new sign-in policy. It took me over 20 minutes to retrieve the correct code to access the site and my account. I found it to be a total waste of time, complete aggregation for returning customers. I have written about it and received a note stating that my concern would be sent to the respective team. In other words, nothing was going to be done. As a result, I am now looking at other nurseries that are more customer-friendly.
