Trees.com

I ordered two trees and they both arrived damaged. One had over half of it damaged and the other had major branches broken. I contacted Fast Growing Trees and I never heard back, even through their website states that they will cover trees damaged in shipping.

Dead tree with no roots ordered Mar 6th. When arrived opened and no leaves (not uncommon for wisteria this time year) and water. Only when the tree was being planted in the beginning of April (early for planting in PA) noticed no roots. Submitted claim and pics. DENIED a refund after 25+ emails, calls and text messages since it was longer then 30 days. This company is not someone you want to do business with. Dispute filed with credit card company, google review being done, contacted BBB and...

My tree is thriving, looks healthy and adjusting to climate. Arrived healthy and ready to bud and did not seem to be set back at all with planting.

Delivery of my plants has been a terrible experience. Multiple shipments, but only one tracking number (which once the first delivery has arrived, you have no way of tracking the rest). I've had to follow up multiple times on missing items to get a refund or substitutions. (Pretty sure if I hadn't, they wouldn't have initiated anything.) Packages are clearly marked with "FRAGILE" and "LIVE PLANTS" and "THIS SIDE UP" with arrows, but my boxes were demolished and every which way but the way they should have been placed. The only reason why I gave TWO stars and not only ONE star was because, by the grace of God, the plants appear to have survived the trauma of delivery… so far. I guess I'll see once i get them in the ground.

I ordered a Sugar Maple tree. When maple tree finally arrived, it was in outstanding shape. My only complaint was how long it took to get here. Tree was great, came as ordered, just a month later than I had wanted.

The season is here but my plants are not. Tracking says they are filling my order. Never changed

I ordered & paid for a tree back in early March 2025. FGT promised to hold my tree & release it for shipment on 5/5/2025. Now(the beginning of May), I have received an email from FGT apologizing for a delay shipment to the end of May 2025. That is absolutely unacceptable!

Ordered a tree over 2 months ago and still have not gotten it and no explanation. Getting ready to cancel the order and get a refund.

The plants I have purchased have arrived healthy and undamaged. When I had a tree not survive a year, it was replaced without a hassle. I have been very please with the company and the plants.

I brought several trees last September. I contacted customer service twice in the middle of March regarding 2 of our trees not surviving the winter. Both times i was told the trees look good even when i told them the trees are "a dried stick" and i was not able to cut the trunk as both person advised me to do. They told me to wait and gave us some instructions to follow. We are in May already and the trees still the same dried stick as before 😓 Landscaping crew came 6 times already and always asked me if they should remove the dead trees. They told us trees are 100% dead. I will contact customer service once again even when they are not being helpful twice already. Also the condition of the plants when arrived are not good. Plants/trees out of their pots, roots exposed, broken branches. I dont recommended buying online only for the way the shipping company handles the boxes.
I dont recommend buying from this company because the company dont honor their "1 year warranty"

I ordered a Meyers lemon after I got a DOA Miracle Berry plant (they did honor the plant guarantee, and I used my credit for it)… 2 months later, I still haven't received the Meyer lemon. Contacted customer service, and they said "it's delayed again"

Peach and plum trees blossomed and budding right away. Wysteria tree taking its time but beginning to bud now. Thanks!

3 of 5 plants that I received were in very bad shape. I do not understand why they were even shipped to me. Plants leaves had fallen, broken branches, moldy, etc. I need a reimbursement to my credit card.

My rose tree was quick to bloom and looks to be in good shape. Thank you

Weeks after planting and not a leaf yet. Planted as directed, watered as directed. Nothing.

Expecting the tree any day to be told they are unable to deliever due to unsatistfaction of the trees them selves

My first hoarder came and the trees were damaged in shipping. I contacted customer service and they replace the trees asap with two beautiful specimens. Clearly, it is difficult for any company to ship live trees. They know it, and they made good on it. I will definitely order again.

My tree broke as soon as I planted it, unlike the 4 others planted the same day. I got the run around via email after sending the claim and still have not been offered a resolution.