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We paid over $100 for a Japanese Maple and received, basically a stick with a few leaves on it. Even though I was disappointed, I planted it following the instructions using the fertilizer that we also paid extra for. We have watered and tended to the tree daily but it now appears pretty much dead, leaves wilting and falling off. I could have purchased a much larger, healthier tree at a local nursery for the same amount or less. Not happy with this experience. Tried to send a photo but your system either says the photo file is too large or too small. Geesh!
Tried to contact the company about two trees that did not come out of dormancy under their Alive and Thrive policy.
Called on Monday, stated the wait time would be 9 minutes. About 5 minutes in the auto attendant stated there were 46 callers ahead. At that time I left my number for a call back.
Never received a call back. The next day I wrote the company an email from their website. Waited 4 days and no response.
Called again and waited 22 minutes before talking to a person. They stated my trees were not covered and tried to sell me insurance instead. I did not take that offer.
Will be doing business with the local nursery from now on.
Ordered trees in mid February with understanding of delivery towards the end of March. Here we sit the 22nd of April with no communication from company. I called customer service to find out some of the trees I bought are on back order. Don't sell products you do not have in stock!
Save yourself the headache and purchase you're trees locally so that you can hand select from IN STOCK inventory. Just my 2 cents
It's important to let people know what you get for the money with this company.
I ordered a tree (Black Diamond Crape Myrtle) 3-4 feet and an Oak Leaf Hydrangea Bush.
Both came damaged and the Oak Leaf is dead, water didn't help it, and the only small branch that had life leaves snapped during shipping.
It says to reject the package, but it was delivered when I wasn't home. Took weeks also. Sent email and called, no response. My local nurseries are the best bet. At least you can see what you are buying. Very Disappointed, and out a few hundred dollars.
Looked forward to getting my trees but live ones not dead ones. So upset because i purchased the guarantee.
I ordered 12 1 gallon knockout roses. They came thrown in 2 boxes an looked a mess when they arrived. They are small and had very little root structure. They look like they were transplanted into a gallon pot days before they shipped to me. A 1 gallon plant should have a root structure that encompasses most of the pot. Next time I will buy locally where I can see what I am getting. I wouldn't buy from them again.
Very easy to order. Got my trees they are beautiful! I shopped in my local area for trees nothing I looked at looked as good as yours. The cost was a lot less than any thing in my area for a lot smaller trees. I am very pleased with my purchase.
Ordered a 2-3 foot American Hazelnut tree. Tree arrived in timely fashion, well packaged. Tree was healthy and I immediately unpackaged and planted. No issues. Only down side of my order. I didn't realize the company was about 10 miles from my location. Seemed kind of silly to pay about $10.00 for shipping for a ten mile distance. Would have been happy to pick up instead of shipped. Yeah, I know the website says "not open to the public" but still. No wonder the item arrived so healthy! I looked at several sites before I ordered and lost track of company location. My fault.
Serious business and delivers fast I rate it good and reliable. Just one problem with delivery is the tree is not straight
I am saddened as this company had sent me trees with dieing leaves and holes in the leaves. I had left a review on their website and they had removed it and didn't even try to help resolve the issue. I am left with trees that I can't use. This is not what was advertised.
We purchased 16 six ft Green Giants last year. They arrived in narrow boxes and were as thin as toothpicks. But worse..., despite our diligent drip system watering, 3 of them died and yet "FGT's" wouldn't stand behind their product... wouldn't replace them! Also, we of course wanted them to match the remaining 13 shrubs in the row! So we have no use for that kind of company.
We're sorry to hear that your experience wasn't great! We are reaching out privately to get some additional details.
My husband ordered an avocado tree based on the picture of a very full, bushy, healthy looking tree. What he got was about one stalk with a couple branches and a few leaves that looked very straggly and NOT AT ALL LIKE THE PICTURE. The cost was $119 plus a $39.99 shipping fee. When we complained that we did not get what was pictured. The answer, "The trees we send out are not mature trees but have well established root systems..." Then THAT SHOULD BE STATED. And why not show the picture of what you are actually sending out?
It all is like false advertising to me, AND I WOULD NOT BUY ANYTHING FROM THIS WEBSITE. WHO KNOWS WHAT YOU WILL ACTUALLY GET? NOT what is pictured, that is for sure.
We're sorry to hear that your experience wasn't great! We are reaching out privately to get some additional details.
I have ordered two kumquat trees 4-5ft tall. I was expect the tree to be anywhere close to the one on the picture. However, the disappointment was huge when I received the actual trees. 4-5 ft were made by binding the branches for the tree to look taller. CMN! It's a rip off! Kumquats were at the most 3ft tall and with very few branches... doesn't get any worse than this. Stay away!
We apologize for the delay in response when you were originally reaching out to us. Due to the current pandemic we had to scale back to ensure safety during the busiest time of the year for us. We’re so sorry again for the inconvenience and are happy we were eventually able to help!
Our trees arrived with their top half brown and most of them just a few sticks in the air. We purchased 40 trees total, 1/2 4-5 ft and the other 1/2 5-6ft. This was a big investment. I contacted the company when the trees arrived and their response was this happens during the first frost'. They didn't experience a frost in shipping, I don't think they even read my concern. I bought insurance, going to give it a month and then contact for full reimbursement because I wasn't sold healthy trees.
Terrible Did not receive and the only thing that they gave me was a $10 refund specially at this time they should have just gave me a full refund and I will be calling to get there to get that today
We Received great plants and the burlap planter bag is the best.
I ordered two 5-6 ft baby giant thuja trees (Virginian arborvitae) from FGT. The shipping was delayed by a couple of days but trees arrived healthy with the root balls still in moist soil. One of the trees was a great upright specimen however I am thoroughly disappointed with the second tree. The trunk is completely deformed with a "hunch back" all the way from the root to the top of the tree. If I were picking a tree at the store myself I would never pick a specimen like that. I am not sure why FGT would think shipping a tree like that would be okay, specially when I paid $170 a tree.
I had to improvise and plant the "hunch back" tree with the rootball at a significant tilt in the ground. I doubt the structure of the tree will be able to hold its own weight as it grows taller though:-(.
We are so sorry that one of your trees arrived to you in poor shape! It looks like we have since taken steps to improve your experience with your order!
I had a question regarding my delivery service they helped fast and great response
Good job packing and quick to deliver. Fast growing trees will be used in the future.
I received part of my order presently available. The Italian Cyprus were fine. All three of the banana trees were dead within a day of being open.
We're so sorry that your banana trees didn't travel well! We have reached out privately with some information on how to make a claim!
We're sorry to hear that your experience wasn't great! We are reaching out privately to get some additional details