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They sent a mailer with a discount and free shipping. They did not honor the free shipping, stating customers could only use one of the discounts. The mailer did not indicate customers had to choose. Stupid way to trick customers.
I ordered 2' shrub. Received instead 2/ twig with several lief and practically no roots. It is dying now. I called them and listened to the advice to e-mail them, since they do not use phone. I did e-mail over a week ago. Never heard back. Sent request today again, went to see reviews on their page. No such opportunity, only glorious reviews of whoever they get it from. So i am writing here. I strongly do not recommend using this company
We are so sorry for the delay in response to your email. Due to the current pandemic we have had to scale back to ensure safety during the busiest time of the year for us. We have since responded to your email and helped to resolve your concerns!
Ordered three trees for a total of $300. They shipped the first two trees and they were not packed right so the root ball was demolished. They overlooked shipping one of my trees entirely. They did ship out replacement trees again (all thee). I planted all three - two are apparantly dead as they have been in the ground for two months and absolutely have not grown at all - Not even a bud. I bought 4 other trees from the big box store and they are all doing great. I'm also not sure if the root grow item they sell has done anything. I could call and complain but I am not wiling to go dig up the failed trees and plant again for further disappointment. I will be off to the big box so I don't waste my time. $200 bucks down the drain.
We're sorry to hear about your experience! We'll cover these trees under our dormancy guarantee and send out a credit right away!
I received my order. I am happy to see that our cherry tree is doing pretty good but looks like our apricot tree isn't doing so good. Figures crossed all goes well.
Thank you,
Yana Woys
Beautiful healthy and great quality, will order again.
I had to send many emails to get a banana tree replaced after the post office held it for 2 1/2 weeks.
I bought 5 trees. Everything arrived as described and all are thriving. I was a little worried about buying plants online.
Customer service was great they answered all my questions.
Planted and water like the directions said. All trees died. I sent pictures of all trees then they say I did not buy warranty for a year. Heck they did not even make 30 days.
We are reaching out privately to help resolve this. We are very sorry for the confusion with the order!
The plant was smaller than I expected being only about a foot tall. It has been about six weeks and so far no new growth
This is asking for my review. Well, I didn't receive my order. I am still waiting to hear back from the company.
It looks like your order arrived shortly after this review. We apologize for the long shipping times. Due to the current pandemic we have had to scale back to ensure safety during the busiest time of the year for us. We are working to fulfill orders as quickly as possible.
Great experience and my plants are perfect! Will use again!
The order was received quickly and undamaged. One of the bottle palms fans was covered with scales however. I tried to call several times, never got an answer or the opportunity to leave a message. I sent 2 e-mails and never received any response at all. The palms I bought are to be house plants and really didn't want my other plants infested. I gave up trying to reach them and wrote it off as a bad experience, a $90.00 one. I would never buy from them again or recommend them in any way. If this gets any response I'll gladly amend it, but I won't hold my breath.
We are very sorry we never received your emails and that your plant arrived in poor condition! We are getting a replacement plant sent out right away!
I bought a tree with the warranty it died. I sent all the pictures etc and they said they would replace the 29.99 tree for 19.99 shipping cost billed me over 2 month ago and I have never got the replacement yet. I guess I never will...
We're so sorry for the delay in getting your replacement! It looks like it has since arrived!
I ordered 60 of the thaluga giants over about three orders. One order was a tree short and they sent another one without question. All are doing great and look healthy. Great company Thanks.
I purchased a blueberry bush. Upon arrival all I received was a pot of dirt with no bush. I called customer service when I was told that I needed to water the dirt and be patient. After several weeks I just gave up
Good looking tree and so far is doing well. I planted it per the instructions provided. Very good experience. I will buy more trees from FastGrowingTrees
Very bad experience I am not happy. I plaint I am not sure it will be live or will die.
We have reached out privately to help out with this. We're so sorry that your tree arrived in poor condition!
Very happy with this product, this is second time I ordered, last Spring purchased one has lots flower bloom with wonderful smell, but moved inside from cold winter, still growing...
Delivery was prompt. Had a second growth so I was able to get two trees from my purchase.
Our customer service team has been able to help resolve this. We're so sorry for the inconvenience!