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I've had a really great experience in the past with this product but unfortunately this time my plants did not make it past a few months
My peach tree (bonfire patio) came in today pretty banged up with broken branches... The other two were roughed up and soil were all over the place - but may recover hopefully. Have asked them to replace my peach tree and have sent them pictures. Hopefully they revert fast and send the replacement for the peach tree.
Update: Customer service was great. They looked at the pics and are sending a replacement tree!
We paid well over 300.00 dollars for two azalea's that are no bigger than 8 inches in circumference and a tiny twig that's supposed to bear oranges by maybe by 2050. Seriously, a total waste of money. Please go to anyone local and pay 1/10th of the price for better quality. Lesson learned.
Please, DO NOT ORDER from these folks. The bottom line is… they apparently sent out a diseased tree (on branches ALL OVER the tree) to me, would not replace it, suggested I buy insurance at additional cost, and if it died, they would give me a voucher if I proved it was dead. It took over 3 months to try to resolve and 6 emails with pictures for their conclusion above, each time I emailed them SHOWING the disease. This is NOT A GOOD COMPANY to deal with.
They somehow managed to cram all 3 of the plants I ordered into one small box. I wanted to be impressed, but half of the branches came snapped off and/or brown, so there's a lot of regrowing I need to do. I also slashed my hand on the giant staples they use to seal their boxes
Ultimately, I'm too lazy to send them back, but I'm probably not going to buy from here again.
Purchased apple trees as a gift for my son & his girlfriend's new home. Took a little longer than expected to get there but they are growing well!
Amazing condition when they were delivered. Will order through you again
I ordered & received a Tuscarora Crape Myrtle tree (3 ft. Size) in May and followed their instructions exactly, planting it the same day it arrived. The tree is alive, but it is the saddest 2-limb stick I've ever seen. I've called, sent photos, emails, and been told this is the normal representation of what they send from their nursery, and I need to be patient and that in about 2-3 years the tree should flourish. I happened to be at Lowe's and Home Depot and saw the Crape Myrtle trees and bushes being sold and they were full, green, lush, loaded with buds and flowers. Their trees looked like trees, as did the bushes being sold in all varieties and colors. It's apparent I made a mistake purchasing the tree from Fast Growing Trees. Their warranty is worthless (which I purchased) and the only response I received from their "tree expert" was to be patient and the tree will grow. I have two sticks in the ground, literally two sticks with some leaves on them standing about 3 ft. Tall. That's my wonderful tree. Buyer beware... check out your local nurseries before making purchases from Fast Growing. I doubt I will ever see anything even resembling a tree in my lifetime.
Trees arrived quickly after placing the order. All in good shape and all still alive after a hot summer
I have purchased 20+ plants from fast growing trees.com over the past few years. The plants are overpriced for what you get but they are all healthy and have survived. I chose to keep purchasing from them since I wanted my plants to match in size. My local nursery and box stores do not sell plants this small. I even splurged and bought the largest blueberry bush they had. It still looks nothing like the pictures. Probably won't for many years. I paid 1/3 of the price for healthier looking ones at my nursery. I bought some arbor vitae's one year and bought another 10 pack this year. They are different. First ones were bushier and the second shipment was much slimmer. But again they all have survived even thru the frigid Chicago winter so they're good plants. Thus the 4*'s. But for double the price of the trees I purchased I could have gotten ones from homedepot that we're 4x as tall.
Excellent plants, great service, replaced one tree damaged in shipment free of charge
It took fast-growing-trees two months to send 6 boxwoods which arrived yellow and without soil, pots sizes were wrong(of course smaller). The customer service after two weeks said that everything was in fact fine-- the plants, the pots size and the order. They read pictures as they wish.
Got a bad tree sent me a new one. Raining like hell good for the trees
Our two trees arrived. Well packed and in very good condition. The balls were moist and the trees were not struggling. We soaked them overnight and planted the following day. They have not looked back! Healthy trees.
I sent 4 emails in regards to my concern and called, i placed an order of 4 hydrangeas and never received a response. 2 out of 4 are not blooming or having any greenery growth. This order was placed back in may we are now in August and still have not received a call or email. I'm very disappointed.
We are so sorry that we never received your email! We have reached out privately to offer some assistance with your plants!
Both the bay leaf and avocado trees arrived in perfect packaging, were easy to unload, and have transplanted beautifully into their new pots. Both are growing beautifully. I can't wait until we get our first avocado, and we have already been cooking with the bay leaves!
Great tree. Is growing in my front yard and is going through flowering.
Trees arrived on time and in good shape. Hope they'll bear fruit next year
The lemon tree was a gift for my grandaughter. It arrived in good condition with adequate wrapping. It is doing well.
Thank you,
Quickly corrected a error in what was shipped by mIstake
We're so sorry that your experience with your order was not great! We're reaching back out privately to see how we can get this resolved!