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You have an amazing selection of plants. I couldn't be happier with the quality after receiving them.
I placed order but then wanted to add another tree. It took 24 hours for them to email me back with updated order. All trees are in good condition except the fig. I think it will be alright with lots of love.
The 7 foot Natchez Crape Myrtle arrived in perfect condition and was happily planted in my back yard right away. Now, a week later, it is getting tons of new leaves to add to the already full tree.
Birds have found the new tree and fly to it to sit on a branch. I'm very happy and waiting for the beautiful white flowers to appear.
The delayed shipping of the plans was expected and not an issue, due to COVID-19
However the plants arrived in a very poor state, and at this time waiting to see if they will recover.
The older tree that we had to pay additional shipping costs, had come out of it's root ball and the roots were loose in the shipping bag.
My plant arrived dead. I contacted customer support many days ago and have heard nothing. Please contact me.
One item arrived damaged but everything else was in great condition. The company immediately sent out a replacement for the damaged plant and all is good.
Experience--good. Product--disppointing (scrawny). More details on the item we'll be receiving would have helped.
Love my golden pothos! I am excited to watch it grow. Even with the COVID delays, it was great communication and shipping. Plant arrived healthy and happy, too!
I originally ordered two 2-gallon Coral Double Knockout Roses and a Dwarf Althea Rose of Sharon. When they arrived, the root balls of all three plants were extremely dry, several branches of the rose bushes were broken, and in the case of the Rose of Sharon and one of the roses the roots had pulled out of the soil and the plants were nearly dead. When I reported that situation to FGT and submitted a claim for replacements under the 5-day good condition delivery guarantee, I was informed that there were no more Althea Rose of Sharon trees or 2-gallon Coral Double Knockout Roses available. Consequently, FGT offered to send me a 1-gallon Coral Double Knockout Rose with a $20.00 refund to my credit card for the difference in price, and a credit for the entire price of the Althea Rose of Sharon ($59.95) against any future purchase from FGT. I used that credit to purchase a dwarf Black Ice Plum tree, and paid the difference in price with my credit card. After a delay of at least two weeks, we received two 1-gallon Coral Double Knockout Roses instead of one, but that worked out because once again, several branches of the rose bushes were broken, the root balls were dry, and one of them was nearly dead. When the dwarf Black Ice Plum tree arrived a couple of days later, it had no flowers and very few leaves, and within a day or two after its arrival, several of the leaves that were there had been chewed off by some kind of insect. I haven't had that problem with any of my existing bushes or trees, so I must assume that the insects arrived with the tree. Because the trunk and branches of the tree appeared to be healthy in spite of the absence of leaves, I sprayed the tree with insecticide and planted it. I intend to watch that tree closely for the next year and if it does not survive, I intend to file a claim under the 1-year insurance guarantee that I also purchased. Although I appreciate the effort that the customer service people at FGT made to address the problems that we experienced, I am totally dissatisfied with the condition of the plants that were delivered, and I will never purchase anything from FGT again!
We are so sorry to hear that your plants have arrived in poor condition! We have notated the order so just let us know in the next couple of weeks if they do not recover and we'll be happy to help!
I ordered an olive tree off of the site and when it arrived several major branches had been damaged/broken off during packaging. While this was disappointing, the customer service team responded to my complaint very quickly and sent out a replacement right away, which was much appreciated.
Plant was in Good Condition hopefully it will grow into a big banana tree soon.
Everything I ordered came in a timely fashion and was healthy.
Everything I ordered arrived in pretty good shape, especially given the size I ordered. I re-potted and watered and all are looking good!
Trees we're delivered to the house in boxes. Seemed to be in decent condition.
The purchase and time frame was fine. The shipped trees were damaged and I'm a bit nervous that it will affect the tree long term. I hope I'm not wasting my time with them.
I received my order just when I was told I would and the tree came well packaged.
They arrived in good shape, good roots, some branches broken. We were a little surprised by the flimsy packaging and the lack of in this case, to prevent the bushes to shift in the box etc. The 4 have been planted and are doing well. Excellent customer service (we ordered fro this co many times). Overall very happy.
Satisfied with condition in which they arrived. A few had separated root balls from soil due to small plant roots in a too big a pot. Otherwise, after a week since planting, they seem to have "taken".
We ordered a beautiful red twig dogwood from Fastgrowingtrees.com. It is a vigorous plant and it was shipped in a prompt fashion. I strongly recommend this site.
FedEx took 2 extra days to deliver the order... hope my trees survive...
We are so sorry to hear this! We have a replacement shipping out to you!