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Received a broken tree once received the wrong size tree once and waited months without communication once hopefully this time will be good 🤞
My plants I have ordered are still alive and well in my garden
Ordered a banana tree a couple of years ago—it's thriving.
I just wish you sold plug trays especially for grasses and herbs
I purchase a flowering magnolia tree from your business and it is growing well.
Mixed results with planting and growing, but most plants have arrived healthy
I've had bad experiences as well... I'm taking a chance with good price. However, previous trees shipped here early March are exposed to extreme winter still! Had one in garage, planted after leaves grew in late April and died! I do not want delivery until May 1 please!
Wide variety goods are usually healthy on arrival.
Trees came a little broken but still alive and okay
Customer service is always great and you can always reach a human by phone.
New homeowner and the info and expertise on the site along with the deals makes everything for my yard easy.
Sometimes the plants are not carefully protected for shipping. Often, the plants are tiny, and still in a small pot shape, but shipped in a larger, more expensive sized pot.
Was great except I received a Lsu fig tree that wasnt even a fig tree and I didn't find out till years later when it didn't fruit and I had to research why. I have plenty of other fig trees for reference now but that was my first one so I didn't know any better
I had purchased two Benjamin braided ficus trees, and one has become glorious and the other sickly. I tried all of the methods and hacks the customer service team provided to no avail. I had to put a claim in against my one year warranty, and there was a credit in my account waiting for me to use, which I excitedly did today!
Previous purchase was as described, arrived in good condition and on time.
I've had healthy trees and trees that died. I've had trees replaced and replaced those trees in my own when they died not calling customer service.
I had 1 issue in the past and the company upheld their warranty and rectified the situation. Satisfied with the results.
Love your plants but wish your order status and delivery status would improve.
Quality trees at an affordable price they deliver timely, and their trees are very strong and healthy
Quality of plants and shipping care was excellent.
