Trees.com

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Trees.com
trees.com

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Georgia
1 review
0 helpful votes
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Absolutely worst experience with a vendor
April 20, 2021

I ordered a Virdis Japanese Maple and 4 of the purple mully grasses for my yard. I just made the cut for free shipping so they packaged all 5 items into a box together with 2 one gallon pots resting on top of the canopy of the "tree." I placed quotations around this term because the 2-3 foot "tree" arrived as a half filled 1 gallon pot (with almost no root mass) of a Acer Palmatum base trunk with a width of MAYBE 1/2 of an inch and could not support the tiny 12" canopy which consisted of broken twigs of a badly grafted Viridis variety. This graft was performed almost 3 feet up the tree, allowing for the site to sell a tree of this height. This tree should have never left their warehouse. I would be embarrassed to give anyone a plant in this condition, and I am a hobby horticulturist. I went to the Lowe's down the street from my house and found a Viridis Japanese Maple with triple the trunk girth and 3-4 times the foliage for $50. Which is $50 LESS than this site! I will never do business, or recommend this site unless they either: 1) refund me for the tree, or 2) send me a better specimen. I have contacted this company numerous times to get this resolved with no avail. BEWARE!

Date of experience: April 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Texas
1 review
0 helpful votes
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Excellent customer service
April 16, 2021

I ordered several indoor plants. All came well packed in in good condition, however three plants were missing. I called customer service and they immediately apologized, set up a new order free of charge and had the missing plants shipped. Very satisfied with Them.

Date of experience: April 16, 2021
Missouri
1 review
0 helpful votes
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Cherry trees
April 16, 2021

Web site was very easy to use. The follow up with notifications was greatly appreciated so I could plan everything. The trees arrived by fed ex and were in good condition with only a couple of branches broken.

Date of experience: April 16, 2021
New York
1 review
0 helpful votes
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Great
April 16, 2021

I called FastGrowingTrees.com. The person on the phone helps explain the product and helps me make the right choice. I just planted the tree. So far, it has been a smooth process. I will recommend FastGrowingTrees.com

Date of experience: April 16, 2021
South Carolina
1 review
0 helpful votes
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Great Gifts!
April 16, 2021

Perfect for any occasion! Iv purchased a beautiful memorial tree for a friend and a beautiful blooming tree for my sisters birthday. Both were very well received.

Date of experience: April 16, 2021
Texas
1 review
0 helpful votes
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Unhappy customer!
April 20, 2021

1st shipment had damaged trees. Talked to customer service and they made it right. They went a 2nd shipment however; I will rate both shipments as poor. Trees looked sad.

Date of experience: April 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We're so very sorry to hear about the struggles you have gone through with this order. If you were to have any further questions or concerns, please do not hesitate to make us aware. We would love to help in any way that we can!

Virginia
1 review
0 helpful votes
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Avoid Fed Ex delivery
April 20, 2021

After given the Fed Ex tracking number, I checked on my tree daily. The tree got loaded into their delivery truck and stayed at their facility since April 11. It's now April 16 and it's still at the Fed Ex facility. Not sure what's going on at their center but my poor plant is in limbo. I canceled my order since I done waiting and not sure what the quality of the plant would be when it finally gets free from Fed Ex jail.

Date of experience: April 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Texas
2 reviews
0 helpful votes
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Yoshino cherry blossom
April 16, 2021

The tree delivered in a great condition. Nicely packed.

Date of experience: April 16, 2021
Pennsylvania
2 reviews
0 helpful votes
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Damaged tree
April 16, 2021

The tree arrived with a few broken branches. Contacted them, got a replacement. Good customer service. But the tree trunk is too thin! With a big head, not sure if it will survive a heavy windy day. I think the price is too high for the size of the tree.

Date of experience: April 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this! We are reaching out privately to further assist you.

New York
1 review
0 helpful votes
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Twisted Lavender Tree & Lavender Bush
April 16, 2021

Tree & Bush arrived as specified. Well packaged, healthy items! Highly Recommend to buy!

Date of experience: April 16, 2021
Massachusetts
1 review
0 helpful votes
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High shipping for replacements
April 16, 2021

Overall good, did need replacement and were told they would be free but very high shipping was disappointing.

Date of experience: April 16, 2021
Washington
1 review
0 helpful votes
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Shipping was a disaster
April 16, 2021

Box was smashed, flattened, ripped. Tree itself was smashed. Unsure if it'll survive.

Date of experience: April 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Ohio
1 review
0 helpful votes
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Blue Java and pineapple
April 16, 2021

I love them. Packaged ok, broke a leaf but healing well.

Date of experience: April 16, 2021
Connecticut
1 review
0 helpful votes
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Rainier & Montmorency Cherry Trees
April 16, 2021

I wanted to grow Rainier cherries here in CT. I couldn't find Rainiers at local nurseries, so bought a Rainier and a Montmorency through FastGrowingTrees.com. The trees arrived well packed in a durable cardboard box. Their stems were intact AND they had leaves and buds. I didn't open the box until two days after they arrived and the leaves on the Rainier had softened and wilted a bit but sprung back to life with exuberant watering. Both of them are now planted in my backyard and very happy! So am I.

Date of experience: April 16, 2021
Maryland
2 reviews
0 helpful votes
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Excellent products and service
April 16, 2021

I ordered a 3-4 feet flowering tree. I received it quickly, and the tree arrived in a very good condition.

Date of experience: April 16, 2021
Oregon
1 review
0 helpful votes
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HAPPY NEIGHBOR
April 16, 2021

An old neighbor who provided us some assistance with a mail mix-up, we remembered that he loved our fruit trees when we lived near him. As a gift for his help, we sent a peach tree. He was more than delighted when he received the tree. What a perfect gift.

Date of experience: April 16, 2021
California
1 review
0 helpful votes
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Slow shipping and dying plant upon arrival
April 16, 2021

The shipping took a long time and what arrived was not healthy as a result.

Date of experience: April 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer assistance.

Minnesota
1 review
0 helpful votes
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Poor shipping timing.
April 16, 2021

Ordered a tree care kit for my indoor alvarado tree in March. After a few weeks, I inquired as to where's my stuff. I was told there would be no delivery until May because I live in Minnesota. I finally spoke to someone about a refund and she said she would refund the $13. Xx shipping charge and get my order out. I got my order this week. About a month after ordering. Ver frustrating but happy I finally received my order.

Date of experience: April 16, 2021
Indiana
1 review
0 helpful votes
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Damaged tree
April 16, 2021

I was shipped a damaged tree and they wanted me to pay $35.00 to ship it back and them would reship a new tree at my cost. There products are verified before shipping and them they make you pay to fix the problem.
Proof of damage and photos available in a pdf.

Date of experience: April 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer assistance.

California
1 review
0 helpful votes
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Five stars
April 16, 2021

Very good good quality and fast service I recommend.

Date of experience: April 16, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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