Trees.com

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Trees.com
trees.com

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Washington
1 review
0 helpful votes
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So far I'm nervous... We'll see if these grow...
April 24, 2021

I received my three Haas avocado trees a couple weeks ago. They were a little wilty from being shipped in boxes but that was to be expected. I left them inside for a week and babied them. This is the first week that they've been in the ground.

I planted them with the best gardening soil I could find in a sunny area and put the irrigation system on them for 5 minutes four times a day to keep the leaves watered w/o overwatering the soil.

So far they haven't showed signs of recovering from the shipping - leaves are still sad. I've been checking on them twice a day expecting to see some form of life kick into them but nothing yet. I'll post more in another week or so.

Weather has been beautiful outside so I half-expected the leaves to perk right up. 75 degrees and sunny with a light breeze for seven day straight. I don't know what else I could do for them besides putting them in bed with me at night.

Date of experience: April 23, 2021
Texas
1 review
0 helpful votes
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Avocado tree
April 23, 2021

I ordered an avocado tree which pretty much arrived dead and they are sending me a replacement! Great customer services.

Date of experience: April 23, 2021
California
1 review
0 helpful votes
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No email customer service
May 23, 2021

Emailed and got no response. FedEx damaged and got return. No refund or response.

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Great choice
April 23, 2021

The website is simple to navigate, it provides good information, and my product arrived quickly and in good condition.

Date of experience: April 23, 2021
New Jersey
1 review
0 helpful votes
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Poor called about how it was received never heard back

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this is in the process of getting resolved once we get some photos that show your concerns. But if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

South Carolina
1 review
0 helpful votes
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Rainbow eculpytus
April 23, 2021

I was pleased to know that there was such a tree. The family that i gave it to was very excited to receive it and to plant it.

Date of experience: April 23, 2021
Arkansas
1 review
0 helpful votes
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Lilac Tree
April 23, 2021

I love our new trees! So looking forward to seeing it grow and bloom into a full tree. My experience was incredible and a wonderful staff helped with being fully satisfied with all their help.

Date of experience: April 23, 2021
Virginia
1 review
0 helpful votes
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Guarantee, really?
May 23, 2021

A plant arrived broken a half dead. After finally talking to someone they said i would need to pay for shipping to get a new plant AND wait 3-4 weeks. A broken plant is not reattaching itself in the world that i live in. What a disappointment and to think that their prices are actually high.

Date of experience: April 23, 2021
Georgia
1 review
0 helpful votes
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2 trees damaged in shipping and did not survive
April 23, 2021

The 2 cherry tree are doing great.
The 2 pear trees were left standing vertically and did not look good on arrival. We planted them anyway with fertilizer and daily water. They appear to be dead.

Date of experience: April 23, 2021
Georgia
3 reviews
8 helpful votes
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Received a beautiful tree.
April 23, 2021

Great experience with this company. Tree we received was larger and more beautiful than we expected.

Date of experience: April 23, 2021
New Jersey
1 review
0 helpful votes
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My experience
April 23, 2021

The plant I ordered S magnolia arrived with more dried leaves

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer some assistance.

North Carolina
1 review
0 helpful votes
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Pomegranate Tree
April 26, 2021

Was not pleased with the 1 gallon tree. The receipt stated if I did not receive 5 star experience then call representative. I asked representative if I could return the 1 gallon and pay for a 3 gallon and will pay all delivery fees. I was told the restocking fee is 25% of the tree cost. How is this a 5 star experience?

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Arkansas
1 review
0 helpful votes
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Double Knock -Out Rosebush
April 23, 2021

I was extremely pleased when I received my 3 gallon size rosebush. It was very healthy and full of flowers and beautiful new buds!

Date of experience: April 23, 2021
Wisconsin
1 review
0 helpful votes
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Wait and see
April 23, 2021

Ordering was easy and item was shipped as promised

Date of experience: April 23, 2021
South Carolina
2 reviews
0 helpful votes
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Badly damaged in transit
April 26, 2021

The bushes were delivered in two boxes by FEDEX and both were left outside upside down. When opened the single plant had sustained a lot of damage with several of the branches snapped off or torn form the main stem. The two plants in the other box also sustained some damage, but not as bad as the single bush. I have reported it and sent in 9 pictures showing the damage, I have yet to hear from the supplier.

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer some assistance.

Maine
2 reviews
0 helpful votes
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Great trees
April 23, 2021

My trees arrived green & healthy... It's still a little cold here in Maine and I can't wait for it to warm up, so I can plant everything.

Date of experience: April 23, 2021
Washington
2 reviews
0 helpful votes
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Ordered citrus tree and paid after which I received notice of cancellation and refund indicating that you do not ship citrus to Georgia.

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this! Georgia would be under the "does not ship to:" section underneath the growing zone map on the product pages. We are so very sorry for this inconvenience and if you were to have any further questions or concerns, please do not hesitate to make us aware.

California
1 review
0 helpful votes
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Bad delivery service good trees
April 23, 2021

The box was heavily damaged when it was delivered one tree was so smashed that the dirt had all fallen out of the bag and the roots were exposed!

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Texas
1 review
0 helpful votes
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Great Customer Service
April 23, 2021

Experience with customer service was great. My tree arrived in bad condition and they are sending me a replacement free of charge. I will use them again because of their service.

Date of experience: April 23, 2021
Maine
1 review
0 helpful votes
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Ordered a tree and received a twig.
April 23, 2021

I ordered a 4-5ft tree. What I received was a 4 ft twig. The stock is so thin it can not even support its own weight. There is basically no branching. I was expecting a small and somewhat bushy tree. I do not see how this could possibly produce fruit in the next year. That said, what I did receive looks mostly healthy and shipping was good. If I had know the larger tree option was so small, I would have saved the money and bought the smallest option.

Date of experience: April 23, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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