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Overall good experience. Shipping time was reasonable and trees were packaged nicely.
I was excited to order a red but for my husband, we expected delivery on a Monday and where leaving town on Saturday. When the tree did not arrive on Monday I phoned and could not get a specific day of arrival. Since we were leaving town and would be gone for 10 days I had to cancel the order.
Have been buying plants from fast growing trees for years the plants are high quality and beautiful. Only one of so many did not make the trip. I'm very happy with this products and service
Fish tail palm arrived with n bad condition brown leaves and is now not doing good
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
If this is tl; dr, know ONE thing - first time buyer - this company loves it's trees and it's customers.
I googled "fast growing trees colorado" and ended up looking at plants at FastGrowingTrees.com. I figured I'd look around for what I needed and then go to the local big box store. I was hesitant to buy live plants from an out of state vendor. I was hesitant to buy plants I'd never actually seen. I thought the whole thing was a bad idea, but I ended up finding a bunch of beautiful trees. There were positive reviews. I decided I liked the idea of the risk better than lugging the plants from the big box store, especially since I ended up getting some 6-7 feet trees. I figured if it was awful, my credit card is good with disputes, and it wouldnt be tough to have the credit card company take care of it.
I should have stayed focused on those beautiful trees. My time would have been far better spent and so much closer to reality. I had a user error during the purchase transaction. I emailed customer service and assumed they would never respond or tell me it was too bad for me. Nope. They responded immediately and modified the transaction advantageous to me. I couldn't believe it.
The plants arrived and I had trouble with one. I emailed customer service. Again, responded IMMEDIATELY, very eager to make everything perfect for me and the plants. No arguing. No blaming me for doing something wrong. No hassle. I'd dreaded dealing with it because I just didn't want the hassle. Again, I should have focused on those gorgeous trees. I was speechless.
Customer care like this is a rare find in this day and age. When you find a company like this, hold on for dear life and tell all your friends! I expected the worst. I got the best! I would not think twice about more plants from FastGrowingTrees.com
** I was not paid to write this. I wasn't given a discount or anything free. This is a real review from a real customer for life in Colorado. **
I was looking forward to receiving the trees I had ordered, based on the many positive reviews and the pictures, commentaries, etc. First of all, the shipment was delayed a day and maybe that had something to do with it, but when the trees arrived, I immediately removed them from the box. I discovered what appeared to be two trees that were stored in a dark place and had not seen the light of day for a long time. Many of the leaves had fallen off and a few on the crepe myrtle had dried up, but mostly there were no buds on the trees, or very small beginnings of buds. I planted them immediately and I am hoping they will come back to life. It has been two weeks since I received/planted them. The eastern redbud is beginning some new growth, but with weak color and the crepe myrtle is still not showing much in the way of growth. I will not be spending such a significant amount of money with FastGrowingTrees in the future.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Quality products sent in a timely manner as promised. Very satisfied.
The tree arrive carefully boxed and secured. I immediately unpacked it and planted it in a hole that I had prepared. The almost microscopic leave have quickly grown and the tree seems to be doing fine.
This is my second order from FastGrowingTrees. I ordered two avocado trees. I had an issue with one of the trees so I contacted the company to gets some guidance in care and they sent me a replacement tree - no questions asked. The second tree has thrived. I did get the 1 year warranty on my purchases and it is well worth the small fee. I would highly recommend this company.
Beware! What you get is not what's advertised. I paid $50 for a tree that turned out to be one branch with 6 sad bruised leaves.
We are so very sorry to hear this and are reaching out privately to assist you further.
Products arrived quickly and planted them the same day. They are already growing fast in my backyard. Looking forward to future purchases.
My order of 412.00 was cancelled w/out any reason. My money was returned. But, it would have been nice to know why?
We are so very sorry to hear this and are reaching out privately to assist you further.
Received one rose tree in large box with an avocado tree shoved in box also. Rose tree was completely smashed. I planted it but am not sure it will ever recover or even live. Worst job of shipping I have ever seen.
We are so very sorry to hear this and are reaching out privately to assist you further.
I purchased a pomegranate tree for the wifes birthday. The tree did arrive promptly and nicely packaged. However, upon planting it we noticed the tree is comprised of two branches emanating from a sharp "V" at the trunk base. From what we understand about trees this is not good, as the branches tend to break at that point. Additionally in several locations the bark has been substantially damaged.
This tree is ok for now, but we don't expect it to last very long
I received my navel orange tree when the company said I would. It came very well packaged and protected, and it looked very healthy. I have had it now for about a month and it looks like it is thriving, with new green growth.
Extremely happy with the purchase, planning to buy few more plants soon
Easy to order, delivered quickly and healthy. Will let you know in a few weeks how they are doing
I spent a considerable amount of money on a nice Japanese Maple that was the largest size they offered. When I received it I was disappointed by how small it was. Further disappointment came when it died within days. I planted it within hours of receiving and followed the planting instructions too.
We are so very sorry to hear this and are reaching out privately to assist you further.
Lemon tree and blueberry bushes came beautifully packaged and well taken care of. I am already seeing blueberries! Very happy with my purchase.
The shopping experience was easy and I received the tree quickly. I know I can call if I have any questions, as I've never purchased a live tree before.
We are so so very sorry to hear about your experience. Please let us know if we are able to do anything further. We would be more than happy to in any way that we can!