Trees.com

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Trees.com
trees.com

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Texas
2 reviews
0 helpful votes
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Tree arrived dormant but is now growing
May 16, 2021

Overall I'm pleased with the purchase. The tree arrived later than predicted. The plant was loose in a burlap sack with a little dirt. There were only a few roots and they were pruned to 3-4 inches long. The branches were very short at about 4-5 inches. It stayed dormant for 5 weeks during our spring. It sprouted leaves a few days ago and seems to be doing well. With the later start, I am concerned that it will have a rougher time when the 90+ degree days begin this week.
I had called customer service after about 3.5 weeks and the kind representative suggested I give it a little more time and call back after May 15 if there was no life. It started growing just a couple days prior to this.

Date of experience: May 16, 2021
Maryland
1 review
0 helpful votes
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One of the trees was sick/dying
May 16, 2021

When this came to the attention of their customer service reps, they immediately gave me a refund. I don't think I've ever dealt with such an honorable and pleasant nursery. Needless to say, the other two plants I bought in the same order are exceptionally healthy and my previous purchases were healthy.

Date of experience: May 16, 2021
Massachusetts
1 review
0 helpful votes
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Meyer Lemon and Key Limes
May 16, 2021

All the plants arrived healthy and are doing well! Would buy again.

Date of experience: May 16, 2021
Pennsylvania
1 review
0 helpful votes
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High cost for a disappointing product
May 17, 2021

This cost twice as much as another plant I purchased locally, and it's 1/3 of the size.

Date of experience: May 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Banana Tree
May 16, 2021

Very impressed with the banana tree we purchased and how it was packaged and mailed.

Date of experience: May 16, 2021
Ohio
1 review
0 helpful votes
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Ordered plant
May 16, 2021

The plant came in great shape, planted it and it is doing well.

Date of experience: May 16, 2021
Texas
1 review
0 helpful votes
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Happy little trees
May 16, 2021

We ordered 8 Italian cypress trees for our yard because we couldn't find any in the size we needed locally, and the few we did find didn't seem healthy. They arrived well packaged and all seemed very healthy. Very happy with the purchase and will definitely come back if we need any other trees or shrubs for our landscaping if we can't find locally.

Date of experience: May 16, 2021
Minnesota
1 review
0 helpful votes
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Director
May 16, 2021

Very please with the condition they arrived in. Also liked the customer service I got every time I called in they helped me track it.

Date of experience: May 16, 2021
Michigan
1 review
0 helpful votes
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Wish for better experience
May 16, 2021

Ordered a myrtle tree arrived and appeared dead. Called and was replaced which we appreciate but second one same as first. Giving it a chance but have it in ground two weeks and doing nothing. Was expecting bids or leaves and nothing. Only have a 30 day guarantee so if we continue to be patient beyond 30 days will be put $100. Asked what we should expect and was told they didn't know. Disappointed with that

Date of experience: May 16, 2021
Illinois
1 review
0 helpful votes
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Trees
May 16, 2021

Had an issue with shipping. Customer service was great. Fixed the issue immediately.

Date of experience: May 16, 2021
Texas
1 review
0 helpful votes
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Five years with a five star rating.
May 16, 2021

All the large major nursery's near me require a business license. They do to not sell to the public.
I have been using FastGrowingTrees.com for five years now. They have always had what ever plant i was needing and the service and overall experience all ways five star.

Date of experience: May 16, 2021
Colorado
1 review
0 helpful votes
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Very honest very transparent and they backup their products
May 16, 2021

Great ethics in business behaviors are refreshing. They were knowledgeable gave me good advice and even replaced a damaged tree on my first purchase without hesitation easy to get through you're not put on hold you are not transferred to this that and everyone else in the place you speak directly and you feel like they are actually listening to you unlike most business practices in this day and age

Date of experience: May 16, 2021
Pennsylvania
1 review
0 helpful votes
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Im impressed
May 16, 2021

The tree came to my door very fast and it was in healthy condition and well packed with fruit on it.

Date of experience: May 16, 2021
North Carolina
1 review
0 helpful votes
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Pleased
May 16, 2021

My pink dogwood has been great from the day it arrived till now. It was packaged very well and suffered no damage in travel. I was pleased that it came so soon after I placed my order. Now I must wait for spring to see it bloom!

Date of experience: May 16, 2021
Texas
1 review
0 helpful votes
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Tree arrived poorly packaged
May 18, 2021

My tree arrived not secured properly. It had room to move in the box and I think that the roots were pulled inside the burlap bag possibly shocking the tree. I purchased the root rocket fertilizer and followed the instructions and either it damaged my tree because all the leaves on it look burned and turned brown in a matter of days. My tree is just a stick in the ground with a few brown leaves and has not sprouted one healthy green leaf yet. I feel that I just wasted $145 on an apricot tree that might be dead. Very disappointed. I will not order from your site again and not recommend it due to the way my tree was packaged.

Date of experience: May 16, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so so very sorry to hear this and are reaching out privately to offer further assistance.

Massachusetts
2 reviews
0 helpful votes
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Great customer service and beautiful trees
May 16, 2021

There was an issue with an original order. When I called to see what the recommendation was, I was pleasantly surprised by -

1- how quickly I was able to speak with an actual person

2-how knowledgeable and understanding she was

3- how quickly she came up with a solution

4- how quickly the updated shipment was received

Great experience! I was dreading having to call customer service but Fast Growing Trees' Team made it easy- thanks again!

Date of experience: May 16, 2021
Indiana
1 review
0 helpful votes
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Great product
May 16, 2021

We received beautiful hydrangeas that were in great health.

Date of experience: May 16, 2021
Pennsylvania
4 reviews
0 helpful votes
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Tree Condition
May 17, 2021

Tree is good height but does not have many leaves and it's crooked.

Date of experience: May 15, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Indiana
1 review
0 helpful votes
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Growing with perfection
May 16, 2021

Every time I order from Fast Growing Trees I am always sure I am getting quality Plants and Trees. They package there goods expertly and always ready to plant and grow in my gardens and yard. Thank you Fast Trees. Com

Date of experience: May 15, 2021
Illinois
1 review
0 helpful votes
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Hydrangeas
May 16, 2021

I purchased 5 hydrangeas, I didn't realize they'd be only about 3-4" in height. After being super disappointed I planted them anyhow. Few days later, I went to Lowe's and saw the same hydrangeas, same price, but 10x larger! I called customer service and received probably half my money back. I've done so many purchases from this company in the past. Next time I'm checking local stores first...

Date of experience: May 15, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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