Trees.com

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Trees.com
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Nevada
1 review
0 helpful votes
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Everything arrived health and fast
May 17, 2021

I was really surprised at how well packed my plants came and how fast. I got everything into their homes/ locations with some repotting. It's been a few weeks and they remain very healthy looking. I'm really happy with what I purchased.

Date of experience: May 16, 2021
Switzerland
1 review
1 helpful vote
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Shipped dead trees twice
May 19, 2021

I bought two wisterias one vine one tree. First tree arrived dead and I notified them and was sent a replacement. The replacement arrived as a dried out stick. I spent 220$ for one living plant and two dead ones.

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Washington
1 review
0 helpful votes
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New Tree
May 17, 2021

So far so good. Shipping took a little longer than expected but everything looked ok.

Date of experience: May 16, 2021
New Jersey
1 review
0 helpful votes
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Very bad... don't buy this website
May 17, 2021

They charge 79.99 plus 19.99 shipping after 8 days I called than they shipped and after week came and with not tree only branch with no route... disgusting don't buy... even not replay for my email don't buy waste of money

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Damaged Plant Twice
May 17, 2021

I have ordered the Sapote Plant from FGT and the plant arrived after 12 days in pretty bad shape with broken branches and dead leaves. I have contacted the customer service and send them the pictures and they agreed to send a replacement plant as i have purchased the 1 year warranty. They also recommended to plant the existing plant as its in shock and will revive, so I did that. But the plant pretty much died with in a week as I anticipated. Was hoping to get a better replacement plant this time but they sent me a sick plant again infected with Mold and spotted leaves. Really disappointed with them now and would never purchase anything from them again. Looks like they really don't care about their customers. I have submitted a negative review on their website and guess what my review never showed up on their site.

Date of experience: May 16, 2021
Wisconsin
1 review
0 helpful votes
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Good solid product
May 17, 2021

Good solid product, price was a little high. I'm excited for it to bloom next spring. I hope the color is true to the description!

Date of experience: May 16, 2021
Texas
1 review
1 helpful vote
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Small bush big price
May 19, 2021

I ordered a 3 gallon container gardenia. The pot was less than 2 gallon and the plant was small

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Missouri
1 review
0 helpful votes
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Great service
May 16, 2021

Ordered 8 fruit trees and 2 honey suckle. Got free Japanese Maple tree. Was missing one of my trees in shipment. Customer service was easy to get a hold of and received tree in a few days. Very nice and helpful.

Date of experience: May 16, 2021
Minnesota
2 reviews
0 helpful votes
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Ask me after a few years when I see how well the plants do
May 18, 2021

First shipment was a stick. No response to email with picts till I called the received replacement three days later than told it would arrive

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear of your experience and if you were to have any further questions or concerns, please do not hesitate to make us aware. We would love to help!

California
2 reviews
1 helpful vote
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Two Orders Received
May 19, 2021

My first order, a Blue Moon Wisteria, came in great condition and traveled beautifully as packaged. My second shipment, two citronella plants with two bags of soil supplement, was another story. The plants came all dried up, broken and most of the soil out of the containers. The bags of soil supplement were not tied down to the box and were moving all over and crushed the plants in transit. The branches are broken, they are dried out, and they don't look healthy at all. I don't think they are going to make it. These weren't cheap plants, and what was received is less value than what I paid. I feel that they were poorly packaged and also mistreated by the delivery service -- neither of which are my fault. My first shipment was great. What happened? I am requesting a refund.

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Indiana
1 review
0 helpful votes
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Draft lilac tree
May 16, 2021

Easy to order arrived fast, nice plant I hope it will last thru the winter

Date of experience: May 16, 2021
Illinois
1 review
0 helpful votes
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Bought a tree, received a half dead twig...
May 17, 2021

That twig died... thankfully I bought the extra protection. After having to still spend money to use the gift card. I received another half dead twig. Which I'm sure will also die.

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

New York
1 review
1 helpful vote
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Dissatisfied with the way product looked
May 19, 2021

Was very disappointed with the products received product does not seem to be flourishing

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Plant reality
May 18, 2021

I ordered 3 trees and a total of 15 Hydrangeas. The 6-‘-8' trees received were basically tall but living sticks. I thought I was buying more established trees for the price paid. Same with the Peacock hydrangeas purchased. I guess I didn't realize that 2 quart containers would comprise 4 leaves for 39.95 each. I sure hope they don't take 5 years to bloom

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Maryland
1 review
0 helpful votes
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Arrive alive guaranteed
May 16, 2021

When one of my trees arrived damaged, I got a full replacement within days. Great service and easy to work with the staff

Date of experience: May 16, 2021
Georgia
2 reviews
0 helpful votes
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Great!
May 16, 2021

Great customer service so far all my plants are thriving.

Date of experience: May 16, 2021
Maryland
1 review
0 helpful votes
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Poor Service
June 15, 2021

The product they sold me, unfortunately was not available, however, no one ever told me. After waiting weeks (while I could have shopped elsewhere), I finally called for a status. The response was, sorry, we don't have any in inventory. They didn't even try to make a phone call to find the product that they sold me and charged me for. Very disappointed!

Date of experience: May 16, 2021
Cassidy M. Trees.com Rep
over a year old

We are so sorry to hear about your experience and that we ran out of stock of the Rising Sun Redbud Trees! We are confident that this has been resolved and refunded but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

California
1 review
0 helpful votes
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Overall review
May 16, 2021

It was fast, reasonable, and the trees were in good condition.

Date of experience: May 16, 2021
New York
1 review
0 helpful votes
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Excellent
May 16, 2021

Tree arrived well packaged and very healthy. It's looking really good!

Date of experience: May 16, 2021
Florida
1 review
0 helpful votes
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Buying trees online
May 16, 2021

I bought 3 fruit trees and one came pretty beaten up totally dry called and they sent me another one and I'm satisfied I would buy from them again

Date of experience: May 16, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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