On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I was really surprised at how well packed my plants came and how fast. I got everything into their homes/ locations with some repotting. It's been a few weeks and they remain very healthy looking. I'm really happy with what I purchased.
I bought two wisterias one vine one tree. First tree arrived dead and I notified them and was sent a replacement. The replacement arrived as a dried out stick. I spent 220$ for one living plant and two dead ones.
So far so good. Shipping took a little longer than expected but everything looked ok.
They charge 79.99 plus 19.99 shipping after 8 days I called than they shipped and after week came and with not tree only branch with no route... disgusting don't buy... even not replay for my email don't buy waste of money
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I have ordered the Sapote Plant from FGT and the plant arrived after 12 days in pretty bad shape with broken branches and dead leaves. I have contacted the customer service and send them the pictures and they agreed to send a replacement plant as i have purchased the 1 year warranty. They also recommended to plant the existing plant as its in shock and will revive, so I did that. But the plant pretty much died with in a week as I anticipated. Was hoping to get a better replacement plant this time but they sent me a sick plant again infected with Mold and spotted leaves. Really disappointed with them now and would never purchase anything from them again. Looks like they really don't care about their customers. I have submitted a negative review on their website and guess what my review never showed up on their site.
Good solid product, price was a little high. I'm excited for it to bloom next spring. I hope the color is true to the description!
I ordered a 3 gallon container gardenia. The pot was less than 2 gallon and the plant was small
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Ordered 8 fruit trees and 2 honey suckle. Got free Japanese Maple tree. Was missing one of my trees in shipment. Customer service was easy to get a hold of and received tree in a few days. Very nice and helpful.
First shipment was a stick. No response to email with picts till I called the received replacement three days later than told it would arrive
We are so very sorry to hear of your experience and if you were to have any further questions or concerns, please do not hesitate to make us aware. We would love to help!
My first order, a Blue Moon Wisteria, came in great condition and traveled beautifully as packaged. My second shipment, two citronella plants with two bags of soil supplement, was another story. The plants came all dried up, broken and most of the soil out of the containers. The bags of soil supplement were not tied down to the box and were moving all over and crushed the plants in transit. The branches are broken, they are dried out, and they don't look healthy at all. I don't think they are going to make it. These weren't cheap plants, and what was received is less value than what I paid. I feel that they were poorly packaged and also mistreated by the delivery service -- neither of which are my fault. My first shipment was great. What happened? I am requesting a refund.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Easy to order arrived fast, nice plant I hope it will last thru the winter
That twig died... thankfully I bought the extra protection. After having to still spend money to use the gift card. I received another half dead twig. Which I'm sure will also die.
We are so very sorry to hear this and are reaching out privately to offer further assistance!
Was very disappointed with the products received product does not seem to be flourishing
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I ordered 3 trees and a total of 15 Hydrangeas. The 6-‘-8' trees received were basically tall but living sticks. I thought I was buying more established trees for the price paid. Same with the Peacock hydrangeas purchased. I guess I didn't realize that 2 quart containers would comprise 4 leaves for 39.95 each. I sure hope they don't take 5 years to bloom
We are so very sorry to hear this and are reaching out privately to offer further assistance.
When one of my trees arrived damaged, I got a full replacement within days. Great service and easy to work with the staff
Great customer service so far all my plants are thriving.
The product they sold me, unfortunately was not available, however, no one ever told me. After waiting weeks (while I could have shopped elsewhere), I finally called for a status. The response was, sorry, we don't have any in inventory. They didn't even try to make a phone call to find the product that they sold me and charged me for. Very disappointed!
We are so sorry to hear about your experience and that we ran out of stock of the Rising Sun Redbud Trees! We are confident that this has been resolved and refunded but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
It was fast, reasonable, and the trees were in good condition.
Tree arrived well packaged and very healthy. It's looking really good!
I bought 3 fruit trees and one came pretty beaten up totally dry called and they sent me another one and I'm satisfied I would buy from them again
We are so very sorry to hear this and are reaching out privately to offer further assistance.