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I purchased a superior plum tree that isn't going to make it. Every branch was pruned, the roots were trimmed, all the leaves brown around the edges with some branches looking dark and dead. I planted it anyway and I'm hoping to see some improvement prior to the warranty period ending. The tree was $139.95 on fastgrowingtrees.com. I found the same size superior plum tree locally for $69.99 and it's thriving, flowering, and looking great. I also purchased a north star cherry tree. The cherry tree is small, but doing well and looks like it produce fruit the first year. Overall my order wasn't a total bust, but I would only use them again for something I can't find locally. They are very overpriced, and the "free shipping" is absorbed into the extra cost of the tree. I still had to pay an oversized shipping fee around $8 with the "free shipping"
Sadly the web site looked reputable. I was looking for white azaleas and the pictures looked great.
So good to be able to speak with a knowledgeable customer service person about my concerns.
One of the items I ordered (which unfortunately was a gift) was a bit broken at the top and looked kind of banged up in transport, but I am sure it will grow fine. Customer service was very helpful. Otherwise, everything else was great. Would order from you again.
Ferns were great. Send me a list of ferns that will survive our area 6 winter.
VERY fast shipping. Plants arrived in great condition. Will definitely order from them again!
My original order was delivered almost dead. But, I called customer service and they replaced my palm with a new one and I couldn't be happier.
The plants arrived in shambles. Dumped out inside the boxes. The tree trunk (questionable term there) was snapped in half inside its box. This was mainly due to lousy packing (IMO). The plants I wasn't too concerned about but the tree was a different matter. HOWEVER... I emailed customer support with pictures and they replaced the tree immediately. Everything is planted now and seems to be doing fine. I would still recommend FastGrowingTrees because their customer service is top notch.
I followed the instructions to the letter, watered every day & it is already dying!
We are so very sorry to hear this and are reaching out privately to offer further assistance.
The bent branches are not recovering and the mail middle branch is bent and the tree is not going straight up with the main one broken and secondary bent.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Exactly as promised! Your website and description of products is spot on and I appreciate the truthfulness provided.
I ordered three shrubs and a small tree that arrived in less than stellar condition. The hydrangeas had all come out of their containers and the soil was everywhere. Two of the three have come back but the third lost all of it's leaves due to breakage during shipping. The tree's central leader had been folded down and broken to fit in the box. However, I emailed customer service and they promptly sent out a new tree that arrived in great condition and told me that if the hydrangeas did not come back within 30 days that they would replace them as well. So even though it was a rough start I am pleased with the service.
Online buying was easy but the shipping took over a week and the plants were in very rough shape and trying to keep them alive right now. Wont buy again from them - spent too much money for poor quality once delivered.
Very misleading advertising! Showed a nice size tree and shipped a small plant. I sent it back! This company literally wants at least three times the price of anyone else for comparable product!... NO THANKS! Will not be shopping here!
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
I look around at other vendors for the Peaclillies and I found them here and was pleased with whole process easy convenient..
Plants were abused, one plant was barley attached to the roots. Not sure either one will survive.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Shopping and delivery was ok. Size of the plants are barely within minimum size advertised. They are so fragile and came all loose in the pots and box. The tree sent as a gift had the top and only branch broken so I doubt it will survive.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Very skinny little trees, since purchasing my trees I've now found them at places that were the same price or lower and the tree was bigger. Both of mine have taken well which I'm grateful for and read is already beginning to show on the leaves however it's going to be a long time growing.
This tree came in perfectly packaged and very quickly, Extremely healthy looking, we planted it and it looks wonderful, I highly recommend getting your next tree from here
I received 3, well established, great quality trees that look beautiful.
We are so very sorry to hear this and are reaching out privately to offer further assistance.