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Our first order was for a Finger Lime bush - we got an email with the tracking number. When I checked the tracking number, USPS advised its not a viable number. I called Fast Growing Trees and the rep told me its actually on back order and hasn't shipped. I asked the rep that if the tracking number was a placeholder for the actual number, why they didn't text, call or email me to advise it's on backorder. I'm hoping they don't cancel the order - its an anniversary gift my husband and I gifted each other.
Our second order - placed before the first order was due to ship - was delivered as promised and in great condition. We are so glad we got the 4 tea olive bushes - they each have new growth and seem likely to do well in our garden!
The local nurseries were out of the white dogwood tree I was wanting so I went shopping on-line. I came across FastGrowing trees and took a chance. I got the tree at not too outrageous a price, ordered it and 3-4 days later it was on my door step. I had my landscape guy plant it the same day, May 1,2021, and so far it is looking very happy in its new home. A very satisfactory experience.
FastGrowingTrees packed an incomplete order, but quickly rectified it by shipping the missing tree. Good service. One of our three trees had a much less vigorous rootball on arrival, so we shall see whether it thrives. I bought the insurance so I know I can replace if it fails.
Order two trees. Very small for the price. One is dying
Bought 5 gallon tree. However the tree was less than 3 gallon
I never received my order I never received my order
We have reached out privately to help out with this. We're so sorry for the missing trees!
The plants were one fair sized and one small. The small one dropped all its leaves but with heavy watering it put out again.
Great. Service and product. Tree is growing and looks so beautiful.
Purchasing plants online was questionable but was very impressed!
Healthy plants on arrival! Well packaged and arrived quickly. These little mulberry trees are doing well.
Well packed, delivered on time, in good shape and setting blooms on the small lilac bush. No excess plastic nor messy fill.
Only received 12 of the 20 trees ordered... Complained and two weeks later received remaining.
We're so sorry to hear about your experience! We have reached out privately to see what we can do to help make this right!
I buy plants online from two companies, so wasn't expecting what I got - one rosebush completely unbound, roots exposed; and one clearly worse for wear. I planted them anyway, we'll see what happens, but I won't buy from this company again.
You sent me a bent tree. And I told you. That already... you said sent pictures. I don't know how to send photos e-mail but I can through text... you did not offer that option! Was going to order another bush... but your shipping charge is outrageous... 20 dollars on a 30 dollar plant! To rich for for my blood...
We're sorry you're having issues sending us photos! Give us a call at 1-800-973-8959 and we would be happy to walk you through it!
I ordered 3 bushes. Two of them are doing well, but one is almost dead. I planted all three in the same area, in the same manner. I have to believe one plant was just not healthy when it arrived.
Online shopping experience was very good. Somewhat unhappy about condition plants were in once received. I ordered 4 of the same plant. They all came in one box. Each one during the shipping process seemed to have smushed together on top of the other for the 4 days it was in transit. Very mangled looking still, 2 weeks later
I would not recommend you but any trees from this company. My fiddle tree arrived damaged and rotten and when I sought help they refused refund and wanted me to buy a warranty for store credit. Apparently I was just outside the 30 day window. The customer service was very poor, these trees are expensive and if there is a problem they will not go above and beyond to help you. The tree was shipped poorly. My fiddle tree is dying and they are unwilling to refund my money. Please do not shop with them!
We're very sorry for the inconvenience! We have reached out privately to offer some assistance!
The tree was delivered badly damaged. However, another tree was promptly delivered to us. Good and fast service.
Delivery was very fast and the plant looked great on arrival. One of the bamboo plants is not looking well, but we hope it will recover.
I ordered a gift for my mother well before mother's day, my account was debited, but she never received her plant.
No response from company either.
We're so sorry to hear this! We're reaching out to see how we can help!
We're so sorry we never received your email! We're reaching out privately to help!