Trees.com

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Connecticut
1 review
0 helpful votes
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Done w/ fgt.com
June 9, 2021

Shipped a tree that was mechanically injured, and severely girdled already. Imo this tree was sent because the extended plan was purchased... planted tree, of course it expired. Requested a replacement, got one 50 % smaller than original...

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your replacement tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Wisconsin
2 reviews
0 helpful votes
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Good experience
June 4, 2021

Bloodgood Japanese Maple arrived well-packed and in good condition. Have had it only a couple of weeks, it's planted, and so far it looks great.

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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5 in 1 Apple Tree
June 4, 2021

It arrived a bit dry and had very little root system, but with a lot of love and determination, it is doing well now.

Date of experience: June 4, 2021
Colorado
1 review
0 helpful votes
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Greedy
June 4, 2021

Took my order and charged my credit card but back ordered my order without notifying me. When I found out that they were out of product it was too late to plant this season. That's important for an 82 year old.

Date of experience: June 4, 2021
Michigan
1 review
0 helpful votes
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Leyland Cypress
June 9, 2021

The plants arrived on time but some of them were squished together. They were much smaller then I thought and the roots and dirt came off when trying to plant them. I'm hoping they make it but I'm Leary of it.

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

New Jersey
1 review
0 helpful votes
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Placing the order was not a problem.
June 9, 2021

The two shrubs (2 Gallon each) were extremely small and did not look healthy. I planted them and have yet to see them grow or look like they will eventually thrive. It has been over a month ago since planting. I expected to receive better quality shrubs!

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

California
1 review
0 helpful votes
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Peach and lemon miniature trees
June 9, 2021

Ordering, receiving were easy and timely. However the peach was no more than a stick, not a limb or leaf on it. Very disappointed. The lemon had two very small starts and four leaves. Do not know if they were shipped in this condition or held to long somewhere in shipping. Packing seem good.

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

New York
1 review
0 helpful votes
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Wrong trees
June 9, 2021

After ordering my trees from u I searched the internet and found that the tree u recommended for my area was wrong, so I canceled the order

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

Thank you for the feedback! We'll look into this!

California
1 review
0 helpful votes
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Great plants delivered healthy
June 4, 2021

Smooth process from start to finish. The plants arrived in great shape and are doing well.

Date of experience: June 4, 2021
New Mexico
1 review
0 helpful votes
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Love my new trees
June 4, 2021

Ordered and quickly received my Meyer Lemon tree and two Rainbow eucalyptus trees. They were strong and healthy. They are beautiful and very happy in my backyard.

Date of experience: June 4, 2021
NL
1 review
0 helpful votes
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Thuja green giants
June 4, 2021

Ordered a 10 pack of thuja green giants plus 1.3 arrived slightly damaged likely due to shipping and a simple online submission quickly led to the 3 being replaced. Ordering and replacement processes were easy to use. Of the 11 green giants that I planted, all arrived nice and green in soil that wasn't too dry. Overall these plants appeared very healthy upon arrival.

Date of experience: June 4, 2021
Georgia
1 review
0 helpful votes
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Good experience
June 4, 2021

Bought a hydrangea. It was shipped promptly, arrived in good condition and is now happily planted in my garden

Date of experience: June 4, 2021
Illinois
1 review
0 helpful votes
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Great trees
June 4, 2021

Great customer service is # for me. My sales agent took the time to help me find what I was looking for, and pointed out other trees and shrubs, for my project, without out rushing me off the phone

Date of experience: June 4, 2021
Virginia
1 review
0 helpful votes
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Not what it seems
June 9, 2021

The tree received was not what I envisioned from reading the information and all the reviews. I feel we received a different product than we were led to believe we ordered.
Sadly disappointed and it was for my spouses birthday gift.

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Idaho
1 review
0 helpful votes
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Dead trees
June 9, 2021

Ordered twice from these guys. Both times the trees arrived totally dried up and brittle. Upon notification they issued me "store credit" instead of a refund. Their advertising is slick and pretty but their actual service is terrible.

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

We are so sorry for your experience and have reached out privately to offer some assistance!

Kentucky
1 review
0 helpful votes
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Great site for trees
June 4, 2021

I've ordered trees and shrubs for three years from fast growing trees. They've always arrived in great shape, well packaged, healthy, and on time. I'll continue to buy my trees from fast growing trees!

Date of experience: June 4, 2021
Nevada
3 reviews
0 helpful votes
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Bing cherry tree
June 4, 2021

My order got here fast. My tree is doing very well.

Date of experience: June 4, 2021
Maine
1 review
0 helpful votes
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Crabapple trees
June 4, 2021

I ordered my crabapple trees from a very nice person on the phone. She assured me that they would be there soon and in good shape. True to her word I received my trees five days later and they were in great shape I was thrilled.

Date of experience: June 4, 2021
Texas
1 review
0 helpful votes
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Not what I expected
June 9, 2021

Use of website was ok. I paid for a mature tree and paid for bulk shipping and what I received was a charlie brown tree. Really. I was not expecting that at all. For the price I paid, I could have gone to a local nursery. The tree leaves are dying and I don't know why. I will try to see what will happen before filing a claim.

Date of experience: June 4, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Washington
1 review
0 helpful votes
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Dead upon receiving
June 9, 2021

It took 11 days from shipping to receiving and the tree was basically dead when it arrived. I immediately transplanted hoping I could save it, but it is too far gone.

Date of experience: June 3, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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