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The tree came quickly and was packed neatly and easy to unpack. The directions on planting were clear and 3asy to follow. My tree has already shown signs of new growth. We are very pleased.
$7.99 for over sized shipping for each tree, and they put 2 trees in 1 box and that smashed the tops of both, and it was plain to see they tried to fold the elm tree 180 degrees to fit and realized it wouldn't work so they cut it to fit the box, they also cut the honey locust to fit? Very poor shipping but then fed x driver flips box end over end because he's in hurry and that hurt them even more, or is that supposed to help? Very $#*!ty experience will not ever order from this company again..
Tree died within the week. Planted it exactly per instructions. Too much money lost.
Quick service but box was damaged upon arrival. Inspection found top 3 inches of the tree snapped off. I would have expected either a double walled box or a dowel or something inside the box to protect against this issue.
The two mullberry trees I ordered arrived quickly and in great shape. They are already growing new leaves and branches. The tri-volor Willow shrub, also arrived quickly and doing well.
I had ordered from STARK previously, and was greatly disappointed in shipping time and product quality. I will not order from them again. However, I will most definitely order from FastGrowingTrees again.
Thank you very much.
100% satisfied customer
Trees look healthy and seem to be doing well since planted.
We ordered our tree and it said it would be here in two days except it took 5 days, and our Plant came with broken branches,
We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery. We have reached out privately to assist you with your plants
The trees are beautiful and healthy. They came with complete instructions on how to plant them.
We read all of the fantastic reviews before ordering 5 knock out rose plants. Two came and were ok. The other three came in a separate box not packaged properly and were squished - planted anyway but not doing well. When the company found out, they immediately send three new plants (all packaged perfectly this time) the first box of three were not. They were very concerned that we were not happy, and did everything possible to remedy.
The plant was reasonably priced, and was received in a timely manner. It was packaged with great care and was in excellent condition upon arrival despite ordering it in the heat of Summer. It is thriving, and I would recommend purchasing from this vendor every day of the week.
Hard to keep these trees alive. Can't seem to do it.
We're sorry to hear about the growing difficulties with your trees! We reached out privately so our plant specialists can take a look!
I ordered three one was damaged. Quickly replaced.
My grapevines arrived in wonderful condition and were larger than I expected and much healthier than the local nurseries. I will definitely order from FastGrowingTrees again!
Bad, even though I got my money back what I wanted is the tree
We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant and allows you to choose the same tree or something different of your choosing!
Fast Growing, but slow arriving! Don't order if you have any trips planned over the next couple of weeks!
Through a combination of Fast Growing Trees and FedEx, the trees arrived the morning after I left for 3 day weekend holiday. The original estimated arrival date on the order was well in advance - 2 weeks! Nearing the holiday I called a representative - Elvis M - and they advised the plants would most assuredly arrive before the holiday.
Additionally, the box has been opened by FedEx for inspection and looked like they'd gone through airport security - banged up and busted.
When I called to file a complaint with the company, they directed me to fill out a ticket, that they had no ability to file one for me and tried to get me off the phone as quick as possible.
I filed an online ticket with photos. They replied they needed more photos. Really? No, I'm fine. I'll order elsewhere in the future.
We are very sorry to hear how your plants arrived! It looks like the only photos that came through were of the packaging and box but we didn't get to see how the plants arrived. We are reaching out privately to help!
Website is easy to navigate, process is easy and shipping is timely. Products arrive in good condition with proper packaging and healthy plants.
Everything looks great hopefully I can hold up on my end
My 3 hazelnut trees arrived broken about half way up the main "trunk"
I bought 4 lemon trees and a pineapple plant, the lemon trees came healthy but smallish. However they have grown a lot and are doing well now. The pineapple plant I wasn't happy with, it came with very damaged leaves and they did replace it, BUT I had to cover the shipping... I didn't think that was right they should have replaced the plant without issue especially considering I sent pictures of the damaged leaves and I did wait for for a month hoping the plant would come back on its own and take off as the Lemon trees did.
Be sure to reach out to us within the first 5 days if there are any concerns with your tree so we can cover it 100%. Beyond this we do have our 30 day guarantee which covers a replacement if shipping costs are covered. We apologize for any inconvenience!
Good size healthy tree, well packed, arrived on time and in good condition.
We are so very sorry to hear this and are reaching out privately to offer further assistance.