Trees.com

The staff is knowledgeable and very helpful; and the website functions well, the product ordering process is excellent. The issue the company needs to address is shipping live plants, especially larger ones (my was a 6ft mimosa tree) across the country and having it show up looking as promised; it takes too long to arrive. The company was terrific in providing me a replacement but the second one arrived in the same shape - absolutely no limbs, leaves; both are literally sticks in the air. The items are well packaged but the time to arrival, 8 days, is just too long. Both trees are marginally alive, may recover, but are nothing like I expected to receive. I complement the staff's efforts to satisfy me.

I was very please with my purchase and only have one issue that prevented 5 stars. The two trees of the same kind were intended to be placed on either end of my porch as accents and the trees received are very different in size, shape and even somewhat in color. I would have preferred more uniformity. Otherwise a great shopping experience.

I received my order and the plants seemed a bit roughed up during shipment. I called customer service and the trees were not replaced quickly but they upgraded the replacements to the next size.

My plant was broken in half. I thought the package was good, but when I open the box my plant wasn't in good shape. I'm pretty sad about that.

I had an issue with my tree when it arrived and I contacted Customer service they replaced the tree immediately. I appreciated how they handled the situation and rectified the matter. The replacement tree still hasnt really taken off so im concerned that it isnt growing at all.

This was a gift for my father. When I was a teenager we had Asian Pears line the property. We lost the property and I think a lot of my dad's love for going to the famers market was lost. Now my dad is quite old but I hope that this tree will provide him some fruit for him to enjoy again.

Title says it all! Good service and excellent product.

I recently asked that 2 separate hydrangeas be sent to cousins as a memorial for their mother passing away, one was in NC,& one in FL. I appreciate the apparent quality of the plants received after getting pictures of them, timeliness of gifts and help from staff on your website, who were very helpful. Thank you, Laura Barrett and my siblings's families.

Very dissapointed with the tree that came to us. It was half the expected size and half of the leaves were dead. It did not look like the tree that was advertised to us.

When my tree arrived, the delivery person det the box upside down so when I opened it, the top leaves looked damaged.

Very reliable. Plants were received in very good condition.

Purchased a meyers lemon gal bush for my sister as a birthday present. Shipped it a week prior and had plenty of time and was scheduled to be delivered by her birthday, which was a Thursday.

First it was delayed till Friday, and then last minute was rescheduled till Monday. I was very concerned that the bush would dry out and arrive wilted. So Friday I had to call her back and tell her it was delayed again and I had to TELL my sister what her gift was so she could track the package by her locally.

Fortunately when it arrived Monday it was okay and she is very pleased with the bush. But I was very disappointed she did not get to be surprised when she opened her gift.

Follow thru as described, over size shipping was a surprise because I thought shipping was include but overall very happy with Willy the willow

Two of the ten trees were nearly dead on delivery. Planted them and they are doing badly. The instructions for planting were rudimentary- the instructions for watering and care were non-existent

The plants arrived packaged in a box that looked like FedEx had thrown around and some limbs were broken. Box was clearly marked this end up and fragile etc. deducted one star for overall experience. But the purchase was easy and product is great.

Trees were shipped quickly and very well packaged. Ordered a Nectarine and 3 in 1 Apple tree. Planted trees two days after being received and seem to be doing well.

Arrived in sickly condition, I knew I couldn't put them in the ground that day, so I put them in a larger temp pot with miracle grow soil. Well... fast forward a week, and two are shriveling up and turning brown when I would expect them to flourish in a larger pot with nice soil.

2 of the 3 Citranilla plants I ordered were dead on arrival. The 3rd plant, I tried all the dead leaves, and kept it inside it's original container per the instructions, yet it too died within 4 days.

I ordered 4 Skip Laurels, two seem well, the other two came with shotgun holes in alot of the leaves.
I also ordered a Nellie Steven's.
It was a 1 gallon bucket, however, it literally looked like two stcks with leaves.
I ordered a small lilac Bush an I was really excited. However, it now has blight...
I sent an BBC email with pictures of the leaves and no one got back to me. I hope the lilac makes it.
The rodadendrons and green giants I ordered are doing well.
Not sure if I will order fro this site again.