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I received a prompt reply and resolution to my question.
I had placed an order for a tree and had paid for it; delivery was to be in September. Meanwhile, the same species of tree became available locally so I called to cancel the order. The rep was polite, courteous (a little hard to understand because she spoke very rapidly), and made the cancellation painless. I really appreciated that.
HAVE 6 MAJESTIC PALM TREES WENT BAD ASK ASSOCIATE TO GIVE ME CREDIT FOR THOSE SIX TREES AND REPLACE IT WITH THREE BOTTLE NECK TREES.
SHE TELLS ME THAT I CAN PAY 79.00 DOLLARS FOR THE LAST 6 MAJESTIC TREES THEN I CAN RECEIVE CREDIT TO GET 3 BOTTL NECK PALMS TREES.
SHE WOULD NOT EVEN ACEPT MY COUPONS TOTAL OF SIX THAT I HAVE. I AM VERY DISSAPOINTED WITH HER SERVICE AND DESIDED TO TAKE MY BUSINESS SOMEWARE ELSE. ALL I WANTED WAS MY 3 BOTTLE NECK TREES FOR ALL THIS TROUBLE.
The man I spoke to was very helpful. He told me exactly what I needed and I was able to spends the required amount to get free deliveru.
Have always received great trees. Most have lived.
The shrubs and plants I received were poorly packaged. In fact, it looked as though someone had taken the shrubs and just thrown them into a box and sent them off. They came upside down, bent and crushed, wilted, and two were/are dead. I could never recommend this site to anyone.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
My tree arrived safely and is growing well. It is still in the container waiting to be planted, but it is thriving with an abundance of new growth.
The person I spoke with on the phone was very knowledgeable about bamboo. I was told by a local nursery that bamboo was an invasive species and they could not sell it. The salesperson for Fast Growing Trees said just to plant it in an enclosed trough or similar and it would be fine to use as a barrier between our patio and our neighbors. He also said we could eat the new sprouts that had not been exposed to sunlight if we boiled them first.
I got my condo avocado almost 2 months ago and it is going strong, even showing signs of new growth.
The plant was larger than what I expected and super healthy! It's grown many leaves already in a few week. Packaging was awesome! No damage at all!
Ordering the Thuja Green Giants was quick and easy. The site is simple to navigate and the trees were delivered with care right to my driveway. Couldn't be happier with the customer service or product.
Trees came quickly and healthy. Will order more for sure.
Your website was wonderful and it sucked me right in. I paid 70$ for a dead Hanna tree
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
I expected larger plants. I planted all. Immediately with plenty of garden soil. Only one looks healthy and one looks dead
Upon a week of arrival the two willow trees we purchased shed all their leaves, the small tree barely had any when it arrived. We're hoping one of them will survive, the small looks completely dead.
The customer service is wonderful. They actively worked with me to remedy my concerns.
Plants arrived dead TWICE and all the customer service people were interested was in getting multiple angles of dead plants. They were wilted and BROWN. Not coming back to life!
We're very sorry to hear about your frustrations! It looks like we have since issued a full refund!
I planted with miracle grow, wanted frequently and it died
We are so sorry that your tree didn’t make it! We have reached out privately to help!
I bought a black diamond best red several years ago and have been very happy with that. Fast growing trees have exceptional products.
Great buying experience and amazing customer service!
We're sorry to hear that your trees didn't do well! It looks like we've just recently sent out replacements! Glad we could make this right!