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TransTutors Reviews Summary
Transtutors exhibits a mixed reputation, with notable strengths in the quality of its tutors and the timely delivery of academic assistance, which many users find invaluable. Customers appreciate the expertise of the tutors and the platform's affordability. However, significant concerns arise regarding billing practices, including issues with subscription cancellations and refunds, as well as complaints about the quality of work delivered. Many users report poor customer service and a lack of responsiveness to grievances. Overall, while Transtutors is praised for its educational support, its customer service and billing processes require substantial improvement.
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All these people are what I refer to as "bald clowns". The customer support team consists of two bots who are "online" 24/7 with a total vocabulary of ~100 words, and I am not even sure they know what they are saying. The manager is called "Cecilia Frank", which is not a legitimate name. This site is suspicious and there are no tutors with the expertise that "transtutors.com" seem to claim.
Had issue with the free trial plan, I have messaged them here and got call from them where the issue was resolved and I have received the refund.
Hi Cinthia,
I'm truly sorry for the inconvenience you've experienced. It's understandable that you'd expect the full duration of the trial as stated. It sounds like there might have been a discrepancy in the billing process, and I'm here to help resolve this promptly.
I encourage you to reach out to us directly via email at [email protected] once again, mentioning the discrepancy in the billing and the promised duration of the trial. Please provide any relevant details such as the date of sign-up and the date you were charged. Our team will prioritize your case and work swiftly to rectify the situation.
Thank you for your patience and understanding. We're committed to ensuring that this issue is resolved to your satisfaction.
Regards,
Hitesh M
THIS IS THE BIGGEST SCAM I HGAVE EVER INVESTED IN! Completely dissatisfied! DO NOT WASTE YOUR PRECIOUS MONEY! I had needed some help and my teacher wasnt replying so i came here. I shouldve stuck to Chegg or the other sites I usually use because not only did it say there was an answer. That was wrong. It was a blank document. Not only that, but i spent 20 dollars on help I DID NOT GET! This inevitably led me missing a deadline due to having to figure out something entirely on my own! WHY PAY FOR A SERVICE THAT DOESNT WORK! At least let me get my money back. I tried to talk to them... they absolutely refused.! YOU CAN REEAD THE ANSWER IT ONLY SAYS THE SOLUTION CAN BE FOUND. But doesnt say how?!?! WTF!
Hi Anasela B.
We are sorry for the trouble caused, our team will look into the issue and resolve it ASAP.
Request you to share your details at [email protected]
Regards,
Hitesh M
They stole my personal and bank account information and pulled $19.99 from my account. Will lodge a complaint to get that little bird behind that fake business out of the way.
Dear Jenny C.,
We are sincerely sorry to hear about the issues you've encountered with Transtutors. Our team is dedicated to addressing and resolving such matters promptly.
To assist you better, could you please provide us with additional details such as your email address, transaction ID, or user ID? This information will allow us to investigate the matter thoroughly and take appropriate action.
You can share the details by sending an email to [email protected] or by sending a direct message here. Rest assured, we take matters of security and customer satisfaction seriously, and we are committed to resolving this issue as swiftly as possible.
Thank you for bringing this to our attention, and we appreciate your cooperation.
Best regards,
Hitesh M
Customer Support Team
Transtutors
Signed up for a free 7 day trial but was immediately charged for a month. Cancelled subscription immediately and now I'm disputing the charges with my bank since they refused to offer me a refund.
Completely unacceptable!
Dear Rocio E.
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced. We're here to help resolve the issue with your subscription promptly.
To assist you further, could you please provide us with your registered email address? You can share it with us via direct message here or send an email to [email protected]. Once we have this information, we'll investigate the situation and work towards a resolution.
We appreciate your patience and understanding as we strive to ensure your satisfaction with our services.
Best regards,
Hitesh M
Customer Support Team
Transtutors.com
I canceled my "membership" at the end of my free trial. The service did not meet my study needs. Fast forward 10 days and I get CHARGED for the service. I contacted them to get help, sent them screenshots of the cancelation emails with dates, and they refused to refund the fee. All they keep telling me is that they have a no-refund policy. I had to have them re-cancel the membership so, of course, their website is going to have that date. If there wasn't an error to begin with this would be a non-issue. This is, by far, one of the biggest scamming RIPOFFS I have run into. Horrible customer service, blame-shifting, and all over $20 that meant nothing to them and everything to my family.
Dear Denise H.,
I'm truly sorry to hear about your recent experience with our service. Your feedback is concerning, and I apologize for any inconvenience you've faced.
We'd like to resolve this issue promptly for you, but to do so, we'll need some specific order details. Kindly send us your order information via private message or to our customer support email at [email protected]. This will help us investigate the matter thoroughly and work towards a solution.
Thank you for bringing this to our attention, and we appreciate your cooperation in resolving this matter.
Best regards,
Hitesh M
Transtutors Customer Support
Sign up requires monthly auto-renew to active with no way to turn it off unless you cancel the subscription. Upon canceling the subscription you loose access immediately. I.e. I paid 25$ for a 30 day subscription, cancelled the subscription immediately prevent auto-renewal next month, immediately lost access to paid subscription content. Contacted their customer support explaining that I am suppose to have access for the next 30 days, they pointed to the term & conditions said once a subscription is cancelled your access is revoked immediately. Huge scam and in violation of several consumer rights laws.
Dear John S.,
We apologize for any inconvenience you experienced with our subscription service. We understand your frustration regarding the cancellation process and the immediate loss of access to paid subscription content. We'd like to address your concerns and assist you further, but we'll need some additional information to investigate the matter thoroughly.
To ensure a prompt resolution, we kindly request that you share your account details with us via direct message (DM) here. Alternatively, you can send the details to our customer support email at [email protected]. By providing us with the necessary information, we'll be able to review your case in detail and work towards a satisfactory solution.
Once again, we apologize for any inconvenience caused, and we appreciate your cooperation in resolving this matter. We look forward to assisting you and restoring your access to the paid subscription content.
Best regards,
Hitesh M
Head Customer Relations.
Transtutors.com
It was a a good experience with the executive team. They were good in communicating, providing the right communication to us at the right time.
Dear Eleven S.
Thank you for your feedback about our executive team. We are always working to improve our communication with employees, and we are glad to hear that you feel that we are doing a good job.
We understand that communication is essential for a successful organization, and we are committed to providing our employees with the information they need to do their jobs effectively. We believe that open and transparent communication is the best way to build trust and rapport with our employees, and we are always looking for ways to improve our communication channels.
We appreciate your feedback, and we will continue to work hard to ensure that our executive team is providing the right communication to our employees at the right time.
Sincerely,
Hitesh M
Signed up thinking it was for a free 7 day trial but my card was immediately charged for a month. I tried to cancel but the website does not let you. Website is a scam! Do not sign up!
Dear Sean S,
We apologize for any confusion or inconvenience caused by our service. We would like to assist you with this matter, however, we are unable to locate your account information from this public review.
We would kindly request that you send us a direct message (DM) or email at [email protected] with your account details, including the email address used to sign up for our service. This will allow us to investigate and resolve the issue promptly.
We take all customer concerns seriously and strive to ensure a satisfactory resolution. We look forward to hearing from you soon and resolving this matter.
Best regards,
Hitesh@ Transtutors
Don't engage these scammers if you are a tutor and don't want to waste your time and knowledge. You will work, and at the time of payment, they will deactivate your account without any apparent reason and fail to generate your payment. These idiots deactivated my account with over 6,000 questions solved and failed to pay. They claimed that my rating was below 3.5, and my rating was at 4.2. Afterward, they claimed it was because of other reasons.
Dear Richard,
We apologize for any inconvenience caused. We take such feedback seriously, and we would like to investigate this issue further. Could you please send us your tutor ID via direct message or email us at [email protected]? This will help us to identify your account and investigate the issue you have raised.
Thank you for your cooperation.
Best regards,
Hitesh M
Transtutors Support Team
As someone who has used Transtutors for coding homework help, I can say with confidence that it is an excellent resource for students in need of programming assistance.
The team of experts at Transtutors is incredibly knowledgeable and skilled in various programming languages, including Python, Java, C+, and more. They have helped me complete several coding works, and their guidance has been invaluable in improving my programming skills.
Dear Kenny,
Thank you for taking the time to write this positive review of Transtutors! We're thrilled to hear that our team of programming experts was able to provide you with valuable assistance in completing your coding assignments and improving your programming skills.
At Transtutors, we pride ourselves on providing high-quality homework help to students in need. Our team of experts is dedicated to helping students succeed in their academic endeavors by providing personalized guidance and support. We're glad to hear that we were able to meet your expectations and provide you with the programming assistance you needed.
Thank you again for your review, and please don't hesitate to reach out to us in the future if you ever need programming help again. We look forward to continuing to support you in your academic journey!
Best regards,
Transtutors Customer Support Team
Transtutors is an excellent online platform that provides high-quality academic assistance to students. Their team of experts is knowledgeable, professional, and always willing to go the extra mile to ensure that students receive the help they need. The platform is user-friendly, affordable, and provides timely solutions to academic problems. Highly recommended!
Dear Pamela,
Thank you for sharing your review of Transtutors! It's great to hear that you had a positive experience with their online platform and team of experts. It's also good to know that they are able to provide high-quality academic assistance to students in a user-friendly and affordable way. Your recommendation will surely be helpful for others who are looking for academic support.
The Transtutors Team
They approved the quoted price, and then come back to increase price. I finally cancel the membership and the order. It's such a waste of time and money
Dear Kate,
We apologize for any inconvenience caused. We would like to assist you and resolve this matter as soon as possible. Could you please provide us with your order details so that we can investigate the matter further?
We request you to kindly connect with us via private message here or email at [email protected] with your order details. We are committed to providing our customers with quality service and we would like to ensure that your concerns are addressed promptly.
Thank you for your understanding and we look forward to hearing from you soon.
Best regards,
Transtutors Customer Service Team
I had an incredible experience with Transtutors. From the moment I signed up, I felt supported and valued as a student. Their team of tutors are highly qualified and knowledgeable in their respective subjects. I had trouble understanding complex topics in my engineering course, but the tutor assigned to me was patient and explained everything in a clear and concise manner.
Dear Elijah Q.,
Thank you for taking the time to share your positive experience with Transtutors. We are thrilled to hear that you found our team of tutors to be highly qualified and knowledgeable in their respective subjects, and that you felt supported and valued as a student from the moment you signed up.
We understand that engineering courses can be challenging, and we are pleased to hear that the tutor assigned to you was patient and able to explain complex topics in a clear and concise manner. Our goal at Transtutors is to help students succeed academically, and we are glad that we were able to assist you in your studies.
Thank you again for your kind words and for choosing Transtutors as your academic partner. We wish you all the best in your academic and professional pursuits.
Best regards,
Transtutors Customer Support
One of the things that set Transtutors apart from other online tutoring platforms is the quality of its tutors. All tutors are highly qualified in their respective subjects and possess a deep understanding of the subject matter. They also have extensive experience in teaching students at all levels, from high school to graduate level.
Another great feature of Transtutors is the availability of tutors round the clock. This means that students can get help whenever they need it, regardless of their location. The website also offers flexible payment options, which make it affordable for students of all backgrounds.
Dear Hina K,
Thank you for highlighting some of the unique features of Transtutors. We take great pride in our team of highly qualified tutors who possess deep subject matter expertise and extensive teaching experience. We are also glad to hear that our round-the-clock availability and flexible payment options have been helpful for students.
At Transtutors, we are committed to providing quality academic assistance to students worldwide. If you have any specific concerns or suggestions, please feel free to share them with us in a private message or email at [email protected]. We appreciate your feedback and look forward to serving you better in the future.
Regards,
Transtutors.com Team
Recently I have place an order with transtutors but they really delivered the $#*! quality assignment which lead me to unsuccess to achieve a goal. They do not start the work without charging 100% percent fees on advance and asked too many things for verification if you ask your money back.
In my assignment, the tutor wrote completely out of context answer and delivered it to me. So I recommend to think all of you guys before placing an order. If you guys wanna see proof my end I can provide it.
Thanks
Dear Anil T,
We apologize for the negative experience you had with our services. We take all feedback seriously and would like to investigate the matter thoroughly to ensure that such incidents do not happen in the future. To help us do that, we kindly request that you provide us with your order number and any other relevant details so we can look into it and take appropriate action.
Regarding the payment, we require full payment in advance to initiate work, as it is a standard industry practice. As for verification, it is to ensure that we have all the necessary details to complete the assignment as per your requirements.
We understand that you may be unhappy with our services and would like to address your concerns. However, please note that we will only offer a refund if we find that your claim is true. Therefore, we kindly request that you reach out to us directly on Sitejabber or through email at [email protected] so that we can investigate the matter further and resolve the issue.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Best regards,
Transtutors Team
If you go to their website you can find multiple users asking how to cancel their subscription or the fact they did cancel their subscription yet we're still having money taken from their account. To add it's not easy at all for you to cancel their marketing emails. There is something extremely fishy about this website. Do not use
Dear Rob D,
Thank you for sharing your concerns with us. We take feedback from our customers seriously and would like to apologize for any inconvenience you may have experienced.
We understand the importance of user privacy and the ease of cancelling a subscription. If you are facing issues with cancelling your subscription, we would be more than happy to assist you in finding a solution. You can reach out to our customer support team at [email protected] or send us a private message here on the review platform and we will connect with you as soon as possible to fix the issue.
We value your trust in our services and would like to assure you that we take all necessary measures to ensure our customers have a positive experience with us.
Best regards,
Transtutors.com
I had a few communication problem in the beginning, but my grievances were handled very professionally by the team. I got my order before deadline making it possible for me to secure good grades. I would like to thank the brilliant tutors who supported me throughout and delivered the best quality work
Dear Sufi R.
Thank you for your words, happy to help.
Regards,
Hitesh M
I got really good service from them. I had to go for a vacation and desperately needed someone to manage my work, which Transtutors did really well. I managed to submit the work on time and got good grades.
Dear Kim J.
Happy to help, thank you for trusting us.
Regards,
Hitesh M
I tried this site for the first time because of its affordability, it is quite more cost effective than its competitors. I just had to go through a minor change in the first product I received. The team is quick to response and solve the issue in no time with efficiency.
Dear Beth H.
Thank you for your words. We will continue to provide excellent customer service on all of your orders.
Regards,
Hitesh M
From the business
TransTutors is has the largest online question bank. We specialize in providing homework assistance to individuals across the globe in every subject. We also provide a subscription to our question bank at a very nominal cost. Moreover, We motivate students to learn and explore things by providing incentives to students and professionals who answer question in our Database. We have also started an Internship program in universities based in US to promote learning and help students earn some money by using their knowledge.
We are involved in numerous Non-Profit Initiatives such as Helping Children in the War-torn ares of Kashmir and Arunachal Pradesh.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fac C,
We're sorry for the inconvenience. Please share your registered email address or user ID at [email protected] or via direct message. We'll review and resolve your issue quickly.
Your satisfaction is our priority!
Regards,
Hitesh M