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SmartCustomer Website Reviews and Complaints
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TrainPetDog provides breed-specific dog training and housebreaking information.


trainpetdog.com
Los Angeles, CA, United States
+52
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TrainPetDog Reviews Summary

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
0 helpful votes
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The call with Thomas went very nicely, we got good...
March 28, 2021
Updated review

The call with Thomas went very nicely, we got good info.

Date of experience: March 28, 2021

Fantastic!
March 28, 2021
Previous review

Fantastic! Tons of good info from Thomas about how to train my dog's recall.

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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The call was great
March 28, 2021

The call was great. Good to know how to work with my dog more.

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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Very helpful call about why my dog run when we call him.

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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Very nice call, helpful for getting my dog's potty training under control.

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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The call was very helpful
March 28, 2021

The call was very helpful. Thomas knew a lot about the breed I have.

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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The call was great
March 28, 2021

The call was great. Hearing how to work with my golden is useful.

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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The call was nice, it was good to talk to a trainer one on one.

Date of experience: March 27, 2021
Kansas
3 reviews
9 helpful votes
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Purchased the training from TrainPetDog.com and found it to be outdated and pretty much useless. They advertise a full 30-day and full 120-day refund on their site. Requested a refund through their site, by telephone, and email, none of which will provide any documentation of cancellation or refund status. They have figured out the loophole with VISA and Mastercard... don't provide any confirmation of anything, and they can keep your money, even when disputing the transaction with the credit card company. I'm out $178. It's a perfect way for them to do fraudulent business, especially during the pandemic. THEY WILL NOT REFUND YOU EVEN THOUGH THEY MAY COMMIT TO DOING SO ON THE PHONE. DO NOT BUY ANYTHING FROM THIS COMPANY. THEY ARE A FRAUD.

Date of experience: March 27, 2021
Indiana
1 review
0 helpful votes
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It was not when I requested it
April 25, 2021

It was not when I requested it. I was in bed. Don't call me after 7:00

TrainPetDog attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2021
Indiana
1 review
0 helpful votes
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You've been a tremendous help in our understanding of what our dog is doing and how to re-train her.

Date of experience: March 25, 2021
Indiana
1 review
0 helpful votes
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I'm not sure I got a lot of new ideas, but I feel better about what I am doing and will keep working on it.

Date of experience: March 25, 2021
Indiana
3 reviews
0 helpful votes
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Feel like you listened and you gave me some good examples and things to do; Very Pleased

Date of experience: March 25, 2021
Missouri
1 review
0 helpful votes
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Very helpful!
March 23, 2021

I received much help for how to train a Labrador Retriever correctly and neat to tips and tricks!

Date of experience: March 23, 2021
Canada
1 review
0 helpful votes
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Behaviour issues
March 21, 2021
Updated review

It was an excellent call, we learned a lot about our dog. We also learned about some things and products to try as well. Thomas is an excellent listener and advisor

Date of experience: March 21, 2021

It was an excellent call, we learned a lot about our...
March 21, 2021
Previous review

It was an excellent call, we learned a lot about our dog.

Date of experience: March 20, 2021
Canada
1 review
0 helpful votes
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The call was very helpful. Good to hear new things to do for the dogs..

Date of experience: March 21, 2021

The call was very helpful
March 21, 2021
Previous review

The call was very helpful. Good to hear new things to do for the dogs.

Date of experience: March 20, 2021
Georgia
1 review
0 helpful votes
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The call was great, the trainer knew a lot and helped out.

Date of experience: March 20, 2021
Georgia
1 review
0 helpful votes
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The call was great, the information I got was very helpful.

Date of experience: March 20, 2021
Georgia
1 review
0 helpful votes
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It was good!
March 21, 2021

It was good! Getting my questions answered was great.

Date of experience: March 20, 2021
Georgia
1 review
0 helpful votes
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Having a call with the dog trainer was great! Lots of helpful info.

Date of experience: March 20, 2021
Georgia
1 review
0 helpful votes
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The call was good, it was nice to talk to a trainer.

Date of experience: March 20, 2021