TPG auReviews 42

Do not bother. Unfathomably slow, drops out several times each day. Literally use any other telecom company.

I have been a TPG customer for over 20 years and until about 5 years ago would have given a 5-star rating. I have recommended their service to hundreds of people and businesses but sadly the service has dropped significantly recently. One is not able to relocate with one's plan intact, a new more expensive plan is offered or accept a lower speed plan, which would be acceptable if the speeds were consistently at 50% or greater but with a median of 20.1Mbps Dn & 7.58Mbps Up on a 100Mbps Plan it's just not acceptable. It is time to look elsewhere as customer support does not rate at all.

Have been on the phone for over 2 hours and getting palmed off to 5 different numbers. Trying to run a business and not a circus. Loss of work time, frustration beyond belief. Bring our services back into Australia where we can have some accountability for technical assistance. It's obvious that people overseas in whatever country TPG palms off tech assistance, don't give a rats arse about helping anyone. Pathetic!

What ever you do, keep well away from TPG for internet. My complete dissatisfaction is NOT from just a few appalling Customer Service experiences but in the multiples of tens. In short, if everything is going fine you get the obligatory lovely "thank you choosing TPG" but if there is an issue from THEIR end and you are assured on 3 sperate occasions over a month that the refund (in this case) will be dealt with, please do not hold your breath. I will not waffle on and explain all the issues and terrible customer service I received but as someone in his 60's and in the tech industry, TPG are the winners in just plain bad service which unfortunately was confirmed by friends after I signed up with them. Even after 3 separate occasions of being promised (the last one being a person named Ron 9814), I am certain that I will need many more calls and time wasted with these turkeys. BE WARNED.

Bad service and refused to refund your money back when you cancel your service with many excuses they also selling your information detail to third parties I would recommend iiNet excellent service

Useless. Requested a replacement sim last Sunday night. No sim on Friday. Gave them a call. Apparently technician upgrades meant that the sim wouldn't arrive until the following week. Couldn't be any more specific.
Absolutely pathetic. More than a week without a phone.
Lift your game, TPG. Will not recommend you to my worst enemy

Very poor customer service
No ownership of their services
Constant Problems with their mobile service
No help with money owing from services that don't work in vic aus

It is more than a year that I struggle to get my money back that they deducted from my bank account for months
Customer ID: *******

I just wanted to pass on a big thankyou to Chris Razo for his customer service and care today. He helped to fix up a mistake that was made, and lifted a weight off my shoulders. He was so kind; compassionate, dedicated, thoughtful, and efficient in his role. If I could give him more stars, I would.

Thankyou again to Chris, and the team at TPG. You are appreciated.

Warmly,

Olivia Shale.

In first September 2022 I asked a TPG simcard and canceled it quickly when I found it takes 10 days and I was in a hurry.
But believe it or not, TPG is still deducting $20 from my account every months for nothing! So many contacts and emails was not successful yet. They not only do not refund, but also do not stop deducting process.
I need HELP!

I've been a loyal TPG customer for 7 years. Recently, I had to reach out to their customer service and it was the most horrible experience I've ever had with a customer service.
Over the week or so, I have had to spend more than 7 hours on the phone with over 20 people. You have to re-tell the story to everyone and at the end they put you through to another person.
I have written multiple emails, explaining the problem and never got an answer.

Eventually I asked them to close my account as I decided to stop the agony and switch to another provider.

To my surprise, they didn't. They kept calling me to persuade me to stay with them. At the same time they haven't sorted out the problem yet and I have two invoices from two accounts at the same property where I live on my own! Both accounts active and they sent me invoices for them both and charged me.

One of them called and offered a compensation and was trying to be understanding. (Compensation was another ridiculous thing as I haven't had the internet anyways although I have paid).
I eventually agreed to "give them a second chance" and when he put me through to the next guy to help me with the renewal of my account, the guy refused to give the compensation. It is just a big mess. I asked him to close and he said he has done it. Never sent me an email to confirm anything.
And even today, morning of Anzac day, a public holiday, they called me to "give them a second chance".

They do not have any respect for you even when you politely beg them in writing and over the phone that you don't want them.

After seven years, I expected a different customer service and more care and support. Wishful thinking.
I will never go back to TPG and I don't recommend them at all.

My husband and I are technophobic oldies. Every time we have needed Techno support we have been treated with respect and soooo much patience. It is not stressful at all! A great experience.
Thank you Cherrie and R.J.

I've paid TPG prepaid SIM and new mobile number, but was unable to activate the services. I've called TPG on *******019 but was told that the operator also cannot activate the SIM card only because I don't have a mobile number provided to receive SMS for activation. Also emailed TPG helpdesk with no response or solution. When a customer trying to purchase the first mobile number or phone obviously does not have an existing mobile number to receive SMS to activate the new SIM card then the customer cannot use the paid SIM. That doesn't make any sense.

After four weeks, TPG couldn't provide reliable phone service, not mobile nor landline. After daily contact, hours on the phone, hours emailing, a full complaint, still no full phone service. They passed me around from department to department but couldn't resolve the technical issues. I the end I closed the account. TPG continued to take money from my credit card and after many, many emails offered a refund. The refund takes 7-10 working days and when asked if TPG will take further funds without my position, the TPG complaints officer ignored my emails. Apparently, I've had 'some service on some days.' Their staff don't have a good command of English, are in foreign countries and don't care about their customers. Worst customer service that you could imagine. If you want to support companies employing Aussies, stay away from TPG. Unreliable service and very poor support. Dreadful experience with TPG. 0/10.

This company has the worst customer service team, ever! This is not an exaggeration.
The internet connectivity is weak and unreliable but the worst part of this company is its customer service.
The customer service staff do not have the knowledge and skills to understand customer issues and therefore are not able to resolve issues.
The staff misunderstand and create unnecessary complications. I have now been without internet and home phone for 2 weeks because the staff did not release the NBN port and home phone to Telstra as requested. They reconnected my TPG (which I never authorised) service today without my authorisation, debiting my account. Even though they say they have reconnected the internet and telephone it is not working. As I couldn't get anything resolved via the customer service team for 10 days I escalated to the complaints team. The complaints staff member was even worse. She insisted my internet and home phone were connected when I kept telling her it was not. I kept saying I am in the house and there is no dial tone on the home phone and when I call from my mobile it cannot be connected. She said, "from my end it shows the home phone and internet are connected", completely gaslighting me. The staff did not attempt any sort of troubleshooting. They would put me on hold and come back after a long period telling me they will fix things, which never got fixed. Instead, they do the complete opposite of what you ask i.e. Allegedly reconnecting my internet and home phone with them instead of releasing the port and home phone to Telstra. In the end, I lost my cool. I have now lodged a complaint with the Ombudsman and refuse to speak with TPG customer service staff from TPG. Avoid TPG at all costs.
As noted by another reviewer, "they don't even deserve one star".

TPG app does not work. Deleted and i stalled x3. Via website have to put in 6 digit pin despite entering username and password. Very annoying when you just want to check usage. My internet went down with no way of getting # to call them. 24 hrs later it came back on. Found I had used almost all of my data. Rang and was put on hold constantly by a female who had a crying baby in background. After 30 mins she just hung up on me but did confirm TPG had not sent me a notification I'd used 80% of data 6 days previously (a legal requirement). Rang back. 'Supervisor' was very rude. After 2 addition hours on the phone including him telling me he could see by my d.o.b I had been around a long time, (?) he agreed to give me 2Gb extra data and $10 charge would be waived. 3 weeks later it had nit been waived so I had to make yet another call to TPG. Very nice CSR promised $10 would be refunded within 7 working days. I will not hold my breath.

Ask for refund for a router, service member verbally promised will cancel the order and process fund into my bank account. Few days later, the router has arrived at my place. Called TPG and recommend me to ship it back, pay your own shipping fee then you will receive refunds (maybe who knows).

Why was it not cancelled? Typical excuses from TPG is "the communication system was having problems and the logistics was not notified"
Please ignore TPG for any refunds, utterly useless and careless

After 5 phone calls and a total of 7 hrs listening to their on hold music over 2 days. I would never recommend there services to anyone. Problem still not solved and only to be meet with I will call you back on Monday morning after lodging my instal problem at 2 pm on Friday 4 hrs on the phone on Saturday with no out come. But they are still happy to take my money with no services provided. Over serval email to help them no help to us bad form TPG