I have been shopping at torrid since about 2014, and I have a credit card through them and I have never had any issues. Today I placed an order through the app and didn't realize till I got to the confirmation page that the wrong shipping address was used. I looked and couldn't find any place to edit or cancel my order so I call customer service. I was then told that even tho I literally had just placed the order minutes before the phone call that I could not edit or cancel my order. I was told I would have to wait until I get the email telling me it has shipped then contact the carrier and change the address through them. Does that even make sence!? Because it does not make any sence to me at all. Now If I miss the Email or don't have the time to make the call to the carrier, my package will delivered to an address that I havent lived at for a few years now. I would rather shop in store than online or the app but the store near me doesn't have very much stock.

I have ordered from them in the past and never had problems, but now after reading all these reviews I feel I must speak up.

PLEASE DO NOT ORDER FROM TORRID. They have rude customer service, refuse to honour discounts they have promised to you and make you jump through hoops just to get the right price on shipping. I had to call 6 times just to get a straight answer from them only to find out I had been charged 48 USD for shipping. I'm from Canada and that is like 60 dollars CAD.

Plus my credit card has never worked online. They promised to fulfil my order at discount and never did. I liked their clothes but not this much. By the time they get here, it's not worth the over 300 dollars I have spent in Canadian. I can go shop at local stores for similar items for way cheaper.

NOT WORTH IT.

I've never had a bad experience with Torrid. I've managed to find some very good work clothing that doesn't look too young, but isn't frumpy either.

Torrid in Willow Grove Mall has the best customer service from start to finish,
The girls always help both me and my daughter find just the right clothes!
I find their clothes excellent quality and they last for years.

Pricey but worth it.

I bought an expensive sports bra that fell apart after 2 months and they refused the return. I won't shop at Torrid ever again.

I will never shop Torrid again. You are behind the times. People use debit or credit cards to purchase. If you loose the receipt for an unfortunate reason you can't get it returned to the card. Even Burlington has that option and they are a store with really cheap pricing. Why is torrid so far behind and your merchandise is so expensive but you don't make it easy to return. I will never recommend or shop torrid again. I used my credit card but I don't shop here may twice in my life and I don't have an account. I am very very angry and I want you to take my return with my credit statement. GET WITH THE TIMES IOIOTS. You anyanything on at the store due to the pandemic and if you loose the receipt even though you used a card because you so out of touch. You I hope will loose business and close down. You deserve to be out of business. I ca even rate you that is bad you are.

I have bought most of my clothes at Torrid for about 4 years. When I first started shopping there everyone was friendly. It seems the last couple years they have the rudest employees and I struggle to find clothes i like. I went to the mall the other day and the only thingv they seem to care about is if you are wearing a mask. 2 ladies left immediately when confronted but I stayed and tried to shop. My daughter' left after a couple minutes too. It was so hot I couldn't breath and it was just a miserable experience. Torrid was the only store in the mall requiring masks so we just shopped the other stores. This is not the first time we have had this issue even when I have been the only one in the store.

I don't see them making it if they don't make some changes.

Absolute nightmare
I made the original order on April 11 2021 the total was for 149.08$ which immediately was taken off my card, on April 16 they said they didn't have the denim jacket (only reason i ordered the whole outfit) and I wouldn't be charged anyhow so they took 97.57$ off the 149.08 that was in my actual balance not my available balance if you kno u kno, anyhow so they failed to notify my bank that the other 51.50$ could be released so it sat in limbo for ten days but they sent three a refund for a whopping 3 cents, now to make a already bad situation worse the package said delivered and I definitely didn't so I called they said I had to wait five business days for a replacement or a refund which ever my choice, well instead of me taking the chance of the replacement never making it, I chose the refund so I called and the representative was really nice he was like almost the most polite person I have ever encountered in customer service lol, he says he can't refund the shipping fee in the same transaction as the refund for the items so I would get one for 6$ and odd change and one for 91.03$ well next day I sure got that one for 6$ and no sight of the other so I emailed amd called and they assured me that the refund for 91.03$ was processed and it's in my banks hands (Pnc) this isn't my first rodeo I have done a refund /return and it takes 36 hours at the most and I'll have it and I still don't, it's just insane that they sure took the 149 all at once now I'm getting my money back in numerous incriminate and small ones at that it's just a hassle and I think it should have been handled differently period so if I ever shop with torrid again it won't be online I will definitely go to the mall this is insane torrid get it together it's probably because they are in China probably running a sweat shop with a bunch of 6 yr old kids it's just crazy

I WOULD GIVE THIS A BIG FAT 0. I have called Torrid multiple times in regards to a refund they owe me. All 4 times before, they said I will be getting the (REFUND) back to wait a few days. This time the customer service rep told me (that they had CREDITED me back the money already). I told her that I did not see the credit in my bank account. She insisted that she needed to call my bank to verify it 3-way. Once my bank answered, I had to VERIFY ALL MY PERSONAL BANK INFORMATION WITH HER ON THE LINE. (SSN#, ACCOUNT#, AND MY PRIVATE CODE). I was completely mad because she had all my personal information that is COMPLETELY PRIVATE. My bank verified that I NEVER RECEIVED the credit back. My bank asks me to call back and change ALL my private information because of the rep. Had all my info. Then the customer service rep told me that I would be receiving a CALL BACK IN 24 TO 48 hrs. From a manager! ARE YOU KIDDING ME? I have been and calling about this refund for the past 3 weeks. This is complete BS. They need to figure out a different way to verify your bank info! NOT HAPPY

I have payed my card in full every month since IV had it. This march I called them and said I would be late due to there was a delay in my checks. They said no problem over the phone. I went to the store and payed the account in full the day after it was due. A month later I had a balance. They said it was a late fee for paying a day late $35. They have now charged me $60 in fees refused to help in any way. Nothing they can do they said. They are charging me late fines on a $0.00 balance. It absolutely ridiculous! I payed the account in full and closed at. I WIL NEVER SHOP AT TORRID AGAIN!

My order was overcharged. I waited 15 minutes to talk to a rude woman who could have cared less and didn't fix it. I will never shop Torrid again.

I ordered 3 maximum support bras and 2 t-shirt style dresses from Torrid which totalled my bill to over $400. This includes the exchange rate to Canadian from USA currency with tax and shipping. I was a bit surprised that orders shipping to Canada will always have a shipping charge placed on them regardless of the order total. There is free shipping offered to Torrid VIP members, however you have to spend a lot to get that perk.

I expected the shipping to take awhile simply because packages can get held up at the border crossing depots and with Covid in full force there are shipping delays all over the map. I ended up getting my order within 3 weeks which isn't all that long considering the distance.

I loved my purchases the first few times I wore them. I wear a size 14 and I am tall so I appreciated the longer dress lengths and loved that both dresses had pockets! I found all 3 bras to be comfortable and supportive plus really lived up to the description of a 'back smoothing fit',

My love affair with my new clothes and lingerie ended abruptly when both dresses simultaneously shrunk and stretched out after being washed twice and all 3 bras frayed and lost all shape after a handful of wears. I couldn't believe that such expensive products could be such poor quality. I followed the washing instructions perfectly and hung everything to dry yet still all items were so damaged barely 3 months post purchase that I threw all of them into the donation bin. When you wear a DDD bra like I do comfort and support are not things that can be negotiated, and I couldn't believe that each dress shrunk almost the equivalent of one whole size.

I have since completely boycotted Torrid and urge anyone else who is considering shopping here to do that same. Companies who make promises to 'Feel The Fit' and who are catering to people who have a hard time finding options for plus size clothes and lingerie need to live up to their claims, especially if they are charging top dollar for their products.

I was missing an item from my order I emailed customer service, never got a reply but they'll email you every day even if you unsubscribe

I purchased jeans from the torrid website. Some of the jeans do not fit me. When I purchased the jeans they where on clearance but it did not say final sale. I'm just finding out that anything on clearance at torrid is not returnable. So now Im stuck with 2 pairs of jeans that do not fit me.

I place 8 orders during the presidents day sale. Each one was cancelled but the items are still listed on there site. When I called customer service I was told I could reorder however, since the sale is over it is now twice as much. I'm not doing business with these people again.

You can order from them and never get your clothes. Then you have to do a LOT to get your refund, sad! Sometimes I haven't had the time for 6 emails and several calls to get my refund so I'm gonna stop shopping there and ask everyone I know to #BoycottTorrid until big women and femmes get the orders they ordered. Seems like a bit of a scam with so many people not receiving orders after big sales events but I know that when I've ordered on sales events with Hot Topic I have gotten my order. So I'm thinking big people often aren't respected and Torrid order fails are part of what that looks like in our lives. I'm just saying let's call it: we are better than this. #BoycottTorrid today and unsubscribe from their mailing list too. Help them hear the big women who have been disappointed over and over by the same brand. Thank you.

I purchased items on my debit card. The items didn't fit properly so I returned them. The store offered to order them in a different size. When they ordered them in a different size they evidently refunded my money to a gift card unbenounced to me. So the new sizes came in, again they didn't fit properly so I returned them. I was told the money would be on my debit card in 7-10 business days. Well they didn't put it on my debit card they put it on the n original gift card but that was used in store by cashier who never told me she used it. So now I don't have the product, I don't have my money on the debit card, and I don't have the gift card and they don't reissue it. So essentially they stole my money!

CUSTOMER SERVICE AGENT USED MY CARD INFORMATION TO MAKE AND UNAUTHORIZED PURCHASE FROM FASHION NOVA! Spoke to two customer service agents. One was very polite and helpful, the other was sketchy on the phone. I just got his new credit card so absolutely no one else has my card information but the person who helped me. I had to place my order over the phone because it wasn't working online for me. That customer service agent asked for my card information way too many times and and moments after we got off the phone, i had a charge on my account for a purchase online from Fashion Nova. I dont buy from that website, and the card was only used for torrid that first time. Im trying to make a police report and they're refusing to give me her name. Im so disappointed and upset with that customer service agent. They now have MY HOME address and my other family members address. Now i have to cancel the card. This is fraud. She used my identity to make a purchase online with MY card information. We give customer service agents our trust and personal information, and this woman who is representing Torrid's company did something that was completely wrong! This is fraud.

Although this happened to me i am very thankful for the customer service agent, the supervisor and manager that were trying to help me with this situation.

I ordered a Christmas shirt and sweater on November 27th and my order didn't get to me till December 27th. It took a month to get to me a few states away. I ordered something from the U. K. that got to me faster. I asked for a refund because not only was it late but I no longer could wear what I bought for Christmas. They emailed me saying there was basically nothing they could do. Once I finally had the package in my hand I was getting ready to return it when I found out that not only do I have to pay for shipping for something I can't wear, but my refund would have been nonexistent (because of the return shipping price). My first and last time shopping on their site. If you are interested in their clothing just go check out the app poshmark. People sell their stuff for cheaper and will get to you in a much more timely manner.