I placed my order on June 3rd, didn't get processed until June 21st. I needed a few items out of this order for a special event on the 24th-26th of june. Checked my order just tonight and they were just shipped from Ontario. Purolator wont deliver them till tuesday! Never giving them my business again.

I placed an order on June 10. Today is June 21 and my order is still in "Processing" status. I emailed customer service inquiring and asking if I can please just cancel my order since I will not receive in time for what I ordered my items for. The response, I guess I should be grateful I even got a response, was just a copy/paste from their website about FAQ. After this I am not sure I will ever order from them again, and I have been a customer for years.

I do not know what happened to this company, but there was no such terrible attitude towards customers before, I have been ordering clothes from them for a long time, and orders came on time and without reminders (in 2021 for sure). Now they don't have time to send an order in two or three weeks, during this time the ordered goods, if they don't fit, magically become the final sale, and they can't be returned, they cancel the goods that are in stock, respond to emails after a week or don't respond at all. Tin! And this is despite the fact that I received an email from their support team saying that:
** Please note that our website and order fulfillment process have changed recently. In order to better serve our customers, orders will now be processed and shipped much faster.***
This looks like a mockery against the background of what is happening with the delivery of orders. Needless to say, you have to literally "knock out" your paid orders. No obligations to customers. The delivery dates that they themselves specify are not respected. Everything is very banal - they take money, and the goods will be sent someday. I will never order here again, despite the fact that I have been buying from them for many years. I want to add. Now on June 21, I wanted to write a letter to the support service, but it is impossible to send it. Either they have completely disabled this option, or I can't do it from my account, and it's impossible to get through to them. I. e. You can only pay, but you can't get your order and you shouldn't bother them for such trifles. Wow!

I ordered one clearance bra to be shipped to store, order confirmed and got a verification email. I waited a few days and was wondering what's up with my order bc no emails were sent to me, so i went through my order history and it says cancelled (it says if an order is cancelled they will email me - they didn't) and then i checked my bank account and they didn't refund me either! After all this i went to the customer service chat and it was broken! I just want my money back really. :(

I've been a loyal customer with Torrid for over 9yrs. I've stayed a customer because at first I thought they had good quality items, though a bit pricey! I still loved their quality and fits. However, lately the quality of items I've purchased with Torrid have been horrible and cheap to say the least. Not to mention they're still milking "Covid" as an excuse for two week delays on orders. They never have any explanations or updated information regarding orders once they're placed. It's like once they get your money and your order goes through they pretty much do as they please. Getting a representative on the phone is at least a 20 minute hold. Then you hold 20-30 minutes for them to transfer you to another line only to sit on hold again. It's ridiculous! Finally someone gets on the phone and their knowledge and incompetency regarding your order is quit disturbing and annoying to say the least, again! It's been almost two weeks and my order is still in "process" and no further information is available according to service rep. They are nonchalant and truly don't care. They give the impression as if I'm wrong because they lack knowledge and proper customer service skills. It's not rocket science people! "Liz" you're going to lose lots of loyal customers if your business associates continue to conduct themselves like this. STOP MILKING COVID as an excuse for terrible customer service and two week shipping delays. It's getting old. Get your ship in order or give it up. Your lack of concern for customers is never a good look for your business especially because your longevity is solely based on customer purchases. Hope this review helps other customers. Enjoy your day!

I placed 2 orders over 2 weeks ago. I have not received any follow up nor any communication regarding my orders. I've sent two messages to two different departments and no one from anywhere within Torrid has responded. Time to find another brand to patronize.

I've ordered from Torrid.com a few times after not finding anything I wanted in the one store in my area. Every purchase had something cancelled by torrid and refunded with the reason that item was out of stock. It was in stock online when I purchased it obviously or I wouldn't have been able to do so. I was so frustrated after my last order was fully refunded because NOTHING was in stock that I emailed their customer service asking why I never get my full orders. They claim that their website doesn't update as fast as things sell and that what they actually have on hand isn't accurately reflected online. So, basically, they can sell a tshirt for $55 but not apply any of those proceeds toward updating their website to reflect what they really have in their warehouse.

I'd say 95% of my wardrobe comes from Torrid and I love my clothes but I buy things online because the selection in the store isn't as good in my location and I want the variety.
The issue is that even if their policy says it takes 10-16 days for shipping, I wait so much longer.
I made an order on 6/1 and it's not 6/13 and it still says that it's processing. So does that mean that I need to count Business days, or all days.
I'm tired of being told that I'll get my order by a date, only to be disappointed that things don't show up in time for an even I bought them for.
At least the current order isn't for anything in particular.

Torrid only sent one item and then the rest of my order was not yet shipped 8 days later. Customer Service told me that I was unable to cancel the remainder of my order due to it being "partially shipped." Terrible business practice.

Horrible shipping! ITs taking more than 3 weeks to get my items and I spent over $300. I would have been much better off to order from Poshmark, at least then I know my order will be processed. This is the worst online shopping experience Ive had in a long time.

No returns address to be found ANYWHERE. 3 email requests for address ignored. Nothing in the bag my blouse came in to indicate anything other than whats in the bag. Therefore, I am going to tell my bank/ ebay to take payment back since this is shady business. I will never purchase anything from this place again. Oh, & the quality of their clothing is awful.

First time shopping there, in-store, I was pretty excited. I was in a hurry so I only got a couple things. One very thin, basic t-shirt, and another very thin, basic sleep short. I mean, extremely basic... and so thin they're see-through. I didn't check the tags, as it was my last stop in my mall trip and my sister had a date she needed to get to, so when I was rung up my jaw dropped. I mean, these clothes look like they won't survive 3 rounds in the washer. But I have horrible social anxiety so couldn't find the nerve to speak up and cancel my transaction. I had already had a reader decline my card earlier and didn't want to cause another scene. Guess I'll just stick to online shopping, definitely won't be shopping there again.

There website won't let me order anything. It will take my money from my debit card but won't process the order. This is the 2nd time. Please fix your website.

I ordered something on 5/13. It didn't arrive until 6/1. The shoes didn't fit. The straps stuck way out from my foot. They want me to return to store or pay $6 shipping. The item was so faulty though... I don't feel like I should have to spend my money to return it.

I made an online order in April and it has taken a long time for them to even acknowledge I made the order. Whatever, I can be patient. What I won't tolerate is no communication as to why the one item, that was the whole reason for me making this order, was canceled. But it only says that on my Torrid account, that I am only being sent 3 items, in an email I received 6 days ago finally shows my order shipped with all 4 items. I tried contacting them immediately, claimed it would be 24 hours until the responded... waited 3 days and tried to contact them again and still nothing. I have now tried to get ahold of them EIGHT TIMES to find out why an item was canceled with no answer. I'm so pissed off, I tried to return my entire order because if you can respond to a customer in two months time, I'll keep my money. Now, suddenly, nothing I ordered can be returned.

In one picture is the email I was sent, stating all 4 items shipped. The other photo is my Torrid account saying canceled. If their system allowed me to purchase something that was already sold I am going to be pissed off even more. I used to love torrid, but lately they can't seem to get their sh*t together. I know shipping is crazy right now, I'm not mad about the wait time. I'm mad that no one will respond and even attempt to give me an answer why they are canceling my items with no warning or explanation. Rude.

I've never been more frustrated. Not only have my orders not shipped, but they keep canceling items. Two of the items they cancelled because they were "no longer available" I ordered the next day and low and behold I RECEIVED THE CANCELLED ITEMS 3 DAYS LATER! The rest of my original orders, the supposed "in stock items" STILL have not shipped, 23 days later. Though I'm sure they'll be cancelled soon enough. Of course those items didn't include the discount from the previous order… and I really appreciated the generic response about cancelled orders. They reimbursed the torrid cash… but wtf am I gonna use that for when I can't the orders I used it for in the first place!?!?

I have been a very loyal customer, spending (literally) thousands every year for yeaaaars, on top of referring multiple friends and family members…. But I think it's time to cut my ties. I'm at the point of frustration that when, I mean if, I finally get any of my orders they will be returned and my credit card cancelled. I'd rather shop somewhere the clothes are not as cute or well fitting if it means better customer service and less BS.

Whatever they have going on now is trash. Their customer service continues to decline, unfortunately I'm not the only having these issues. They're ruining what was once an amazing business, into the ground.

I have tried over and over to give them a try. I'm now at 3 weeks out for my online order. You can't get in the store what they have online so you are forced to order online. Unfortunately they items you order are out of season by the time you get them if you ever get them! You complain and you get a response sent to everyone. You call and can never get thru! Crooks are what they are-holding my $$$$$ hostage

Return shipping costs are on the customer, totally. Called for service, apart from being polite and saying they are sorry, nothing is done. They say say that since covid shipping costs are too expensive. Suggested I mske return in a store, don't they know there aren't any in Canada?!?!?!

I saw a dress I really liked and to offset the enormous $50USD shipping fee to Canada, added a few extra small sale items. 8 hours later I received a message from Torrid stating that the dress I really wanted was no longer available and they were shipping the other things. I contacted Torrid immediately (less than 24 hrs from the original order) and explained the situation and tried to cancel, and they said it was too late (Although it took another 6 days before I got the notification that they had shipped my stuff,) the stuff arrived (2 weeks later) and was awful and I asked to return it. They don't reimburse shipping or cover return shipping to Canada, so it wouldb have cost me an extra $40 CDN with Canada post. So over $100CDN for stuff that wasn't even nice.

While Torrid clothing is usually great quality and design, DO NOT waste your time ordering seasonal clothing from Torrid. If you can't pick it up from a store you probably will not get it in time to use for current season. They run massive sales when they either can't process the orders or don't have control over the inventory system to insure the timetable given to customers and inventory available is actually realistic. It is almost a scam. I also ordered clothing with hope that it would at least be shipped in the slow timetable suggested but now two weeks later it has not even been processed when it was supposed to be in hand according to system.