Torontobaskets.caReviews 6

Never delivered my basket and refunded me less than half of what I paid. Couldn't follow simple instructions and charged me $110 for absolutely nothing!

I placed orders for 5 or 6 baskets this holiday season as I was asked to check out a few basket companies as the business I work for wanted to purchase 150 baskets for their clients. I had purchased from a number of companies and checked in on their product, delivery service as well as customer service. I had emailed in to ask a few questions and when I did not get the answer I was expecting, I asked to escalate the issue to a manager or the owner. The representative that I was dealing with, Maqam, over 4 emails, refused to put me in touch with someone in management. I then emailed another representative, Rica, who answered one of my questions and then ignored me. Suffice to say my company, on my direction, was told to purchase from another basket company. It is unfortunate because the test baskets I purchased were well received by my clients but your lack of customer service and the fact that employees are trying to ensure customers don't speak to someone higher up by ignoring paying clients is absurd. I would appreciate the owner or manager being in contact with me so I can forward the email conversations I've had with these two representatives. In my role as managing director, customer service is so important that I couldn't imagine ignoring a paying client, let alone ignoring them if they asked to escalate an issue. My name is Matthew Cracower and you can find my contact information through the orders I've put through your company. Looking forward to speaking with someone. Thank you

I recently received a gift basket that was filled with various organic and gluten-free snacks. As someone with dietary restrictions, I appreciated the thoughtfulness put into this gift. The snacks were incredibly tasty and made it easier for me to stick to my dietary needs.

I recently received a gift basket as a thank you gift, and I was blown away by the presentation and contents. The basket was overflowing with delicious treats, and each item was individually wrapped and carefully arranged. It was obvious that a lot of thought and effort went into creating the perfect gift. I highly recommend this company for anyone in need of a beautiful and thoughtful gift.

I would definitely recommend this site to anyone who wants to send gifts. It holds such great value and contains an amazing variety. I was searching for wine baskets and came across this site and was really impressed with the number of products and the ease of using the site. The gift when arrived looked beautiful and my mother was really impressed with the packaging as well as the contents. The gift was delivered on time and in good shape. Very impressed. Will be using this site again for sure.