Torontobaskets.ca

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Torontobaskets.ca Reviews Summary

Torontobaskets.ca has 6 customer reviews.

Canada
1 review
0 helpful votes
Follow Angela T.
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Purposely Vague and Poor Customer Service
August 17, 2025

I ordered the domestic beer subscription of 6 bottles for my dad for Christmas. For the money you spend it is not worth it at all. The description of the subscription is purposely vague so it seems like you get a variety of local domestic beers. Each order only comes with 1 or 2 different variety's for the 6 beers, as opposed to 6 different kinds. It also promises to have an info card with the beer information on it which it lacked every order. When I brought my concerns to customer service they promised to remedy it for the future 3 orders and nothing changed. I would not purchase this again, and actually found a better small batch dispatch subscription for beer that provides variety and the information card for a cheaper price. I have tried to leave a review before and it was not posted so I'm hoping to have an honest opinion published for future buyers.

Date of experience: May 5, 2025
Canada
1 review
0 helpful votes
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Scammers!
February 12, 2025

Never delivered my basket and refunded me less than half of what I paid. Couldn't follow simple instructions and charged me $110 for absolutely nothing!

Date of experience: February 12, 2025
Canada
1 review
1 helpful vote
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Horrible customer service
January 9, 2024

I placed orders for 5 or 6 baskets this holiday season as I was asked to check out a few basket companies as the business I work for wanted to purchase 150 baskets for their clients. I had purchased from a number of companies and checked in on their product, delivery service as well as customer service. I had emailed in to ask a few questions and when I did not get the answer I was expecting, I asked to escalate the issue to a manager or the owner. The representative that I was dealing with, Maqam, over 4 emails, refused to put me in touch with someone in management. I then emailed another representative, Rica, who answered one of my questions and then ignored me. Suffice to say my company, on my direction, was told to purchase from another basket company. It is unfortunate because the test baskets I purchased were well received by my clients but your lack of customer service and the fact that employees are trying to ensure customers don't speak to someone higher up by ignoring paying clients is absurd. I would appreciate the owner or manager being in contact with me so I can forward the email conversations I've had with these two representatives. In my role as managing director, customer service is so important that I couldn't imagine ignoring a paying client, let alone ignoring them if they asked to escalate an issue. My name is Matthew Cracower and you can find my contact information through the orders I've put through your company. Looking forward to speaking with someone. Thank you

Date of experience: January 9, 2024
India
1 review
0 helpful votes
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My dietary needs
July 7, 2023

I recently received a gift basket that was filled with various organic and gluten-free snacks. As someone with dietary restrictions, I appreciated the thoughtfulness put into this gift. The snacks were incredibly tasty and made it easier for me to stick to my dietary needs.

Date of experience: July 7, 2023

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Argentina
3 reviews
1 helpful vote
Follow Cortez N.
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I highly recommend this company
July 5, 2023

I recently received a gift basket as a thank you gift, and I was blown away by the presentation and contents. The basket was overflowing with delicious treats, and each item was individually wrapped and carefully arranged. It was obvious that a lot of thought and effort went into creating the perfect gift. I highly recommend this company for anyone in need of a beautiful and thoughtful gift.

Date of experience: July 5, 2023
Washington
2 reviews
0 helpful votes
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I would definitely recommend this site…
June 27, 2023

I would definitely recommend this site to anyone who wants to send gifts. It holds such great value and contains an amazing variety. I was searching for wine baskets and came across this site and was really impressed with the number of products and the ease of using the site. The gift when arrived looked beautiful and my mother was really impressed with the packaging as well as the contents. The gift was delivered on time and in good shape. Very impressed. Will be using this site again for sure.

Date of experience: June 27, 2023