Top Gear NZReviews 9

~~BUYER BEWARE~~
~~COMMERCE COMMISSION ADVISED~~

Check the review history before buying!

The only positive reviews are by people who haven't dealt with their customer service or had product issues.

There are over 30 people with the same issue as me.

Context:
TopGear sold me a faulty product but refused to replace it unless I paid the shipping both ways.

Tess who runs Top Gear is the rudest person I've dealt with in years. She lied multiple times and contradicted herself in emails.

Alarmingly, Tess said that customers should immediately after purchasing products online let her know that they don't want the product to be faulty BEFORE she ships them. The logic in that position ridiculous. She said I was to blame for her sending me a faulty product...

I contacted the NZ reseller of the product to check that I wasn't going mad. They were so embarrassed by Top Gear's behaviour they sent me a replacement for free. Interestingly, the NZ reseller knew that it was Top Gear before I even mentioned their name...

Lastly, I collated all the online comments saying Top Gear and Tess are a rip off and sent it to the Commerce Commission. As the reviews state, Top Gear are an embarrassment to NZ. Do better.

I am a hunter and trapper and I have bought a couple of knives from Top Gear. One was a Svord Peasant and the other was a Victory drop point hunting knife with a plastic sheath. Both are excellent tools. Their prices, even with shipping, are competitive and they carry a pleasing range of stock. The service was thorough and prompt. The shipping was economical and quick. I have no hesitation in heartily recommending Top Gear. Best wishes from Nelson, NZ... Stephen Coote. Srcoote[AT]gmail.com

I have previously ordered without incident from this store but I ordered a very nice Knife for over 200 dollars for my son just before Christmas.
I received a parcel undamaged in the post a few days later but without any knife inside. Just the pouch and box. I reported this to Top Gear and was informed that 3 members of their family checked the box before sending and basically calling me a thief. I have been left in no doubt that this company is a fraud and will probably be shortly out of business. Absolutely do not deal with them. They are theiving scamming liars. Look at their other feedback. Don't just take my word. I suspect half of the positive reviews are from themselves.

Almost exactly like the last reviewer. Paid for an item but it has never arrived (it is 19 days now). No response to emails or to an inquiry through their website. Can't get them on the phone. Finally got an answer phone and have left a message stating that I will be going to the nz commerce commission and the Police. And I am a NZ citizen! They look ligit but I wouldn't trust them. Buyer beware. An update. I finally got a response after my threat of police and the commerce commision - Paypal has confirmed that I will received a refund. Will let you know if that doesn't happen.

Do not order from Top Gear NZ Outdoor Gear unless you are a citizen of New Zealand. My experience with this company has been one of utter frustration and disappointment. I ordered and paid for three items and the goods never came. I emailed Top Gear multiple times and rang before I was told they couldn’t supply the items and I would be given a refund. After more than a dozen emails and many more phone calls I still have no refund. The company will not respond to the emails or their webforms and also won’t answer the phone. NZ Consumer Affairs can’t assist because I am not an NZ citizen and the Australian Competition and Consumer Commission can’t help either because the company is not Australian. Avoid having your money taken and not getting any goods and stick to reputable companies that provide a level of protection such as Amazon or eBay.