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toolpartsPro Reviews Summary
toolpartsPro has 50 customer reviews and ranks 272nd in the Tools category. Common review topics include order.
Seems like they take your money and send whatever they may have laying around. This seems like a fraudulent company to me. I will have to dispute this purchase with my CC company #toolaprtsprofraud
After more then a month of waiting i finally received something completely different from what i have ordered?
Absolutely no customer service. "We are either away from the desk or with another customer" is what you get. Emails and voicemails unanswered. But, they took my money immediately. Where is consumer protection?
Ordered item April 12. It is now May 7 and item not received. Will not return phone calls or emails. No way on website to cancel order. Cannot leave a review on company website. Do not believe the high ratings.
Ordered lathe parts on 4-11-2020, 22 days ago. They took the money the same day. The original email says that 'Most tool part(s) orders ship out within 7-14 business days. I still have not received any parts. I was informed 2 days ago (day 20) that the majority of my order is back-ordered. Why couldn't they post that information on the site at the time of order that the particular parts were back-ordered, like any other site. I have sent several emails to the "sales" department and still have no response. Do yourself a favor and order any parts you need directly from the manufacturer. They might cost a little more but you might know within a day or so that things will be delayed. And the parts won't go through a middle man that may damage them to the point the warranty is void before you get them. Horrible customer service. 0 stars if possible.
I ordered 2 parts on January 29,2020. I received 1 about 3 weeks later. Here it is March 3 and I am still waiting for the other part. Even their response to my inquiry regarding my part was slow in coming. If it is going to take more than a month, TELL ME, you have my email address. IF I ever get my part, I definitely will NOT be ordering from them again.
Ordered compressor filters quite some time went buy checked on it said they had to order never indicate item out of stock upon calling person said they would cancel order I asked if I would get email said yes no email checked week later no credit on card called again said only one person handles orders hate tell them if I do not receive my refund i will be filing complaint with our state attorney finally received refund. These people are just third party product sellers see it cheap to have no overhead and then order it when they get a order but guess what you wait weeks. DUBIUS MERCHANT
Placed my order last Nov-2018 by the time i placed my order the website stated parts available in stock? Late Nov-2018 received partial order then Jan-2019 received another partial order? Call customer service to check my order status the lady said they don't have it in stock and don't know when will they have it?
They should not taking order from customers or taking money if they can't ship an items within a month. But in my case this is more than 3 months since they take my money and can't ship or know when part is available
NEVER EVER TRUST OR BUY THIS SUCK COMPANY AGAIN. IF, THERE'S A MINUS STAR I WOULD RATED IT TOO
I waited 40 days for parts for my tool and when it arrived it was missing parts. Instead of sending me a set of brushes for my motor they sent one brush. I called and they argued that I only ordered one brush, and wouldn't do anything about it. I tried to explain that no one installs one brush in a motor that has two brushes. She didn't understand. One brush $10 and I can't use it.
I'll never buy from ToolPartsPro again.
We purchased a keyless chuck replacement part and the most important
Component is hex nut that attaches keyless chuck to drill-this part was missing. So we called and you stay on hold forever and system will not allow you to speak to live person. No matter when you call you get "our representatives are busy with other clients" and left message and emailed and no response.So now we have to send the entire part back and hope for a refund... try another market that cares about their clients..
