Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
toolpartsPro Reviews Summary
toolpartsPro has 50 customer reviews and ranks 272nd in the Tools category. Common review topics include order.
Placed an order over a month ago. Have not had any up dates. Have tried calling & sent emails asking for up dates. Their voice mail system does not work. They are not one bit responsive to their customers.
Ordered a simple hose repair part for my compressor on 11/15/2020. Maybe you received it because I didn't. If you did, Merry Christmas from me because I paid for it. So much for quicker purchases by ordering online. BS. Do not order from ToolPartsPro unless you really don't care if your purchase ever shows up. Will never, ever order from them again and I highly recommend that you DO NOT ORDER FROM TOOLPARTSPRO either. Has been in the mail since 12/09/2020. Oh I get it, maybe St. Nick is bringing it. Damn, no chimney and I am Jewish. Guess not.
Yep, I got scammed too. They took my order, took my money, and they do not respond to any and all attempts to contact them.
Have called many times it's a joke same BS every time a recording never spoke with a human. Do not buy anything from this pos scam needs to be reported to BBB also removed from google
DO NOT ORDER FROM TOOL PARTS PRO! NO WAY TO CONTACT THEM AFTER THE ORDER DOESN'T SHIP OR SHOW UP. PHONE DISCONNECTED, VOICE MAIL FULL, WILL NOT RESPOND TO EMAIL.
YOU ARE JUST OUT OF LUCK AND YOUR MONEY!
Waiting for my lawnmower part and now I see that Paypal has paid but I never even got an acknowledgement from toolpartspro. Tried to call but the other reviews are accurate--no answer and the voicemail box is full.
I ordered a $6 part on September 10th I finally called on the 27th they told me it was on backorder they never sent an email never sent anything saying it was on back order it was $5 for shipping cancel my order return the part I'll go somewhere else lesson learned
As with all the other reviews, I have been waiting a month with NO communication from the company. They have debited my CC but no product. Read the other reviews so I don't have to waste my time again. I give it "0" stars.
Ordered a part for my dewalt drill almost three months ago, they took my money right away but the part still I haven't received it, their add said it take 7 to 10 days to get the item, I being tried to get in contact with them phone call, Emails completely ignored I really think is fake business don't buy anything from them is like giving your money away
No part received, no response to emails, no more business from me. Strong recommendation to avoid this seller.
After waiting two months for my order to arrive I tried to contact them. I sent an email, to which they did not respond. I called four times. They never answered and their voice mailbox was always full and not accepting new messages. They had billed my credit card the instant I placed the order. I asked the credit card company to reject the charge. Three weeks later toolpartspro shipped my order and won't allow me to stop the shipment or return it. They aren't just bad. They are criminals. I will be asking the California Attorney General to investigate them for phone and mail fraud.
Don't do business with this crappy company. ALL of the reviews on their site are FAKE. Total scam.
I got an automated email asking if I was satisfied with my delivery but never received anything.
Took over 20 days just for them to get my item in the mail. No communication at all from them, after I contacted them. Don't do business with them!
Absolutely abysmal customer service; the company fails to respond to emails, does not answer their phone, and the voicemail box that you finally reach when calling them is full, making it impossible to even leave them a message--not that they'd be likely to return it anyway.
I ordered parts that were advertised as "In-Stock. Same Day Shipping." The parts did not ship for more than a week after I ordered them, and then only after I complained to PayPal. (Coincidence? I think not.) And furthermore, despite the fact that I finally received a shipping confirmation email from them, I'm not at all sure that the parts have actually shipped. The original, automatically-generated order confirmation email stated, "To ensure your satisfaction, we will inform you when your order is on its way to you. Keep an eye on your inbox for a shipping confirmation email, which will include your tracking number." The shipping confirmation email that I received does NOT contain a tracking number, making me wonder if the order has really shipped or if this is just a ploy to keep both me and PayPal off their back for a few more days. I strongly recommend that you take your business elsewhere.
Just as mentioned in other reviews you can't reach these people after placing a order. You can't check on status of delivery or cancel after trying to get updates on delivery. They also charged my paypal account after saying part was delivered but was not. PayPal did get our money back. Do not I repeat DO NOT use this site.
I gave them a bad review previously due to non communication. I ordered a part June 28th and after 3 weeks of no confirmation email i was getting skeptical of the site being a scam because you cant call them without getting a voicemail that was full, and also no return email. I finally got my part August 11th. Still never got a reply back nor a shipping or tracking number.
They charged my credit card 3 times for a $20 part that would have taken 30 days to get a spanner wrench and I tried to call and after 4 tries finally got through not good customer service! And their website ordering is bad.
Just like previously stated, extremely slow to process your order. It should say, "1 to 3 months". This company does not answer calls, does not return voice mail nor seems to care. Not until I disputed through Paypal did I get the part. I know we are working through COVID-19, but that does not mean to ignore customers. DO NOT ORDER FROM THIS COMPANY.
But if you do, and it doesn't arrive in a reasonable time, call your credit card provider and cancel the payment. You normally have 30-60 days to dispute a charge. I'm cancelling mine because even if I get something (and it's been a month), it might be incorrect and there doesn't appear to be anyway to return items, customer service doesn't answer the phone and they don't reply to emails
I've had the same experience as the others here- 3 weeks, no communication, they don't answer email, their "Customer Service" has a permanent message saying all their reps are busy, no option to wait for the next one; only option is dial 0, which gets you to a message saying their mailbox is full. They say you can cancel an unshipped order, but you can't. The "Shopper Approved" reviews are fakes.
