Too FacedReviews 131

I placed an order on August 23rd for 3 eye palettes during their Semi-Annual Sale. I received one eye palette with an invoice that only had "0" under the quantity for the other 2. I emailed them on the 17th inquiring about the other remaining products and didn't receive an email back. I decided to wait until 4:00pm today and then I called the customer service line. The service rep informed me at first that my items shipped to which I informed her only one item shipped and I have an invoice from you to prove it. She than said oh yes the items you ordered are out of stock. Really? When was someone going to tell me? Also when was I going to get a credit for the items I didn't get? I mean I contacted you Too Faced. Looks like the name really does suit your company.

I have been ordering makeup from their site for a while now. Sometimes I have made orders and they never give me a tracking number and it takes an entire month to come in. The last order I made was an order filled with gifts for some friends of mine and they sent me a box with nothing I ordered, but the two samples that i had wanted with my order. It took over a month to even get to my home and when I called they said they had canceled it. They said that everything I ordered went out of stock. 5 products all out of stock at the same time? Doesn't make any since to me and why would they say it is in stock on their website. Normally it will say if it is out of stock. They are supposed to refund me, but they never even told me they canceled it or anything beforehand. They are very unprofessional and I will not be ordering from them again. Too long to ship and sometimes you apparently don't get what you ordered.

Absolutely horrible experience with this company. I waited over two weeks for my items to be delivered and now they shorted me on an item and said they refunded me when they didn't. I am beyond upset and the lady that I spoke with would not do anything to rectify this experience. They have lost my business forever. You would think they would honor a long time customer like myself! Also not truly cruelty free since they were acquired my Estée Lauder! Seriously horrible service and experience.

The Natural Matte Eyeshadow Palette is really beautiful. I've been looking for a palette with all matte, neutral shades and this hits all the marks. There's a wonderful range of shades and each one is usable; no wasted colors here. The only issue that I have is that there's a good amount of fallout and that's why I subtracted one star. To remedy this, make sure you tap your brush to get excess shadow off prior to applying. I find there's still good color payoff even though I need to do this. Also, as with most of their products, these shadows have a sweet scent to them.