On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TMShipping Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising its reliable service, timely deliveries, and responsive customer support. Many reviews highlight the professionalism and courtesy of the staff, contributing to high levels of customer satisfaction. However, some customers express frustration over service delays, particularly regarding vehicle collection and communication issues, indicating a need for improved operational consistency. Overall, while the company excels in providing quality service and maintaining strong customer relationships, addressing the concerns related to timeliness and support would enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Decent company, they have good service. The team answers questions quickly, so that customers are satisfied. The work is done very professionally, politely and in a timely manner! The prices for the services are more than enough. I can safely recommend the company! Before I came here, I read quite a lot of good reviews and I don't regret it at all. I recommend it!
Friends, this company transported my chevy several times. I am very pleased with their service, everything is always clear on time, affordable prices. Thank you for such a super service. The attitude to the clients is very good here so since the first minute i was sure my car would be transported safely. Luckily i was right. This is the kind of service where you know what you pay for. No mistakes, no delays, everything`s under control.
Thank you, Raheem! We always aim to deliver the best service to our customers. And we do provide the lowest transportation prices on the market. We greatly appreciate you choosing us!
It was urgently necessary to deliver the car to another state. A work colleague recommended TMShipping. Before applying here, I studied the information about this company, read a lot of positive reviews. I did not regret that I turned here. The car was delivered without delay and in perfect order. Delivery was made within the pre-agreed period. The price for services is more than adequate. I can safely recommend the company!
We value your opinion very much, dear Phil! Thank you for trusting us with your car transportation. Sincerely, TMShipping
The delivery service of this company is unparalleled. Thanks to the experience and feedback of TM, they surpassed everyone else. They helped transport the car to another state. I liked their attitude towards customers, and most importantly, that my car was delivered safely. Delivery did not take much time, all on time. The car was delivered on time, without the slightest delay, clearly 5 days as promised. I recommend TM Shipping LLC to anyone interested in efficiency and reliability. Rates are inexpensive, I am satisfied. Thanks!
Thank you for rating us, dear Sane! We would be happy to assist you again! Please do not hesitate to contact us. Kind regards, TMShipping
I have been working with TMSHPPING for a year now, everything is always coordinated, promptly, all issues are resolved as they arrive, everything is at the highest level! It's nice to deal with people who know their stuff. Good service. Responsive to questions, and the team works well to meet customer needs. Very professional, polite and timely! Simple and smooth transaction. I will continue to use it, I recommend it!
It's an honor for us to have you as a customer, dear Tomas! Thank you for your business. Sincerely, TMShipping
A very decent company! I have been working with TMSHPPING for several years now, everything is always coordinated, promptly, all issues are resolved as they become available, everything is at the highest level! I am very often in the office and I have enough of my favorite car. It's nice to deal with people who know their business. Hope for further cooperation!
It's great to hear from you, dear Julie! We are pleased to know that you were left satisfied with our service. Best regards, TMShipping
Stuck with their quoted price and had car booked the same day. Car was delivered on the delivery date. Very good communication. I was a little worried going through a broker but all went well. TMSHIPPING a good job. I would use them again.
We value your opinion very much, dear Iren! Thank you for rating us!
It was quite nice to see that this company handled the transportation of my car very competently and professionally. The car is safe and sound, now I know that this company copes with the provision of services no worse than its competitors
Thank you for the kind review, dear Alex! We are glad to know that your car got to you in a safe condition. Best regards, TMShipping
Terrible company! Don't use TM Shipping! They lied about the price cost me an extra $500! Cuz I was stuck. They said it would only take 3-5 business days it took over a week just to find a carrier! Worst customer service! Don't Use!
Dear Amanda, thank you very much for your feedback.
We experience delays due to holiday time. We apologize for that. Not all of the carriers work at this time, lots of them spend several days with their relatives and friends. Huge transportation demand and lack of trucks these days create delays.
But despite this, kindly please note that it might take up to 5 business days for the pickup according to our contract. Your vehicle was picked up and delivered in 7 days according to the agreement. After speaking to our competitors, you found out that the price could be even higher during this time, as well as you found out that our competitors could not provide you with a better price and conditions than what we have provided you. We would like to kindly bring your attention to the fact that not a single cent was withdrawn from your account and we lowered the contract price by $85 less than what you originally signed. We would like to say that despite the difficult situation with truck availability caused by the holidays and the increased shipping demand on this route, our company was able to fully fulfill all of our conditions and even reduce your costs. We can assure you that no other company would ever do this. We value our clients very much and believe that deep down they are grateful to us, despite the negative comments left on emotions. There are different situations in the service sector that may occur caused by circumstances that we can't control. We know that our company does more than just a transport company and will never leave our customers. We apologize for the inconvenience caused. Our company will provide $300 credit for our service for you or your family for the future shipment. We appreciate your patience.
Hello, costumer experience overall was great. I am giving them 1 stars however because they never found a driver even though i had booked this shipment in advance. I was never made aware that this might be a problem especially since the shipment was only from Massachusetts to Maryland. I travel a lot for work and basically flew in to another state, ubered around and rented a car until i found another shipping company. Very frustrating.
Dear Lediana, we appreciate your feedback. We apologize for the inconvenience caused. These delays happen because of holiday time. Not all of the carriers work at this time. Lots of them spend several days with their relatives and friends. Huge transportation demand and lack of trucks these days create delays. We apologize for that. Due to this our company will provide you with a $200 credit on our service for future shipment. Sincerely, TMShipping LL
The car was transported to another city in accordance with the contract within 5 days. They complied with all the conditions and the transportation was neat, no scratches on the car. I am 100% satisfied with their work.
Thank you for the kind review, dear Jean! We are glad to know that your car got to you in a safe condition. Warm regards, TMShipping
They have adequate tariffs for car transportation, I chose them and did not regret it. The service is excellent, all the deadlines were respected and the transportation itself was carried out accurately and carefully.
Dear Gregory, thank you so much for giving us a review of our service. It's our job to provide an A-class transportation service and to make the car shipping process as hassle-free as possible for our customers. Sincerely yours, TMShipping
I am satisfied with tmshipping, they worked well and efficiently. Applied recently when I first moved to a new state that is far from the old one. I had to move my car to a new city. I was glad that in tmshipping we discussed everything with the managers, they warned me about the timing and gave a guarantee of the safety of the car. Everything went perfectly! I got my car in the new state without any problems, the car is in perfect condition. I definitely recommend tmshipping for auto transportation services, they are great!
Dear Daniel, we are so pleased to hear that you were satisfied with our service. Thank you for trusting us with your car transportation! Best regards, TMShipping LLC
A pleasure dealing with this company. Very good prices, great communication and timely delivery. Great, would use them again and recommend my friends!
TMS raised the cost of my car haul $200 the day of shipment knowing I had no other alternatives but to agree to the increase! Their excuses were high season and few trucking options but don't compare to me feeling taken advantage of. BEWARE if you're quoting them...
Thank you for your feedback, D. B.! We value your opinion very much as it helps us to grow and become better in what we do. Our company has been delivering a first-class transportation service to our customers for many years. Kindly please note that we are a brokerage company. The carrier and our company are 2 different companies. We do not set the transportation prices. The carriers do. The carrier companies set the price for transportation according to the distance, route complexity, amount of cars being shipped at once, season. In the current situation with the pandemic and the unrest happening all over the country, the prices could change even over one week. We do not have any impact on that, the carriers set the price according to the market situation and demand. But we always try to keep the price the same according to the agreement. The truck demand was very high on your route and some of the carrier companies simply didn't work because of the COVID-19 and the protests. And the ones that did work raised their rates. In 95% of cases, we do our best to keep the price the same for our clients even in these difficult and uncertain times for our country by working in such cases for free. That's why we offered you to do it entirely for free from our side. We gave up our commission and paid it all to the carrier company. With regards, TMShipping LLC
Tariffs for transportation are very low. Car delivery to another state cost me adequate money; the deadlines were not violated. Thanks for the work!
Thank you for your feedback, Joey! We always try to provide the most reasonable prices on the market and meet our estimated pickup/delivery time. Sincerely, TMShipping
I like it very much. I needed service when I wanted to transfer the car to another state. They met the specified 5 days, the car arrived in perfect condition.
We are glad to hear that everything went well with your car transportation, Charlie! Thank you for sharing with us and please do not hesitate to contact us again! Best regards, TMShipping
The company honestly complied with all the delivery arrangements. The deadlines are met, no damage to the car and no additional payment commissions.
Our team's main goal is to provide the best service we can, dear Johan. Thank you for your feedback! Sincerely, TMShipping
It was necessary to transport my car from one city to another. The distance is more than three hundred kilometers. I was advised by TMShipping. They coped with the task perfectly, and the price turned out to be quite normal. If necessary, I will definitely use your services.
Thank you for rating us, George! We value your opinion very much! Best regards, TMShipping
Recently I used the car transportation service. I was satisfied, as the price is acceptable and delivered even ahead of schedule, which is good news. The driver contacted me in advance and indicated the meeting place and time. The car was brought in a clean condition. In general, I recommend the company, in the near future it will be necessary to use this service again, I think that I will appeal again.
Dear Robert! It's good to hear from you, and thank you for sharing your car shipping experience with our company!
From the business
TMShipping LLC Find reliable car shipping & vehicle transport. Call now at (772) 212 20 22 or visit our website to get an instant auto transport quote.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for recommending us, dear Галина! We work with experienced carriers only to make sure that vehicles are safe while in transit. Do not hesitate to contact us in the future!