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Title Nine Reviews Summary
Title Nine has 47 customer reviews and ranks 260th in the Sportswear category. Common review topics include customer service.
I am so angry that title nine will not return emails or phone calls, and you cannot reach them during COVID. Why are they not working form home like all other vendors? I ordered an item at the beginning of May- and its June 1st, and I cannot track it- and they will not call back. I have asked by email about 12 times for someone to call- and to boot, I have been charged the full price! Highway robbery.
I tried to place an order to be shipped internationally - after a few emails and phone calls, I found out yes! My order can be shipped to Denmark. Oh wait no, a day later "We do not ship internationally" WTF? I spoke to at least three different people and placed the order and they could even quote me the shipping. They canceled my order - I go through the entire process over and over and over again. Finally use my father's credit card (which has NEVER NEVER NEVER been a problem) Well, neither has my card but guess what it doesn't work at Title Nine. Hmmmmm. A pattern is emerging. They want my 80 year old father to call in the credit card and order. Give me a break! GET YOUR $#*! TOGETHERE title nine, seems I am not the only person who has had problems wit your shipping service.
I like that I have an entire YEAR to decide if I like an item and send it back if it doesn't perform, if it fades, pills, wears out, or I just don't like how it fits. This mostly makes up for the $9 shipping fee - although often they offer free shipping with a minimum order which isn't hard to meet (unless it's just a few dollars' difference and then it's a pill finding something small). I do have to pay return shipping but in a year I can collect multiple items and send them all back together for a flat price. They have cute, well-made (mostly) clothing from a variety of manufacturers - although I wish they would offer more pants (real pants, not leggings) that fit curvy, muscular women. I keep a running wish list and watch for sales!
Title Nine ships from CA via FedEx SmartPost which takes 2+ weeks to get to the East Coast, in part because the USPS makes no guarantees on delivery time. Title Nine fails to disclose the long transit times on their website. In addition they charge $9 in shipping when FedEx SmartPost costs a manufacturer around $3 per parcel. It's an economical shipping method for a manufacturer to use but then why are tripling the cost in order to make extra profit off their customers? Why not pass on the savings to their customers, especially if it takes so long? If they had a fast shipping method it might be worth the extra fee, but it's ridiculous that customers have to pay extra for a slow & unreliable shipping method.
The shipping policy is misleading. It says 5-10 business days. In anticipation of my summer vacation cruise, I placed an order on 3 June and when I checked today, it will not arrive before 18 June. Called Customer Service who said, "It's 5-10 business from the date THEY SHIP IT," not 5-10 days from the ORDER DATE, even if it is in stock. I needed the order to arrive by 15 June so I could take it with me on vacation (swimwear for the cruise). When I explained/complained, Customer Service said, "if you're not happy, then just send it back when you return from your vacation," with no concern that I will not have enough time to order or buy a replacement in time for my cruise. That is an unsatisfactory answer to a problem they could have easily resolved. I will definitely NOT be ordering from there again.
Love the products. Love the catalogue pictures. Hate the company. Absolutely no customer service or integrity.
Unique, high quality product and excellent service above and beyond what I receive at most stores these days. They know their stuff and stand behind it.
