Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got snow tires and the whole process was straightforward and easy
Thanks for supporting Notre Dame! This was so easy. Thanks
Only location that informed me that my tire had an alternate option - which was the one I needed. Great relationship with Discount tire
I had a set of tires (from Tire Rack) that wore way down over one Colorado winter and Spring season. Still under warranty. It was a difficult process to have the situation studied and eventually denied. I felt it was unfair as the tires obviously wore too quickly.
No issues. Great selection. Good prices and free delivery.
Purchasing and shipping was very easy and extremely fast shipping. Have not yet installed tires, but in tend to do so in the near future.
Always easy to navigate on the website, read reviews, and then browse through tire selection. I've always used my local garage to drop-ship them to, which is also very easy.
Have purchased many tires throughout the years from Tire Rack and they always met my expectations. Will be ordering again when I need new tires.
I've bought tires many times from tire rack, and will continue to because I dare you to find someone that will sell you tires cheaper and have a selection that seems unending. Delivered fast and with zero problems or having to go to a store... SOLD!
I purchased a full set of tires fire my corvette and had a road debris puncture the first weekend that I went out. The tire was not repairable due to the size of the puncture. It was approved and I had the tire replaced. I submitted the invoice and the claim came back denied because of tread depth. The depth was 5/32 which is the new tire depth. I spoke with a customer service representative who looked up a new cup 2 tire and saw that it could look worn because of the design if someone not qualified to judge tire wear looked at it, after looking up the tire. I emailed the company and they sent back a email that said it is. It a covered repair. I am currently getting my copy of communication so that I can file a complaint with the state insurance agency and if not satisfied a bad faith law suit. I'm an investigator for a law firm and will have a lawyer handle that. At that point I will leave google and website reviews based on my complete experience.
I just bought a full set of Hoosier track pro tires for my wife's Camaro SS 1LE from another vendor due to your company not being a good faith insurance provider.
Thank you for sharing your experience, Scott. We understand how frustrating it can be to have a road hazard claim denied — that’s never what we want for our customers and a member of our tema will bereaching out directly to you.
Your mobile and desktop website are the most user friendly ones that I used during this shopping experience. Great price and product knowledge lessons. I will shop again
Great website easy to shop for tires lots of options to choose for the right tires
When looking for the best tire for your vehicle, Tire Rack's impartial reviews and customer feedback rates are invaluable to you making the right choice. I don't even look anywhere else. It you feel the same, place your order with them you won't be disappointed.
The specialists at the Tire Rack are the best reason to buy tires from them. They are extremely helpful and knowledgeable. Love those guys.
I was very happy with tires i purchased in past for heavy duty truck and family car this is my 3rd purchase from tire rack and i would highly recomend to others
I ordered tires for my 2018 Mazda 6. Within the first few days I got a flat from an object on the highway that rendered the tires irreparable. It was covered under tire rack's hazard protection and a replacement was sent out immediately. Great service and great price for tires
Bought many tires brake pads dealt with a warranty issue on a tire, warranty reimbursement was seamless worked perfectly
Its easy to use website and has lots of information. Makes it easy to buy your tires and also I can pick them up and save additional $40.00
People complaining they got new old stock, tires had been sitting around for yrs, I like the price, but I will be checking the date, if they are old, they are going back.
Hi Frederick, we appreciate your honest feedback. While we can’t always control every part of the process, we’re always looking at how we can make things better. — thank you for sticking with us.
I had placed an order that was incorrect, I thought the tires I purchased fit on the set of winter rims I was also buying. A Tire Rack representative called me to tell me they caught the mismatch and wanted to confirm that was the order I wanted to place. Because of this above and beyond attention to detail, they save me a headache and money.
I have purchased many sets of tires from Tire Rack. Beginning back in the earlier 70's. My only problems have had is when they change the navigating of their web site. Eventually I figure it out.
I consider them to be honest and helpful when needed. And will continue to purchase from Tire Rack into the future. Even if the tire is a few dollars more than others, I feel confident that I will have a worry free purchase.
Great selection, fast shipping, and great prices. What more can you ask for!
Very impressive I will definitely b ordering again
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


Hello Tamara, we never want order issues to get in the way of your experience with Tire Rack and a member of our team will be reaching out to you directly.