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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I had an issue with a tire warranty on a Michelin Pilot Cup 2 tire. While making an order for tires on my truck I replied to comments that I was disappointed with the way the tire warranty was handled. I received a phone call and an email from Elise Bello to ask the circumstances of the issue. I could tell that she really cared about my issue. I'm very happy to say the issue was resolved. I just purchased a full set of Michelin Sport 4s ZRs for my wife's 1LE and my Grand Sport.
Thank you for great customer service Elise.
I purchased a full set of tires fire my corvette and had a road debris puncture the first weekend that I went out. The tire was not repairable due to the size of the puncture. It was approved and I had the tire replaced. I submitted the invoice and the claim came back denied because of tread depth. The depth was 5/32 which is the new tire depth. I spoke with a customer service representative who looked up a new cup 2 tire and saw that it could look worn because of the design if someone not qualified to judge tire wear looked at it, after looking up the tire. I emailed the company and they sent back a email that said it is. It a covered repair. I am currently getting my copy of communication so that I can file a complaint with the state insurance agency and if not satisfied a bad faith law suit. I'm an investigator for a law firm and will have a lawyer handle that. At that point I will leave google and website reviews based on my complete experience.
I just bought a full set of Hoosier track pro tires for my wife's Camaro SS 1LE from another vendor due to your company not being a good faith insurance provider.
Good this is not my first time buying from tire rack. I had a good experience, purchasing the tires and then delivering to my personal residence because I don't need anyone to mount the tires. I will do them myself.
I searched for run flat tires. One of the results seemed like an amazing deal so to my cart they went. Upon checkout I received a disclaimer that they were not run flat tires. Contacted customer service and they confirmed that they weren't and sent a link to receive accurate results. Actual results were much more expensive. I purchased elsewhere.
Got a great set of all season tires for a previous sedan. Had a blow out on another car and required a whole new set of tires, solved the problem.
I ordered a new winter wheelset with Blizzak tires for my X7M50i. The new tires were all mounted in the same orientation, all four were mounted for the right side of the vehicle. The solution was for me, on my own time, bring my car to a tire shop to have the two tires remounted in the correct orientation. This cost me about 3.5 hours of my own time, taking me away from important work that needed to be taken care of, which then, as a result, cost me a day of PTO which costs $280. For all of this, Tire Rack felt they made up for this pretty serious error by crediting me $50. The way I see it, Tire Rack still owes me $350.
Hi Steven, we’re really sorry to hear there was an issue with your order — we will have the order reviewed and reach back out directly to you.
If you are going by vehicle or size only, they make it super easy and you always can count on customer reviews. Great tools to provide every opportunity to chose the right tire for the right situation!
Tire Rack provides industry leading information, but also at or near the best tire pricing you will find. What's more, they deliver exactly as promised. I've used them several times and will keep coming back!
TIRERACK always has the brands i like at very competitive prices! The road hazard claim process is a little trying, but they came through when a large object when into my sidewall on a 2-week-old tire.
I've ordered many sets of tires from tirerack and will continue to do so, as long as they continue to provide high quality information to help my purchase decisions.
Orders are always quick and spot on, even received a call concerning my tire choice and vehicle speed rating to ensure safest use of tires on an older car
24 hours from shopping online to having the tires installed on the vehicle, and for less than I would have paid at other places! 10/10
Good tires, however price for exactly same tire is up $40 since 2021. Yes, probably gonna be blamed on inflation for 25% increase, but most likely, price gouging.
I had a delivery issue with my previous order but they made it right! They tried every way to correct the issue. Good caring employees.
Great experience. I ordered online, had it shipped to the local pep boys, did an online order, and never had to make a phone call to either place. Then, pep boys only charged $30 a tire.
I've been buying tires from Tire Rack ever since I had a bad experience purchasing replacement tires at a local tire shop for my first car, but the last two tire purchases via Tire Rack have been pretty disappointing due to the complete lack of professionalism and pride in their work from recommended tire installers promoted on Tire Rack.
I think now that Tire Rack has it's own mobile installer company, it should completely eliminate tire installer recommendations and just focus on that. Because of my bad experiences with both Firestone and Mobile Tire Experts, I'm not sure I will be purchasing from Tire Rack again as both times a real resolution was never reached. So just be aware that it seems like Tire Rack has no real influence over the installers they recommend, even if bad experiences make them lose customers.
Basically, if I want to have my wheels damaged, tires mounted backwards, wheel bolts torqued down to 800+ ft-lbs, and have my time wasted, I might as well do it all in one (brick and mortar) place.
Hello Reydianno, we’re grateful you shared this feedback. We never want a customer to feel disappointed in their Tire Rack experience and we will have reviewed and a member of our team will be reaching back out to you directly.
I've always had a great experience with Tire Rack itself, but the Southwest Ranches Firestone should be removed as a recommended installer.
I have sent feedback about this before and never really received an appropriate resolution. That location has serious problems with staffing/management. The last time I purchased tires via Tire Rack and had them shipped to and installed at Firestone, one tire was installed with the outside facing in so I had to take off from work and have it reinstalled.
They did not balance it again after reinstallation and installed all of the lug bolts with an unrestricted air impact gun, not a torque wrench, so I also had to complain and have them reinstall all of the lug bolts because they would be impossible to get off myself if I caught a flat or wanted to rotate tires.
The alignment I received there also turned out to be way off after taking it to another shop and even after getting the wheel balanced again I had persistent NVH problems for the entire life of the tire until it recently had a complete inner sidewall failure on a road trip at around 45k miles. I have never had a tire failure like this before and believe it is related to the tire being installed twice at this horrible Firestone location, as I religiously rotate every 5k, have replaced all suspension components, and get alignments annually.
I reached out to management at Firestone multiple times and they refused to reimburse me for the botched alignment and considered legal action but I ended up just letting it go and refuse to go to any Firestone franchise again despite having a lifetime alignment package with them.
Please at least lower their rating.
Hopefully this new experience with a mobile tire installer is nothing like my previous experience with a recommended installer.
Please note, I would have went with Tire Rack mobile installation but noticed that Roadforce balancing was not an option.
Excellent price for a quality set of tires, good follow up of order details by knowledgeable staff, quick shipping.
No surprises, everything happens the way it is supposed to happen and that is really gard to do on the scale Tire Rack operates.
Excellent! Had to call and talk to someone for assistance and I felt like I was talking to a very knowledgeable professional! Quite refreshing these days!
I'm replacing my current set of summer tire Pirelli's that were used for nine summers, purchased in 2017. I was very satisfied with the tire and with my Tire Rack experiences; I have returned.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jonathan, thank you for catching that issue and sharing your experience. We apologize for the confusion caused by the filter error on our website and understand how frustrating it is when expectations aren’t met and we will have reviewed. We apologize for the inconvenince.