Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent price for a quality set of tires, good follow up of order details by knowledgeable staff, quick shipping.
No surprises, everything happens the way it is supposed to happen and that is really gard to do on the scale Tire Rack operates.
Excellent! Had to call and talk to someone for assistance and I felt like I was talking to a very knowledgeable professional! Quite refreshing these days!
I'm replacing my current set of summer tire Pirelli's that were used for nine summers, purchased in 2017. I was very satisfied with the tire and with my Tire Rack experiences; I have returned.
I've been purchasing tires from tire rack for my automobiles for over a decade. Superb customer service and tire rack stands behind every tire with warranty and road hazzard damage.
Attempting to order wiper blades, my selections weren't captured in basket. Returning to order page, selections are lost requiring several re-do's. Too many interruptions/pauses for page "re-loads." Almost gave up and went to auto parts store, but finally got it.
Very good experience, pricing is right and shipped two days quicker than the expected delivery date.
Tire Rack not only sells an assortment of quality tires but also educates you on how to choose the best tires for your vehicle.
When purchasing a set of tires and wheels for my Jeep through the website, I made sure to click the "add TPMS sensors" it was not until after I received them until I realized they were not included. Customer service was helpful in getting the issue resolved but it does seem like there is an issue with the website.
I've purchased many times via the Tire Rack... great service and freaky fast shipping (watch out Jimmy John's). I even ordered tires once that had too low of a load rating (my fault... wasn't paying attention) and they contacted me almost immediately to double check and help me get the right ones.
Tire Rack provided excellent service from start to finish. Their customer service was outstanding, the pricing was very competitive, and the whole process was smooth and easy. I would definitely recommend them to others.
I like to order from tire rack because I can see real customer reviews and have the benefit of video reviews to see how the tires perform in rain, ice and snow. It's very beneficial over blindly selecting a tire and not knowing how it will perform.
I have purchased from tirerack on and off for years. Their products, prices, order ing online and customer service has always been top of the line. Thank you Liam
Hello, I'm about to deploy and wanted to sort my wife's vehicle. I was told you offer 10% but there wasn't a clear way to request is. I am ID me certified.
I've purchased from TireRack several times in the past but not in a long time. Generally TR has competitive prices and always has a wealth of information. Admittedly in recent years I've often found better deals, but always come to TireRack to at least see if you guys are close enough to make it worth it. Free shipping to home address is huge in my opinion. Thanks!
It is great how the tire rack carries the OEM branded tires. They are often a better deal for exactly the same tire. The last purchase was no exception
Great info on this website, so I always start here. Their track tests and feedback are the best available info. I just wish they had more installation options.
Tire rack could be more competitive if they offered a military discount. Other companies do, and that does beat Tire Racks prices on occasion.
I've been shopping with TireRack for many, many years now. Every time I order tires, the process is smooth, simple, and straightforward. The shipping has generally been free, and I receive them within a couple days. Couldn't ask for anything better.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

