TinyDeal
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TinyDeal Reviews Summary
TinyDeal presents a mixed reputation, with some customers praising the affordability and quality of products received in a timely manner, particularly from their German warehouse. However, a significant number of reviews highlight severe shortcomings in customer service, particularly concerning refund processes and order fulfillment. Many customers express frustration over long delivery times, lack of communication, and difficulties in obtaining refunds for undelivered or defective items. The overall sentiment suggests a need for improved customer support and transparency, as well as better inventory management to enhance customer trust and satisfaction.
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"I make orders for CHINA very often and i was satisfied until i met tiny deals. I bought a smartphone from their Germany warehouse at 9/11 with an estimate time of 3-7 days and a month later and many emails at the beginning the only i got from them is 'be patient my friend' never a serious answer to my questions and when i asked for my money back they now don't even answer to my mails.Are you searching for such experience? Order from Tiny Deals!
Half my order was delivered to another address... but you can't tell the customer service reps that... they don't understand English and then make it *YOUR* problem to solve. About 50% of the products I order from TinyDeal actually work. Avoid them. I read the bad reviews and thought I'd give it a try anyway. DO NOT GIVE THEM A TRY... They will fail you just like they have everyone else.
Dear KC M.,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Would you mind emailing us at [email protected] with your order details and please reference this review as well? We will try our best to solve the issue for you. We always strive to give the best service possible and make customer's experience our top priority. Hoping for your kindly understand and we look forward to hearing from you.
Thank you. Best Regards,
TinyDeal Team
Excelente servicio, productos en buen estado, recomiendo ampliamente a TinyDeal!
Had some problems with an order and the customer service rep was very helpful and quick to respond. Really appreciated it.
I am satisfied and I trade for several years.
But service is bad!
Sometimes they arrive goods that are faulty - then long it takes to return or exchange goods!
Dear Martin M.,
Thank you for the reviews. We will improve our service and try our best to create better purchasing experience. Thank you for your support!
To buy it works well. But as soon as there is a problem, you come across a customer service bad and even completely beside the real problem unable to resolve until the wear and tear of the customer
Dear paul m.,
Thank you for posting this and bringing it to our attention. And we're terribly sorry to hear about that. We would like to look into this for you and give you an answer. Please don’t worry, we won’t deceive any single customer. And please be assured that we are never stop improving our service system and provide better service. Please check the email we have sent to you. Sorry for your unhappy experience again, hoping for your kindly understanding. Thank you. Best Regards, TinyDeal TeamDear Bracco Baldo, Thank you for posting this and bringing it to our attention. And we're terribly sorry to hear about that. We would like to look into this for you and give you an answer. Please don’t worry, we won’t deceive any single customer. And please be assured that we are never stop improving our service system and provide better service. Please check the email we have sent to you. Sorry for your unhappy experience again, hoping for your kindly understanding.
Thank you. Best Regards,
TinyDeal Team
Good quality product, quick delivery, cheap price. What more can you hope for a good dealer!
Un ottimo smartphone a un prezzo giusto.
Das Smartphone funktioniert tadellos und war wie beschrieben innerhalb von zwei Tagen da. Es war schon Skepsis da, weil ich auch einiges negatives über den Laden gelesen hatte. Aber für diese günstigen Preise kann man auch mal etwas riskieren.
Ich habe auch mit anderen China Shops keine schlechten Erfahrungen gemacht. Ich werde wieder hier einkaufen.
Low price, ease of navigation, fast sending.
Thank you
Acquistato è arrivato nei tempi previsti, fin qui tutto bene, appena arrivato il prodotto a casa si presenta gia aperto e privo di cuffie, all interno dello smartphone c'era installata l app di tinydeal quindi acceso il terminale da loro e configurato senza che nessuno glielo avesse chiesto, in piu non c'erano le cuffie, dopo un po di giorni lo smartphone aveva dei problemi seguiti da dei riavvi ho chiesto il cambio ma niente
Dear Domenico l.,
Thank you for posting this and bringing it to our attention and we're terribly sorry to hear about that. We'd like to look into this for you.
After checking, we found that the phone is never sold with headphones together. What accessories it contains you could see from our Package Contents in product details page before you buy it.
As TinyDeal is a big company with over 12-years history, our customers have certain expectations. We won’t deceive any single customer. If you want buy some accessories which are not included, you could consult our online customer service. We will recommend for you.
As to the quality problem of the phones, our customer service has already sent you an email about the solutions of the problems on Oct. 26th, pls check it. If you have any other problems, you could reply that email directly.
Hoping for your kindly understanding. Thank you!
Best Regards,
TinyDeal Team
This projector is not bad, in fact it is good for its price. It works you can watch movies or things like this if you have enough dark room. But don't expect great image quality.
- First they send the wrong phone;
- Instead of the Pro version they send the 1GB internal memory;
- For a refund I had to send the phone back;
- With a postal confirmation they still tell me that they did not receive the phone;
- After two months, no money, no phone!
Dear JP N.,
Thank you for posting this and bringing it to our attention. And we're terribly sorry to hear about that.
We would like to look into this for you and give you an answer. Please don’t worry, we won’t deceive any single customer.
And please be assured that we are never stop improving our service system and provide better service.
Hoping for your kindly understanding.
Best Regards,
TinyDeal Team
A great mobile phone with large screen. Very useful to see videos. You have the latest technology with a good camera. A value for money.
Abwarten bis das Smartphone ein bis zwei Jahre alt ist.
Il tablet è difettoso. Con il sistema operativo Android si spegne per surriscaldamento. Le indicazioni fornite tramite email non hanno prodotto nessun risultato. Le modalità per la eventuale sostituzione troppo difficoltose. Risultato: il tablet non è usabile e 134 euro per comperarlo sono solo soldi buttati via. Una vera fregatura.
Dear Aldo,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Would you mind emailing us at [email protected] with your order number and please reference this review as well? We will try our best to solve the issue for you.
Hoping for your kindly understanding and we look forward to hearing from you.
Best Regards,
TinyDeal Team
From the business
TinyDeal China online shop free shipping, shopping for cheap new Android Smart Phone, Electronics Gadgets, Car Accessories, Game Gadget, Toys, Gifts, Watches, Jewelry, Clothing from the best china wholesale supplier sotre
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear George F.,
We're terribly sorry to hear about your unhappy experience and we'd like to look into this for you. Would you mind emailing us at [email protected] with your order details and please reference this review as well? We will try our best to solve the issue for you. We always strive to give the best service possible and make customer's experience our top priority. Hoping for your kindly understand and we look forward to hearing from you.
Thank you. Best Regards,
TinyDeal Team