TillysReviews 306

Placed an order before i left for a trip but in plenty of time for what the site claims as the shipping time. Shipping took twice as long so i did not receive my items before i left. When i got back my po box had sent my package back to the company because they could not hold it any longer. I knew this would happen which is why i emailed the company before i left. They simply lied and said it was shipped on time even thought i had the email stating the date i ordered it... awful customer service and experience. I won't be shipping here again. Love the clothes but the incorrect shipping times, lying and rude customer service have left me with a bad taste in my mouth.

I had a series of bad experiences with both in-store and online purchases with Tillys. The online ordering took forever to come and finally when the order was received it was missing items. This happened twice with online orders with items missing. The in-store guys could not help me to even pay for their merchandise with the gift card. Their payment gateway was not accepting gift cards for some reason on Friday evening and their response was hilarious. They told me that their IT support is gone for the day and will not be available on Saturday and Sunday either so Monday is the earliest they will be able to look at the gift card issue. I blame their IT head who is fine with this mode of IT support that the company is following. All they have to say is we are sorry with no resolution in sight. I hope the CEO reads this and ask the head of IT that how can a store tell this to customers that their IT support is off from Friday evening till Monday morning.

I attempted to buy $428 worth of clothes for my son I got an online coupon code that gave 15% off the whole purchase, which works just fine it actually took the money off when I went to pay unfortunately my bank flagged the purchase because there are so many problems with this company that they automatically do a check for fraud so that was problem number one which I should have just said forget it at that point but my son really wanted the things that he picked out so I thought let me try in the morning to pay then of course I got an error code stating that they didn't have what all was said and done I tried to put in my code again and it didn't work anymore and I didn't receive the 15% off I sent an email to the company and all I got in return was an email back 24 hours later saying to call the 1-800 number which obviously I was trying to avoid after sitting on hold I then got a very ignorant gentleman who told me basically oh well too bad and I said wouldn't you rather honor that and sell $400 worth of clothes and he said sorry we can't honor that so I will shop somewhere else for now... a reputable company. I wish I would have read all these reviews before I went online to their site

I ordered my daughter a backpack for school with quicker shipping in order to have it by the time school started. Tilly's cancelled the order 5 DAYS after the order was placed, even though they say most orders go out within 48 hours, and in order to make the shipping window (which I paid extra for), they somehow couldn't notify me until 120 HOURS later - far too late for me to order any other backpack in time for school. This is horrible customer service. This was my first order with them, and definitely will be my last. If they can't fulfill an order, they should not take the order in the first place. At a minimum, they should have notified me within 24 -48 hours. I will not be doing business with them again.

I ordered a backpack off of Tillys site, expecting to get it before school. I found one I liked and ordered it, the total with shipping being around $50. I was waiting 4 days for them to ship it and then I get an email saying my item couldn't be shipped and that I wasn't charged. I was pissed. Just to make sure, I called my Visa card and the amount of money has been missing for over 2 days. I never received a refund so I will call today(Monday). All in all, I am extremely disappointed with my Tillys experience, especially since I had to scramble and find a backpack. Never buying from here ever again.

This is the second year (yes, it's been a year) since we tried to order shorts for our annual vacation from the website. We paid extra for faster delivery but this morning my wife said when she checked our account, the money had been refunded. They never bothered to contact us and tell us our order had been cancelled. This is exactly what happened to us last year. Like I said, fool me twice, shame on me. To top it off, their call center representatives are flat-out rude.

I just left the tillys store in Happy Valley it's the second time I've been there in 10 days I actually bought one item with terrible customer service 10 days ago I drop by today and there were four Associates in the back talking 4 customers in the store one person at the front counter and no one ever came up and I sat there with four items waiting to purchase for at least 10 minutes. I dropped my items and left the building
Whomever is the manager of the store I had a similar experience 10 days ago and saying hi when a customer comes in the store but providing no customer service when the store is not that busy just doesn't bode well for the future of what happens here.
Won't be back