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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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I loved the dress I bought an old fashioned swing dress. Was a lovely shape and fit perfectly even tho I ordered the wrong size by mistake. It was delivered really quickly I would defiantly recommend this site.
I have ordered several dresses from Tidebuy and their product quality is topnotch Their customer service is also at the top as they make sure you are 100% satisfied with your order. No matter what. Orders are received quickly after being placed. A great company to do business with.
All of these 5star rating are getting PAID, ABD FAKE review... THE MOST HONEST REVIEW COMES FRoM A 3 STAR N UNDER... Sad how these companies are taking hard earned money from people.
I got this dress last week and it fits beautifully. So excited! The material was awesome as well.
My Dress was perfect and came exactly as I was told. CS was great to work with and very helpful. It fit will, the length was perfect, it wasn't heavy or uncomfortable - i love it. The best thing about the design was no bustle and no major alterations.
When dresses have style, design and appropriate color it is really easy to buy them, as they're selling by themselves. It is the case of this graceful short dress which is impressing with finesse and delicacy. Perfectly highlighting in a very delightful way my silhouette, this dress easily captivated me and I was delighted wearing it. It is providing me a great and incredible pleasure over my skin, beautifully enjoying the high-quality material texture. This is a great outfit which I highly recommend.
Excellent service
Quick delivery only a week with standard delivery
Sizes are perfect
Very good quality outfit
I've been shopping here for a while now, since the shop first opened, and since i moved out of London a few years ago, I've been using the online shop. I love the products, the customer service is helpful, friendly, and prompt; delivery for free if you don't mind a week wait and last time when i wanted to buy an item i really liked and found out it was no longer stocked, they've made it just because i asked for it, that impressed me no end. I can really recommend this shop.
I am very pleased with the product, seems of very high construction and looks great. Order and delivery experience was efficient and swift.
Many thanks for a smooth transaction. Item as described and super fast delivery.
I will definitely shop again.
I purchased a dress which arrived damaged. I sent photos according to their return policy and they claim they can't see the damages and if I pay the shipping back to China they will refund 60 percent of the purchase price. This is bull. Anyone can see the rhinestone accent is damaged.
Dear Mary,
Thank you for your concern and shopping with Tidebuy.com.
Sorry but from the picture, we cannot see the problem you mentioned.
If you really don't want it or give it to your friends as a nice favor or sale it locally, you can return it back. If you keep it, we can offer you some discounts. Please check the return policy on the help center.
If you pay the shipping cost, you can send it back and we can refund you 60% of the purchasing price as it's specially made and cannot be sold again. Hope you can understand.
Thank you very much again and a nice day to you;)
If you have any other questions, please let us know and we will reply you as soon as possible.
Thanks and best regards
Melissa
Customer Service Department
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Email: *******@tidebuy.com
Website: http://www.tidebuy.com
Tel: +86-29-*******
| Tidebuy.com
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are very sorry to hear that we did not meet your expectations.Our representative has contacted you for your order and please pay attention to your mail box. If you have any questions, please feel free to contact us at [email protected] or [email protected].
Have a nice day.
Best regards,
Tidebuy Team
Never before have I ordered from the Internet and been so amazed and the great service. I was sent info to tell me about my order and even told the time of delivery which came exactly as stated. Brilliant and really happy. Thank you. Will recommend to my friends.
Zee zz to Bought size 12 ( L) dress. Took almost 4 weeks to come, and the dress they sent didnt fit my 11 year old daughter. Im a slender size 10 so ordered a 12 incase it was on the small size. Even if it did fit the skirt part was so short id have probably got arrested for indecent exposure! Would not recommend or buy from again!
Dear Maria,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are very sorry to hear that we did not meet your expectations. Could you please let us know your order number so that your questions can be resolved soon? Anyway, we will try our best to improve our service. If you have any questions, please feel free to contact us at [email protected] or [email protected].
Have a nice day.
Best regards,
Tidebuy Team
Absolutely delighted with my dress. Not only is it stunning but extremely classy! The staff were outstanding and even got back to me when question had to be double checked.
We had to call since we had a couple of questions. Great customer service, received the dress within days. She loved it. We already recommended the web site to all of her friends.
It is quite true that I love stretcher dresses. Having found one at Tidebuy, I decided to buy it. The variety they have is quite amazing I must comment. My stretcher dress came in two weeks and looks well plus fits well. The customer service was great and has ever since attracted me to the site.
The most amazing thing that I liked most is the delivery service is faster than any other I have known. However, my point of interest was at the quality of the dress. I inspected it very well and even fitted it. The quality is up to the standard I wanted. This five star is just like my gratitude to Tidebuy for the wonderful service.
The customer service is great and the quality they deliver is as perfect as the description. I love shopping at Tidebuy because I have had great experiences worth mentioning. I recommend you to try it out too.
My dress was ordered at this site. The dress is a perfect fit just like the measurements I gave them during the making of the order. The speed of delivery is amazing and the quality of the dress is off the charts! The price is perfect for great dresses. I recommend it for all those dress lovers you will never be disappointed with the variety of choices they offer.
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are very sorry to hear that we did not meet your expectations. Could you please let me know your order number so that your questions can be resolved soon? If you have any questions, please feel free to contact us at [email protected] or [email protected].
Have a nice day.
Best regards,
Tidebuy Team