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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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Fast shipping. User friendly website. Great selection. Great quality.
Highly recommend!
Purchased 3 tops and the quality were equal to if not better than retail mall clothing. Even my husband said they looked good on me (especially when I didn't spend much for them). Will definitely purchased again.
I had been looking for a wedding dress for 2 months. So glad I found Tidebuy. I love the dress. The quality is amazing. I sent them an email to make a few adjustments and they made it perfect. I will definitely recommend Tidebuy to my friends. Thank you so much!
We ordered my daughter's wedding dress from tidebuy after trying on many dresses at bridal shops. The dress my daughter wanted was over $1000 dollars and it really deserved.
Absolutely gorgeous outfit! It was too big so have returned and ordered a smaller size but absolutely love this item! Brings out all your curves and the colour is the perfect shade of blue. Highly recommend!
Nobody should buy anything from this site. All the things they're selling are fake. Very very lowest quality. All the items I bought from them I can't wear them because of its low quality. Some are like rags. What see and ordered on their site is not what you will see when get it. The materials are nonsense and rubbish. The sewing too is too local. I can't even rate the site at all cos they are scam site.
Dear customer,
Thanks for your review here and we are so sorry that we didn't satisfy your expectations. We've reflected your problem to your exclusive customer service on our side, and they will contact with you as soon as possible. Thanks for your cooperation.
Have a nice day!
Best Regards,
Tidebuy Team
This site is great
Simply ordering
Very fast delivery
Items is very good quality and the same as in the picture
This website is a scam. My order was made on 01-09-2016 and my stuff are not yet shep. My last status of my order given by them was on 01-******* and today is 01-22-2916. They took my money within seconds and it takes them forever to ship my order. Sucks!
Dear customer,
Thanks for your review here and we are so sorry that we didn't satisfy your expectations. We've reflected your problem to your exclusive customer service on our side, and they will contact with you as soon as possible. Thanks for your cooperation.
Have a nice day!
Best Regards,
Tidebuy Team
I love the dress style and the color. Quality is perfect. I've been a Tidebuy fan for a year ago and I like the special discount. They gave me a $10 coupon. My last purchase was last month and I bought two coats.
This company has the best customer service among many online shops. They are always nice, helpful and don't play dumb, when you need some help.
I didnt get in any trouble with them so far. I received my beautiful dresses from them, I believe, tidebuy is one of the best shops from China, The prices are much cheaper than usual.
I really like shoes, with this site I ordered them because I was in their appearance immediately fell in love
Very quickly they arrived and they live even better. They are very comfortable and constantly wear them
I recommend!
Ordering on Tidebuy won't just bring fashionable pieces into your closet but it will bring quality. That's what's most important when ordering and wearing clothes!
You will find it on this site!
I love so much of my party dress from tidebuy, this is the first time shopping here and will definitely come to next time if I need. Thank you, I think...
Great experiences when purchasing from tidebuy. All of my orders arrived on time and never made me disappointed. I think, I'll buy more from them. En. Will also tell tidebuy to my friends.
Despite the gut I squeezed into the dress I am very satisfied with the service and quality of the goods. Used before and will use again as love the variety of items available.
I ordered a top and it was delivered 2 days later. It was extremely fast for a standard delivery. Very happy with this site from start to finish.
I absolutely LOVE this dress site! The best I have found so far! I love the quality and selection, and the customer service is great! So, what are you waiting for? Join today!
I bought a a cropped d jacket. It fits a looks beautiful. It was on a standard free delivery (3-7) days I got it on the third day. Tidebuy sent me a messages through out the process. I received the message to say the it was with the courier and within an hour I had it. I will definitely be using tidebuy again even the name. Is great it certainly describes what it is.
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
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Dear customer,
Thanks for your review here and we are so sorry that we didn't satisfy your expectations. We've offered a full refund for you and may receive it in some days. Please check your emails box for more details. Thanks for your cooperation.
Have a nice day!
Best Regards,
Tidebuy Team