Tictacarea

I give zero. I ordered watches Christmas gift for my little kid on Nov 2020. I didn't get it yet and they do not responding to my emails. They provide me tracking number which shows only label created they even didn't ship my items. I will call my credit company to get refund due to not responding. I really had worst experience whit them.
I wrote several emails I tired no responded. I really disappointed.

My story starts like this: i bought a watch from them 1 and half month ago. I said first time is a problem with shipping during the covid situation, and i try contact them for some more details but nothing happens. No answers at emails, no answers on the phones, nothing. I have much better experience with private sellers from another sites like Ebay, AliExpress etc.If you look at site description you will say is a very good place to buy but at the end is just a scam. Please stay away for your safety

Please don't buy from this company. As soon as they received your money and shipped out the order, the customer service basically ends there. If your order is delayed or didn't arrive in the time frame, they will keep telling you that they shipped the order on time and there's nothing they would do. They will blame you for choosing free shipping and it's not their fault. Even if you ask them to do something they will say that that's what you get for choosing free shipping. And yes they offer DHL service but the price is very expensive and the overall price will not be cheap anymore. Stay away from this company.

I have been waiting since May for 2 Lladro statues. According to TicTacArea, they arrived in the US in June. I was asked to check with USPS and US Customs to locate the shipment, and all searches that I have made failed to provide evidence of their arrival. Initial communication with TicTacArea was prompt and appeared willing to help. Presently, no one has responded to my numerous emails for proof of shipment making it to the US, or replacing the missing shipment or just refunding my money back.
VERY DISAPPOINTED WITH THIS COMPANY.

Disappointed. I ordered my watch back in May 2020. I understand with covid there would be less than optimal delivery times but I was willing to wait.

Fast forward to May 25, it shows my packaged is sitting in Canada. It is now October 2020 and zero updates.

I've reached out to CEO Juan several times and was told because of covid I would have to 'wait'. He even offered me he'd open a claim/investigation on my package but was told to wait a week. Fast forward a week later, he now tells me everything must be backed up at the border and hasn't told me if he's open a claim yet. Again, was told to wait and directed to their own tracking site that it has landed in Canada.

I voiced my concerns that I believe the package may be lost but he told me otherwise. I contacted Canada Post and on their end it's considered still 'inbound'. If the CBSA has received it, it would at least update on the website that it's under review.

This was back in July 2020.

I kindly asked him again early September how long I am proposed to wait before opening a claim because now it's getting ridiculous. Keeps saying he'll ship me a new product and now its out of stock. (I have all the several emails exchanged)

I've received many packages from other countries including Spain within a month. It's almost half a year and I'm getting no help from this company. I've been extremely patient and understanding considering the times but 7 months? How long do I have to wait before it's considered lost? Juan refuses to give me a refund no matter how many times I ask and insists I wait for a new shipment because now the product i bought is out of stock.

He refuses to compromise and offer me another watch after making me wait so long.

I can't even receive a refund because they don't use PayPal and that should be a good reason why not to buy from this company. This company isn't willing to help a paying customer.

I bought a watch from them in December, 2019.

I got it almost a month later, and in just 2 weeks the back lifted off.
It's a smartwatch.
And it would no longer charge.

I tried returning it to them in March, and after paying $30 and waiting 5 months, the post office tells me that customs tried to contact the seller and failed, so the package is returning back to me.

So now the watch is still in transit back to me, and I'm out of pocked $330, and they're just saying
'It's Customs' fault, we weren't contacted'

Don't try to save a buck because you'll just get scammed.

MY ORDER IS GOLUUFOAL placed on 2019-12-02 13:55:47

1 month for nothing, the item was in stock at the moment of purchase, and immediately I got a email that says: we don't have at the moment the item due to lack of responsibility of a third part... etc etc bla bla, then wait 1 month (point is they don't have the items, and that piss me off a lot, any one can open a shop and when people buy a product then they'll buy it from a third part and make profit of it Lie! Cause is a fake stock, there's no stock! I ask them wich watches they have in stock for shipping and... no answer... only good thing it is supposed that my refund is on its way. Let's see..

Absolute waste of time and money. Do not purchase from this website. It has been over 8 weeks since I placed my order and still no sign of item. Tracking number has not provided any updates in over 6 weeks. I have contacted them numerous times and they have offered zero help and are in fact very rude. There is zero accountability on their part and they don't even pretend like they will attempt to offer any help. I keep getting the same useless information: a link to the tracking website that hasn't had any updates in well over a month; and a statement that they can't and will not do anything about the situation. They keep blaming it on delay because of COVID, however I have been receiving items from other countries (including China) at a respectable rate. So, if you are lucky enough to receive your order, that is dandy. If you do not, you are SOL because they will not offer any help whatsoever. And because they do not use an accountable pay service, such as PayPal, you basically have zero protection as a consumer. Do not waste your time or money on this website, absolute garbage.

I have ordered a watch(Booking reference: AVLMKOZYI) (cost me 450 euro) from this site in October 2019. However, at mid-November, I still not received my parcel and I asked the site to check it out for me and I asked them what if my parcel got lost? One of the person had replied me that this had never happened and claimed that if this happens, they can lodge a claim for me and let me wait until end of November.

However, I did not receive my parcel and contacted them again in early December via online chat about this. Then they ask me to send them an email with my order number which I did straight away. After this they didn't reply me with any process. I have been sending them a few emails, they didn't reply me at all. Until now, I didn't receive anything and got any responses from them. It is now 3 months.

I have posted this up to Trustpilot to report them however Tictac area asked me to remove the review and promised me to handle my case. But they didn't, they reported to Trustpilot that they didn't receive my order so they offline my review even I sent trustpilot evidence of my order they didn't reply at all.
So now, they took my money and didn't send me anything.

DO NOT TRUST THE SITE, YOU WILL NOT RECEIVE YOUR PARCEL.

In may 2019 I bought smart-watches Fossil Sport FTW6022 at tictacarea.com as a present for my wife.

Firstly all was good - we receaived watches in about two weeks and were completely satisfied. But in two or three weeks of using - a part of watch case was broken. I wrote to tictacarea and send a photo. They told me to send watches back for repair.

In the end of July we sand back the watches and in the middle of October we got it back. Total time passed from departure to arrival - 84 days - it's rather long I consider because in my country garanty repair can't last more than 45 days.

But the problem is that after getting watches from repair we can't turn it on. It doesn't react on charging - we tried many times and for several hours.

I wrote to tictacarea.com about it - they adviced me to try another charger. But I got no other charger - it's unique for Fossil smartwatch and I coudn't find it any shop nearby.

I wrote to tictacarea.com one more time and asked for another decision or money refund. And got no answer - fist time I wrote October 25, then October 29 and the last time - today November 6.

Although I hope that we can resolve the situation - the next time I'll prefer to buy the watches at other place not to be alone with possible problems.

My order number is NRBWFOXWU.

I'd read some of the negative reviews from others (more in relation to shipping speed when bought as a gift) which i considered but i went ahead with the order anyway based on all the good reviews.
I found the prices were excellent, communication pleasant, friendly & polite & shipping speed totally fine.
Questions i had were answered promptly & in a more 'human' way than most companies out there.
I managed to track my order until it arrived & when it did, it was wrapped nicely that it would've been more than presentable as a gift.
The watch itself was in perfect condition.
I wouldn't hesitate to buy again in future if the need arises & i'd say to others that the site is a safe bet.
Very pleasantly surprised overall - one of the better experiences i've had buying online.
Thanks juan :)

This is a legit online store based in Spain (from what I read) that sells brand name sunglasses, watches, etc. at a discounted price. They offer free tracked shipping on almost all items. Items arrive fairly quickly and I didn't have to pay duties or taxes which is always a bonus.

I purchased a pair of dior technologic sunglasses and paid about $200 less than what I would have in store.

I gave 4 stars because they do not accept PayPal as a form of payment and they charge in pounds even though they allow you to change the currency on their website, purchases will still be charged in pounds.