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We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
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Picked up tickets at will call and they didnt work, apparently the original owner of the tickets had duplicates and either sold or used the other copies. This was a common problem for this particular show and something Tickpick needs to resolve in the near future. However customer service was very prompt and as there were no other tickets on tickpick, they reimbursed me in full for the Stubhub tickets I had to buy that were twice as expensive. I hope they charged the original seller the difference in price.
I was really afraid that my tickets would somehow not be accepted at the gate because they were just such GREAT tickets at a good price. But TickPick was there to answer questions, offer their guarantee, and there was no problem whatsoever with my tickets. I got to see a once-in-a-lifetime up close show by Keith Urban that will stick in my memory forever.
I purchased two tickets for Radiohead July 14 at MSG. I received an email from Tickpick confirming that our tickets would be mobile tickets and sent to my mobile courtesy of my Ticketmaster account.
Yes the tickets were transferred soon after the purchase, but my Ticketmaster account indicated that the tickets would be mailed to me?! What a joke! False advertising to say the very least. In complete contradictiom to the confirmation email from Tickpick indicating mobile phone accessible tickets. We are coming from Australia to NYC to see Radiohead as part of our vacation so imagine our panic and horror at finding out on July 13 when logging onto my Ticketmaster account that we did not actually have mobile tickets! It took a 30 minute international phone call to Ticketmaster in USA at a cost of 44 cents/minute to rectify this.
This is not acceptable. And I am being too kind to say that. Paper tickets being sold as mobile tickets. Appalling.
We purchased 4 tickets to an Astros game and it was so easy through Tickpick.We had great seats and a great time. There are no hidden fees, what you see is what you pay. I would highly recommend Tickpick.
This was my first experience using Tick Pick and Ill never buy tickets any other place again! So easy to use, as well. Find your tickets, pay safely, and your QR codes arrive well before the event. Very happy Tick Picker here!
TickPick sent tickets with aisle number and some sort of code that we assumed were seat numbers. At the venue, we were told that wasn't a seat number and we have no seats. We drove a long way and did not get to see the sold out show. Meanwhile Tick Pick took our money and did not provide any tickets
My apologies for the delay Robert, and this does not sound right at all. Would you kindly send an email with your order number to [email protected] so we can dig a little deeper. Thank you.
Concert was cancelled. Why is it our fault?! Its not. So why dont we get a refund? Good question! They blame their Policies & Procedures. Dont waste your money as we did ours. Terrible terrible company!
When events are fully cancelled we issue refunds ASAP. On the other hand, if events are postponed then you will have valid tickets for the makeup date. Postponed events cannot be refunded however, you can most definitely use our platform to list said tickets for sale. Please reach out to us with your order number if you did not receive a refund for a cancelled event.
I got the best price of any ticket broker with these guys. But it came with a teensy little catch: no tickets were ever delivered. Hilarious. Not like I spent $1600 or anything - Oh wait, I DID! The service folks are hilarious too - they say "call us anytime, we're here to help!" Think they helped me get my $1600 back?
Long story short. I bought a 'will call' ticket, got a receipt for a 'will call' ticket, went to the game and there was no ticket. Came home and after searching the internet, to find contact information, tried calling them, only to hear music and then hear the phone go dead. Tried to email them. Got a response but it sure wasn't timely. Meanwhile, I found an email from them in my junk email folder that had an electronic ticket (product substitution). They at first tried to tell me this was my problem. After 3 emails, I think they realized they did not deliver as promised and gave my account a credit. So if you are going to use this service, realize that customer service is not up to par, add them to you email address book (to keep any last minute changes they make from going into your junk folder), Adding their telephone number to your phone just in case, but my experience is that the telephone is not adequately manned. Realize emails also are very slow.
My previous use went flawless, this one went horrible. Just be aware that they may do a "switch-er-roo" on you and you may not know it. Keep a smart phone with you, check your junk email folder. If you need to contact them, don't expect any timely response.
Good Luck - Hopefully what happened to me won't happen to you - Just be prepared in case it does
There was supposed to be a ticket for me at will call window. Was there for an hour and a half before the game and the ticket never came. Went to the stadium (cost of parking and my time) for nothing. I have called the credit card company to put a complaint in. We'll see what happens. Don't use these guys unless you want disappointment and wasted time and money!
Update: Found a number for them. I called it. Went to music and then hung-up on me.
Seems like a bad omen to me - no customer service. Stay away at all cost
I showed up to Taylor Swift concet and they said my tickets had already been used!... drove 3 hours to take my 13 year old. What s disappointment... they sent us to another window and hope the scanner said the same
140 dollars waisted... I heard it was happening ALL NIGHT...
It took so long to get my ticket I wound up having to buy another ticket from stubhub to go to a Yankees game, so the ticket I paid for at this outfit went to waste. Customer service was responsive, but a joke; telling me to wait until it winds up getting to me online isn't service.
My tickets didn't arrive. Tick pick refused to refund or offer alternative tickets. It isn't worth using this site - I lost a lot of money on these tickets.
I have used tickpick several times so far. It's is the best ticketing site that I've ever come across. Customer service is good, easy transactions and more importantly tickpick is healthy for my pocket too. Highly recommended!
I am excited to try out this site to buy tickets for a game, the process was as easy as can be. Their site is easy to navigate, and they rate tickets based on their quality. Highly recommended!
I accidentally booked the wrong date when booking a theatre show. I emailed customer relations and explained the problem and I was able to change the date. I did have to rebook and pay in full, but I then had the original booking fully refunded. This is a great help as otherwise, I would have lost a lot of money and not been able to attend the show in October. TickpPick was very helpful and I had quick responses to my queries. I was able to do the purchase smoothly and painless. Overall, it was a positive experience. Thank you
Kudos to tickpick... my third time buying my ticket from them... I've never been disappointed... I've also referred my friend and his experience was awesome too... Please keep up the good service!
This is the fourth time I will be using Tickpick Services and It has been incredibly outstanding. There are the best Ticketing service client that I have used so far, Excellent service delivery. I will continue to use their service because TickPick is the best!
Think Ticket, Think Tickpick.
I got really lucky one day and signed on to look for tickets the day this show opened their ticket reservation link. I was able to snag four tickets! It was such an amazing experience that I highly recommend everyone to try. The check-in is very simple.
You grab your ticket number and come back a couple hours later for the show. Great experience Great App, Highly recommend.
For a second, I thought it was over. I thought I could never make it to the concert. I thought I was going to screw up the surprise package I have for my girlfriend because I have already told her we will be going out and the concert happens to be the one she has been dreaming about for awhile. Tickpick came through when I had little hope left. I got the ticket the exact time it was promised and amazingly at a lesser price than expected. I do not think there is a better site to keep anyone safe from disappointment than tickpick. I will always be a number one customer here.
They sent me the wrong tickets - I had clicked on the game I wanted but when it rang up, it rang up for a different game, and then when I went back to the tickets I was supposed to get, they had jacked up the prices for them. They refuse any refund or exchange for the tickets - only said I could resell on their site... how convenient. Use another site. There is a reason why they don't charge a fee.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicky,
Mobile transfers are something every secondary market has to adapt to. We are not affiliated with Ticketmaster nor do we prefer this method. Mobile transfers are a recent addition to the ticket industry and this is where everything is moving. Pretty soon, everything will be mobile. This is primarily done to combat fraud. Unfortunately, we are at the mercy of those who distribute the tickets. It is for this reason we do not guarantee delivery method. We guarantee on time delivery for all of our confirmed orders and will tireless work to deliver your tickets. I cannot thank you enough for adapting to situation. My apologies for any inconvenience.