TickPickReviews 5,069

Use this app 1 time for 3 tickets to a local concert this past summer. That went well and tix worked fine. I have not used the app or looked at the app since. Well last month I get a credit card statement and there's a charge for tick pick of $177! I have not bought anything from them and here some random charge on my card for 1 ticket to a concert I wouldn't go to and sure wouldn't ever pay $177 for 1 ticket! Ugh... called them, no help said I had to dispute with my credit card. Called and opened a dispute with credit card company and they say since I have used the merchant before that I have no recourse... ummm WRONG! This business is a scam and is not secure if transactions can go thru on your phone app unknowingly! I will be calling and disputing this further. They kept my credit card info on file and allowed it to be used without my knowledge. Stick with buying tickets from the venue or Ticketmaster, or box office... saving a lil money is not worth the headache this merchant comes with!

Bought tickets months ago for loge seats last night. At the last moment, I received a call stating the tickets were not available and if we tried to use them we would not be admitted. They offered replacements in the upper balcony. No refunds due to being lesser value tickets. They stated construction at the venue. Checked out the not available seats the night of the concert and saw no construction. The original seats were right there. Sorry tickpix never again.

They say they will make things right but that's a lie. They sold me "Sun Deck" tickets to a Thomas Rhett concert. When I got there I was told I needed a wristband and only the original purchaser could use. After "investigating" they said I did not need a wristband. Really? Because they wouldn't let me into the Sun Deck and had to give me different tickets. Advice to Tick Pick, don't cause your customers stress then accuse them of lying. I will NEVER do business with this Stub Hub wanna be company again. I am a teacher of 21 years and have a husband that's a retired vet. Shame on you for letting your customers down. I paid $166 each for tickets that I was unable to use!

My sons 12th birthday was 3 days ago and all he wanted was to see his very first MLB game and the Houston Astros play. I tried Vivid Seats, StubHub, and Ticketmaster and others... although I found the same prices, the servicing fees were outrageous! I wanted so bad to make this happen for my son, but knew I couldn't afford these costs/fees for myself, my husband, and our son.

I found TickPick in a google search, saw that there were NO SERVICE FEES, searched for tickets, and found 3 seats on the first baseline... 2nd ROW! When I selected them and went to checkout. I noticed the cost almost seemed too good to be true. I was so desperate to make this happen that I just clicked "purchase now" and didn't think twice.

Then. Those little voices on my shoulders started causing doubt in my mind. So I started to read the reviews. My heart sunk. I read so many unhappy people with this service... I completely doubted the decision I just made. However, I did see some really good reviews as well that I decided to "stick it out".

THANK GOD I DID!

TickPick completely came through and DID NOT DISAPPOINT! The excitement on his face and in his voice were all I needed to know that I made the right choice on tickets! He had the best time of his life, had amazing seats, he got to meet his favorite Astros player while signing autographs (Jose Altuve), and although the Astros didn't win... it was a night full of his first MLB experience memories with his parents!

TickPick, THANK YOU from the bottom of my heart! You made my sons birthday the best yet! We will definitely use your services again and again!

I bought tickets a couple days prior to the game. Got several emails about tickets being processed, etc... But NO tickets! Had to make other arrangements at the game to get in as they never showed up as promised and "guaranteed". Unreliable able and out money... hopefully can get a refund after non delivery

I purchased tickets to Earth Wind and Fire at the Hollywood Bowl back in August for the 9/14/19 show. Everyday, I checked for at least a month, tickets were in my email which I saved in a folder marked "show tickets" with barcode.
Day of concert, I worked the day, got too busy to check my tickets until I arrived almost at the gate I decided to check... no tickets, no barcode, I kept getting routed to their website to make new purchase. What a disaster! DO NOT PURCHASE FROM THIS SITE!

I recently discovered TickPick (summer 2019) and I decided to list some of my tickets for sale. I was attracted by the 10% seller commission and the $0 fee for buyers, which would allow me to lower my asking price while still earning money. I did make one sale, uploaded my tickets, and now I must wait several months for payment because TickPick does not pay Sellers until 2 weeks after the event. Strike One. On August 13, with absolutely no warning, TickPick suddenly raised their Seller commission to 15%, which is the same as StubHub, thus eliminating any reason to use TickPick instead of StubHub to sell tickets. They did so effective immediately for listings placed on or after 8/13/19. Strike Two. Looking at my existing listings, placed for sale prior to 8/13/19, all my seller commissions showed a 15% fee for TickPick (and no longer the 10% as when I listed the tickets for sale). This contradicted their own policy. Strike Three. I wrote numerous e-mails, about 7-10 in all, over the course of several weeks, and initially I did get some replies from one person. However, the replies mostly quoted the new policy without addressing my specific questions. Strike Four. Finally I called in and spoke to a rep, who was brand new, and we were on the phone for at least 30 minutes. I had to explain TickPick's own policies from before the change and after the change to this rep, who in the end said someone would look into the matter and get back to me. That was a few weeks ago. Strike Five. I have now pulled all my tickets from TickPick and am selling them elsewhere. I would love for TickPick to succeed, but I now doubt they will. Yes, I did make one sale, but I have not been paid yet. Their "customer service" is terrible and management does not seem to be much better.

I've used this company several times and had pretty good experiences. Last night I bought tickets to a concert and they turned out to be parking passes at $33 a piece. This was not under the parking pass section and but the actual concert section. This is GA grass seating that I was looking at. On the ticket section it did say park but I've never been to the venue and didn't know if maybe that is what that section was called. I contacted customer service and he told me my only option was to resale. I don't know how I can sell $33 parking passes when parking passes are going for $10. What a scam.

I think all sites should show you actual ticket price, but I've only seen Tick Pick do it. I've purchased tickets at least eight times from them, for an out-of-state show, a local show, and multiple group tickets for college football games, never had any issues. Other sites make you go all the way through check out to show you their additional fees - and I've seen them be up to $55 extra per ticket! I always get the tickets on time and with no issues.

Customer service is also everything they should be. They actually answer their phones, and if there is a problem with the phone system, you can email and they will get back to you in the allotted time. (Great service from Drema!)

Great job Tick Pick!

Bought a ticket to a Rangers vs LA Angels game -Front row just off home plate. Drove 3.5 hours to Dallas, bought a parking space enroute during a stop for gas. I noticed that I had multiple copies of the parking pass when I presented it to park - didn't think anything of it. Got to the front gate -NO TICKET-. I did not get any notice that they had not received the ticket. When I called TickPicks I discovered I not only did not have a ticket I had purchased 30 [THIRTY PARKING SPACES] $330. When I simply selected a parking lot and clicked purchase. I still have no idea how. I had to fight with a supervisor for over 30 minutes while still outside the stadium to get them to commit to giving me a refund. So no great seat and no ball game and an enormous headache all thanks to TickPicks. NEVER AGAIN. I would have been better off with a scalper.

Purchased 2 tx for Hamilton in San Francisco for 11-20-19.
$1000! Purchased in July, never received the TX. Sent email to them, they responded the earliest we would get out TX was 11-18-19. This is outrageous!
Their own guarantee states "you will receive your TX in AMPLE time before the event. Is this ample time to anyone out there. Also this show is 300 miles from where we live, we need to leave on the 19th, one day!
We want a refund, TickPick have violated their own Guarantee!

Bought 8 tickets to a college football game this am. Got a message the tickets had been transferred to me by email. Then 3 hours after I bought them got an email telling me they were cancelling the sale because they could sell the tickets for more money to someone else. There website says "All sales are final - no refunds or exchanges". Same with the on hold message on their phone line. But apparently they are not final if they can get a higher dollar sale AFTER they have charged your credit card. All their guarantees are WORTHLESS - they are dishonest scam artists. Do not buy tickets from these clowns. The photo shows the message I received that the tickets had been transferred to me ( as in transferring ownership of the tickets - past tense). Three hours after they transferred ownership of the tickets I HAD PAID FOR they decided to take them back. Taking back something I paid for and owned against my will after the transfer is THEFT plain and simple.

Absolutely the worst place to buy tickets. Stubhub and others send your mobile tickets instantly. Ordered NY Mets tickets at 10am for a 110 game. Promenade level which is nosebleed. Panicked at 1230 when no tickets delivered and no cuatomwr service reaponse. Teied 2x by phone. 1240 tickets arrive. Had I waited for them would have been late to game for sure. Of course, no refuund since they delivered the tickets. Unacceptable in most situations where lines and other logistics prevent you from just waiting until Tickpick feels like delivering the service.

I was trying to buy concert tickets, I put my debit card information within the website to get the tickets. All of a sudden a pop up ad said "the tickets are unavailable, the money will be in your account in 24-48 hours." It has been over a week of me trying to get my money back, and I never received the ticket. I even called multiple times and emailed them. I did get a response back once saying, "this was not the email you used to purchase them. Just keep waiting for the money to show." I emailed them again after and never got a response. This place has been the worst experience of buying tickets, truthfully. Be careful with this site.

Went on TICK PICK on Sunday to purchase tickets for a play on Broadway. A screen came on with two other options and BROADWAY. (No theatre name nor city.) I clicked onto BROADWAY. SCREEN OF SEAT DIAGRAM appeared along with prices when you scrolled down. I clicked onto the seats I wanted. AFTER I paid, theater name and location appeared... BOSTON. I was in NYC. Called immediately, first put on perpetually hold, then a recording came on that there was NO ONE to help me. Mind you, this was at 10 AM and the play started at one. I've emailed"Donald P", but he's useless. Insists there were "no technical issues". I guess he doesn't consider NOT telling the customers (victims?) the venue important or a "technical issue". BTW the purchase confirmation states your purchase is 100% guaranteed. Guess it's not!

I stumbled upon TickPick website while searching for tickets to see Hadestown. The first thing you do after creating an account is choose the event. The second thing is choosing the performance date and time. Then the system brings up a list of available tickets. I had only one date that was possible for seeing the show and I selected that date (note that I was VERY careful to select the correct date from the list). Unfortunately, I later discovered that the buyer CANNOT CHOOSE THE DATE until the browser wheel stops spinning. I clicked on August 1st, but didn't notice that the page hadn't fully updated. After I made my $1014 purchase, I realized the system chose a July 27th performance date. I'll be in Florida on July 27th and TickPick won't provide a refund. I understand that the seller doesn't want a false sale, but I had no idea that the page was not finished loading. I'm trying to resell the tickets, but with only 2 days left, I'm not very confident. $1000 is too much to money to just lose. I'm NOT a happy camper.