Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Ticket Offices Reviews Summary
Ticket Offices has 211 customer reviews and ranks 335th in the Tickets & Live Events category. Common review topics include customer service, face value, service fees.
Tickets to a Formula 1 event where sent in electronic format six hours AFTER the event had started. Plus the tickets that were paid for and confirmed were substituted with cheaper tickets at a completely different tribune location. Customer service unresponsive. Terrible experience.
Anybody hear about the pandemic that hit the planet? Most, if not all major companies have made adjustments to accommodate the limitations created by the pandemic. This company simply refuses. I have called multiple times trying to either exchange or refund my tickets and all they do is argue. Their customer service is horrible, they keep interrupting me and refused to escalate the situation. I'm leaving terrible reviews anywhere I can and will never use this company in the future.
Spent $900.00 on tickets 2 years ago. Tickets were misplaced and concert is finally happening. 10 calls to their office to hear they are working on it. Did absolutely nothing. Once they have your money you are screwed. 0 stars.
Hi John, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please DM us your Order ID and email address and we will respond with the next steps. Thank you.
ABSOLUTE CROOKS! I would give negative stars if possible. I am 48 and this is the first bad review I have ever written. After the event we had tickets to was rescheduled a couple of times over the last two years, the event was cancelled. I was NOT notified of the cancellation and they will not give me my money back... only a credit. THE WORST CUSTOMER SERVICE EVER.
Hi, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
See reviews of sites as you browse!
Get the Chrome Extension.
They refused to provide a refund for tickets purchased in 2020. Almost 2 years later we received an email offering a refund if we contacted them within 7 days. However when we tried to call the number provided it was very difficult to get through to an operator. We missed the deadline by 48 hours and only then were given a credit towards another event. They had our money for almost 2 years but only gave us 7 days for a refund. We did use the credit towards another event, however we could have gotten much better seats for less using a different website.
Hi Mary Ann, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please DM us your Order ID and email address and we will respond with the next steps. Thank you.
When they are are on the phone with you they try and sell you better seats using there discount, yep
I should have red flagged then! Paid extra for the tickets then never received them the event got post lobed and still waiting for refund or credit
I am tell everyone do not use this sight the reviews they have must be false they cannot be true it's a a horrible service use another one
Hi, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
Posted a review about 2 weeks ago about not being able to receive a credit or even talk to someone about my issue. All you get is a computer animated response, even to my last post, promising to "look into this matter at this unprecedented time". BS! Haven't heard a peep. Scrolled thru other reviews, and everyone with an issue gets the same response
Hi Adam, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
I bought 4 tickets to Tim mcgraw. Concert got cancelled and they still have not refunded me. Been over a year. I've tried to contact them multiple ways but no luck. This is terrible customer service and support.
Hi Chat, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
Re: Order #*******
Update on 1/13/21
I have CALLED THIS COMPANY MULTIPLE TIMES NOW. Each time I am told they will process my refund to my paypal account, then the "customer service agent" tells me they need to check with the team that processes that and placed me on hold for 30min - 3 hours and then hang up on me. THEY WILL NEVER ACTUALLY HELP ME OR REFUND MY MONEY. Their phone number customer service is a JOKE!
12/22/2021
After SEVERAL attempts since the 12th of December, I finally reached someone through their phone number. I was told that they are "processing". A refund. When I asked for email or mail documentation of the refund process and timeline they gave me a runaround staring that they "couldn't" send me anything and then said they wouldn't. The customer service agent was incredibly rude and spoke over me the the entire time. Repeating that it would be 7 days that the refund would happen in and then told me it was 7 weeks it would happen in. Then he told me it would be done on the 30th of this month. When asked about speaking to someone in the department processing the refund or a manager or someone who could help me with getting the documentation I needed, he again REFUSED to answer my questions and talked over me stating rudely "It's a process and you will wait." All I am asking for is an email documenting the policy and the timeline for when the refund will happen.
This company is WILL STEAL YOUR MONEY and you will be left dealing with trying to get it back and filing a dispute or counterfeit dispute with your bank. At this point I have NO other choice but to file that, as TicketOffices.com is clearly a SCAM and they are selling fake event tickets for dates the shows aren't happening on. They stole $700 from me. The WORST unethical company I have ever encountered.
Also they will respond to ANY post with the same cut and paste "Message us to help you" and NEVER follow up on it!
Hi Gretchen, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
I purchased theater tickets on 03/02/20 for the amount of
$412.56, Order #*******. The event was supposed to be
06/06/20 but was cancelled due to the pandemic. Their website
States: "For all customers who have purchased tickets for events
That have been cancelled due to the COVID-19 pandemic, we will
Provide full compensation to you. We will be sending emails to
Our canceled-event customers with specific information. Given
The number of events being cancelled, please allow sufficient
Time to receive this information."
Their customer service emails are saying because we requested refund after 7 days of purchase
That we are not eligible for refund. However, due to the pandemic
There was no way of knowing this event would be cancelled.
They are also claiming that they sent a correspondence with
120% credit for this on 05/30/20, but we never received this.
There was also no way to access this information from their web
Portal. And they are sayin the credit expired on 11/30/21.
We also have never been able to speak with a human over the phone,
Because their customer service number does not enable us to.
Hi Samantha, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
The concert canceled because of Covid-19. They provided a "store credit" good for 18 months. I haven't been able to use the credit because their have been no concerts in my area. They should extend the credit it or refund. They has so far refused. $218 down the toilet thanks, Ticket Office.
Hi Stephan, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
Bought Billy Joel MSG tickets right before the pandemic. Then a reschedule happened. Then TicketOffices sent me new tickets. They didn't see right, so I asked them to validate them. They just kept shuffling me around to agents. Got to the venue and they were in fact, fake tickets. I've opened a case with TicketOffices, but they will not get back to me. Avoid these scammers!
Hi Robert, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
I am not going to say TO is a scam but they certainly do not have integrity. I started calling several days before my event and learned of an email address error. I was told over and over that the error would be fixed and my tickets would be delivered. After the event, I was told that those were merely requests and that they never claimed they would fix the issue so tough luck, it is your fault. Too many good ticket agencies out there, USE SOME ONE ELSE.
Hi Steven, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
I purchased my tickets to Rufus Du Sol on 11/7/2020 for the show happening TODAY at 8/11/2021. Don't mind that I missed out on selling these tickets for a profit of $600; instead, I STILL do not have the tickets in my possession. I was on the phone and chat with them for TWO HOURS yesterday and was falsely promised I would have my tickets. "We stand by a 100% buyers guarantee" is all I kept saying. Well now it is the day of the show and I am back on the phone again to get my damn tickets. Utterly insane that I purchased these tickets 9 months ago. I am now sitting here waiting if I will even go to this show and have already asked someone to go with me.
DO NOT USE THIS PLATFORM. I will never, ever again think twice about it.
Hi William, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please email us your Order ID and email address at [email protected] and we will respond with the next steps. Thank you.
This company is an absolute ripoff, I purchased tickets to a yankee game that was postponed to a date I was unable to make. Ticket offices did a double shrug and said all sales final, better luck next time. So if you you are into gambling, go ahead, support this business.
Hi Nims, please send us your name, email, and order # via email at [email protected] so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
Can not speak with anyone at this company and will not return emails. They have had my money for over a year with no refund! Beware!
Repeatedly tried to contact the vendor through email, live chat and phone days prior to the event due to issues with ticket delivery.
NO RESPONSE
I had every intention of going to the event, I just couldn't access the tickets and I needed help.
I will NEVER use this website again, I am disputing the transaction with my bank and I will make sure they NEVER get paid.
Horrible!
The fast and efficient service has impressed me. Within an hour, the ticket was sent to me. A secure and reliable website for purchasing tickets to various concerts near you from your place. Effortless process. Also, the great deals and discounts are provided which are cheaper than other.
Ordered tickets. Never received them. I have called, messaged, live chat to no avail. I cannot get anyone on the phone. Have to now dispute the charge with my credit card company. Do not buy from them
CROOKS! They will not give a refund on a CANCELLED event, instead, they gave me a credit to use at their TERRIBLE company! The face value of the tickets when I opened them was $103 and they charged me $168! The tour (Bad Religion) was CANCELLED and they tried saying it was postponed even though I sent them several links stating that is was CANCELLED.
https://www.metalsucks.net/2020/04/30/bad-religion-are-the-true-heroes-we-need-cancel-not-postpone-all-touring-for-2020-so-fans-can-get-refunds/
I do not recommend this place to ANYONE! STEER CLEAR!
Hi Liz, thank you for reaching out. The impact of the COVID-19 crisis has been devastating for many, and we remain committed to our customers during this time. Please send us your name, email, and order # via (private/direct) message so we can further address your concerns.