ThumbtackReviews 1,535

Thumbtack is screwing the contractors by selling them fake leads. When I post my ad on craigslist, I do business with about half the people who call me. On thumbtack, I quote on 30 deals, and only get hired once? That's bull$#*!. The people in my area haven't changed, and my business hasn't changed. It's the leads that are garbage. Also, it's odd that thumbtack doesn't have a CAPTCHA box that says, I'M NOT A ROBOT... That would stop some of the fraud, but they don't care about the contractor. $#*! them.

I have been a caterer on Thumbtack for about 2 years. One thing I noticed from the beginning was that the people who are making the request does not have to pay. I soon found out from countless would be clients that they just wanted to see how much it cost to cater and that they weren't planning a party. Some people said they were just web surfing and came across the name and tried it but with no intention of following up. I have made numerous attempts to ask Thumbtack to let the clients know this but they have done ABSOLUTELY NOTHING. Now, there is no hiring on Thumbtack for caterers and I am inclined to believe what some of the other professionals are saying and that is many if not most of these requests are made up. Of course Thumbtack does not lose money they are making money off the professionals. Very bad practice, like leaches sucking off your blood.

We hired a professional by using Thumbtack's website, which gave us "peace of mind" when it stated that they have a guarantee that protects the clients from damages caused by a professional hired on their website. Their website's set up is that for the client to believe that their professionals stand above the rest. That proved to be untrue in our case, when we hired a professional with fictitious recommendations and claims to have been in the handyman industry for many years.

The work performed in our home by Thumbtack's service member, left us with having to redo everything he was hired to do as he had no apparent craftsmanship in the installation of floors or bathroom vanities. He butchered the back of our vanity and hammered floors down that only required to be clicked in place. All the floor seal snaps were hammered and broken, which allowed water to penetrate floors. We followed every single step required by Thumbtack to show evidence and proof of incurred damages. This included receipts, cashed checks by the pro and pictures. We understood that their guarantee policy is to only cover for damages in the case that the professional does not reimburse the client. Our hired professional refused to accept any responsibility for his negligence that caused the damages. This dispute has now taken five solid months of numerous emails. When we all finally came to an agreement of payment to be made to us using the Thumbtack's Guarantee to cover our damages, it went back to more emails, yet requesting more proof and evidence of things they had already reviewed. The latest request from Thumbtack was for us to provide them with the telephone number of the person that helped us remove the damages caused, so that we could get the work redone. This is after Thumbtack had already accepted our receipts for Lowe's, Home Depot and hand written receipt of damages removal and the copy of the bank cashed check that was given to the person that did this small removal job. This request to obtain a phone number to call and confirm the work done was just unacceptable to us (very disrespectful) and it seemed as a way to keep prolonging a pay out. Please stay away from this company's "guarantee" facade and do read the small print that prohibits you from filing any type of class action suit. Basically if anything goes wrong with your project, you lose.

This company has no idea what its doing and if you have a problem, forget it. The answer is NO.

They allow Thumbtack members to leave "anonymous" reviews about your company. Which seems fine at first glance, until you realize that if the review has been made in error or is just completely unfounded or false there is no way for you to verify the if it was even someone you did work for. When you request additional information to prove the validity of the review or the claims being made by the reviewer, forget it, they won't even tell you if the reviewer marked you as hired.

My company has purchased over 100 leads from Thumbtack and we still don't have a single job from them. When you compare that to the amount of business we get from Angie's List, Yelp or Google. There is no reason to do business with Thumbtack.

Don't try and get your money back. Once you buy those credits that money is gone and they wont let it go for anything.

I have never been more disappointed with a company than Thumbtack. They force you to buy $25 worth of credits to participate and explain their advertise their "refund" policy as giving you any credits back if the receiver does not review your quote in 48 hours. Nothing about refunding the actual money is advertised anywhere! Want to ask customer service for help? They will cite you provision from a long document and inform you why they cannot help. Then ask over and over again if they can help. Poor customer service, poor company. Don't waste your time or money.

I have been a vendor with Thumbtack since its inception. At first, my company got a lot of jobs through Thumbtack. I am now beginning to see multiple requests by the same person at the same location but different dates. For example, I put in a quote for a date and that same person requested a quote for the next day. Yes, I am printing all of these emails out for a possible Class Action Lawsuit. In addition, where clients would at least view my profile and/or website, now, none of that happens and nobody responds to my inquiries.

Thumbtack knowingly allows fake vendors/pros onto their site to use up credits. This forces vendors to purchase more credits from them to drive up Thumbtack profits. Nearly every lead we received on the site has been someone trying to scam us.

DO NOT WASTE YOUR TIME OR SAFETY BY USING THIS SITE. Someone needs to file a class action lawsuit against thumbtack for the all the actions they have taken, just take a look at the reviews on this site and Google.

I signed up and typed in the wrong email... ok, my fault. I didn't get any offers or folks contacting me so I forgot about it. Until I checked my bank account. Those bastards took nearly 500 out of my account claiming people were contacting me.

I called. Told them the email was bad and well their attitude was you are SOL. So, I've contacted BBB; consumer protection and I may get an attorney.
I asked for a partial refund because it was partially my fault... NOPE

I hired Mike Remington of Johnston, RI for my bathroom redue. After reviewing the job Mike gave me several options and prices. Once I decided on what fit my budget and I bought the tile Mike started the job within a few days. He was easy to work with and made suggestions along the way. He made sure everything was put up to my satisfaction and even did a few things we originally did not talk about without hesitation. He is a perfectionist and very fussy about everything he does. Mike cleaned up daily and got rid of anything I did not want or need. I will be hiring Mike for any future projects. Highly recommend.