ThumbtackReviews 1,535

As a professional, I find this service unhelpful. Customer Service was very limited in their ability to resolve an issue. The pricing on the Instant Quote service is erratic and non-transparent. There is no differentiation in pricing between potential customers that contact the business versus customers that result in a hire. In some industries, there are a lot of "window shoppers," and this makes a big difference. Beware. I strongly discourage.

As a Photographer & Thumbtack Top Pro there was a time you could pull some leads, be competitive and get business. It looks like those days are gone. I really wish that weren't the case because I used to like it. Now they are blasting unlimited bids at a time. One lead just had 19 bids on the insights. I have a 20 reviews all verified 5 stars. What a disappointment. I did used to make money here. Right now I am down a couple hundred dollars without a good job from it.

Don't waste your time or money! This is a terrible service which has even worse customer service, they HUNG UP ON me because I was asking for a refund and refused to let me speak with a manager.

I had people just asking for contact information or my website which is already listed and I was charged $15 for each person who just did not look at my profile to find it. This adds up quick and not truly a "lead". We are on the losing end of their business model.

And Thumbtack customer service does not care! There live chat was equally as terrible.

And who's to say that thumbtack does not have a team of people just responding to your quotes to create money for them! SMOKE AND MIRRORS for sure!

January and February are always a little slow so I thought I would give this a try but oh my! Don't bother! And I don't even give them a single star.

There isn't a good way to make money on this website as a photographer. You can get lucky and hit a few shoots that'll make you money, but you'll end up spending the same in bidding for the quotes or paying more than you made.

Their model is this; you send a quote or have it automatically setup to send and if they customer replies in any way... you pay for the quote, which could be from $5-$50. This adds up really quick and most of the time you just get people that are trying to get a better idea of what's offered or trying to field the market and see if they can find a better price. You usually end up on the losing end of this model, thumbtack doesn't really care at all, they're making money on it and aren't going to change anytime soon.

Also, it's really skeptical when all they have to do is have a team of people asking bland questions to your quotes to create a payday for themselves.

Dont waste your time, save your hard earned money dont waste your time, save your hard earned money dont waste your time, save your hard earned money dont waste your time, save your hard earned moneydont waste your time, save your hard earned money dont waste your time, save your hard earned moneydont waste your time, save your hard earned money dont waste your time, save your hard earned moneydont waste your time, save your hard earned money dont waste your time, save your hard earned money

We have sent over 300 quotes, and we only obtained two DJ bookings for our troubles. It's a huge waste of money, as most people really aren't even interested in hiring.

We had perfect feedback from past customers we booked outside of Thumbtack on our profile. Someone I am quite confident is a former employee we terminated for dishonesty and unreliability has gone on a vendetta to discredit us. Thumbtack customer service does not care to protect pros from false reviews. This individual sent us a reply to our Instant Match quote.
See screenshot of the interaction here: https://imgur.com/4Izbzqt
I offered them a discount below the InstantMatch quoted amount, which didn't take into account they selected a low-demand date. They accused me of being a liar and using bait and switch pricing tactics. I attempted to explain to this individual many ways that banquet halls have the same discount protocol of offering a lower rate for off-peak dates, and there was no bait and switch by offering a discount BELOW the initial automatic quote Thumbtack sent. They proceeded to be rude and call me names. I explained I did not wish to do business with them due to their rude behavior. I never hired them. I never collected a deposit. I never even got a valid phone number or email address from this individual. They falsely marked me as hired so they could leave me a 1 star review for their event which is not until NEXT NOVEMBER.

According to the terms of use link Thumbtack support sent me, they are in violation of more than 1 criteria. Yet Thumbtack support insists they cannot remove the review, as it describes legitimate interaction by a customer. I again reiterate they were never a customer, and we go in circles. When I requested a manager, they informed me none was available and they would reach out to me. A manager never contacted me back. I continued going back and forth with their incompetent support team.

Thumbtack will take your money as a pro but not have your back when a lead attempts to take advantage of you.

Thumbtack made a ton of money last year, they are riding "the wave" and have artificially made it bigger. That wave will shortly crash in the next year. They are sending estimates to 15 people, the prices have gone up, and up and up. If you want to respond to a review you will see it but it will NOT SHOW UP. Just clear your internet's memory search your company on google, open your business on thumbtack and see for yourself. I listed only a few of the moves they have made. So why would thumbtack a company that was growing so strong be killing it's self? Well I think when the wave crashes and they killed it making $$$ they may switch to Homeguide - they are the same people, and they started that company not long ago. By the time they make the switch, they will have made millions $$$. Remember this is the same company that deleted all the reviews companies had a while back. Basically making the business start from scratch. By doing that it opened the playing field to other businesses making more money for thumbtack.

I decided to give this site a try and as a consultant I thought that the "leads" were real. However, after spending $28.00 per quote to sent to these "real leads" I got nothing. The closest I got was to one person saying they were ready but nothing came of that after I engaged them several times via the site. I think this is a complete rip off and would urge other professionals to stay away and find other means of seeking leads.

Was a top pro for over 6 years. Hundreds of jobs and Thousands of dollars in profit. So I looked the other way when we saw all the fake leads (probably Botted by Thumbtack) Then they went from 5 pros to 15, Doubled the Price and almost No phone numbers. It has become clear they are now for sure a scam site. I know when It's time to get out. I warn everyone find another lead source. Hopefully someone will investigate these rip off scammers. What a joke

Tried it for the sake of trying to see if it works but it is a completely rip off website
They send leads to you to bid on for the job, charge you 5.67 to send a quote to customers and then say in the website no pro have not contacted this customers as yet, then you send your quote for 5.67 to the customers only to be told that you are not
Hire from customer and that they saw your quote, so their dont have to refund you back money, also they send lead to 5 other pro in that area to compete with your quote only to charge dog cheap prices from you sorry for the customers they are getting rip off with thumbtack

I thought this was going to be a good site but after I figured out that I have to set a weekly budget for every service, and the minimum was $30 which would buy just one response to my quotes, my jaw dropped. I offer about 10 services through graphic design so I'm supposed to fork over $300 a week to get leads that may go nowhere? Forget about it!

But of course as I was reading these outrageous terms after submitting my first quote on a job, I started seeing no less than 12 new quote requests pop up in email. All time and date stamped within minutes. I've been on freelance job sites for years and this just smacks of fraud. Even horrible, phony sites like UpWork don't have this kind of traffic. Fake, fake, fake.

Tried thumbtack over a 4 month period ( as pro) carpet cleaning. Very disappointed to say the least. Fraud charges on my Credit Card. Fake leads. ( approximate 78%) fake. Customer service some of the worst I've ever seen. Had a client go crazy on one of my Carpet clean team members. Customer called thumb tack and lied. Next thing i know thumb tack charges my CC over 400$ and NO customer service. They ( thumbtack) kept our $ in the name of violating policy. NO policy was violated. These guys are fraudulent and highly recommend any pros to steer clear.

Im a pro on thumbtack and very disappointed how things works in this site, they made this instant match saying its more easy for us to send quotes for us for free, and we got charge everytime we get a message for customers, but the thing is they send 10 quotes from 10 pros and they let the customer send it message for everyone so even when i got message saying your price is highly or i choose another pro i have to pay for them to $10 a $20 just to get this messages, so they got money from everyone but just one get the job... but they dont wanna fix this because is so good for them to get money for every pro... i really hope they change the things on their site start to charge only if we get hired because its not fair customer sended message to everyone and we have to pay without get the job...

Have been a TOP PRO member for 4 years. Recently they have made some changes supposedly to help professionals and all they have done is figure another way to scam money from the business owners. Basically you pay for all inquires that come through the site whether they become a job or not. In the beginning they would send out five quotes to a client and then they could choose from there. Now it is ten and they sent out a note last week that there is no set price to send a quote, they will decide how much they will charge when the customer contacts you so anywhere from $5- $200 per job.

Professionals have to foot the bill even if people are just shopping and not really serious or if its kids playing games, and being a member for a long period i see names and requests that appear often and always ask for the same thing but never buy or hire anyone from the site.

I have heard rumors of them sending out false requests but I dont know for sure. The only thing i know for sure is that they will tell you one thing then take you money and say something else. I have been in business for over thirty years and one thing I have learned is that people talk and if enough people talk they will soon clean up or close up...